At a Glance
- Tasks: Handle customer bookings, assist drivers, and manage live jobs in a fast-paced environment.
- Company: Join Price First Taxis Ltd, a leading taxi company in Torbay known for exceptional service.
- Benefits: Flexible hours, overtime opportunities, and potential for career growth within the company.
- Other info: Opportunities for progression into a Controller role with increased pay.
- Why this job: Be part of a dynamic team and make a real impact on customer experiences.
- Qualifications: Customer service experience is a plus, but full training is provided for the right candidate.
The predicted salary is between 24000 - 30000 £ per year.
Price First Taxis Ltd is one of the leading taxi companies in Torbay, known for exceptional customer service, reliability and a strong focus on professionalism and customer care. Operating 24 hours a day, 7 days a week, we provide transport services across Torbay and the surrounding areas, including local journeys, airport transfers, business travel and SEN (Special Educational Needs) transport contracts. Last year we rebranded, moved into a larger office and continue to expand both our driver network and office team. We are now looking for a polite, confident and customer-focused individual to join our operations team.
The Role
This role will initially begin as a Telephonist position, with the opportunity to progress into a Controller role and increased pay following training and development. This is a fast-paced operational role where no two days are the same. You will be handling customer bookings, assisting drivers, managing live jobs, dealing with operational issues and helping ensure the smooth running of the business throughout the day. The role also includes assisting with SEN transport coordination, working closely with parents, schools, passengers and local authority procedures involving Torbay Council and Devon County Council. This is not a quiet office environment. During busy periods you may be handling multiple phone calls, driver queries and booking issues at the same time, so the ability to remain calm and organised under pressure is essential.
Telephonist Responsibilities
- Answer incoming calls and assist customers with enquiries
- Take and process bookings accurately using the dispatch system
- Greet and assist customers visiting the office
- Communicate effectively with drivers regarding bookings and updates
- Handle customer enquiries via phone and email
- Assist with SEN and school transport organisation
- Work closely with parents, schools and passengers regarding transport arrangements
- Help manage driver documentation and administrative tasks
- Organise cover during busy periods where required
- Maintain confidentiality of sensitive information and paperwork
- Assist in maintaining a clean and professional office environment
Controller Responsibilities (Following Training)
- Analyse and manage pre-booked work efficiently
- Allocate bookings fairly and effectively to drivers
- Monitor live work and driver movements
- Help manage operational issues and delays
- Communicate professionally with office staff and drivers
- Support and assist newer team members where required
- Organise future bookings and maximise vehicle availability
- Use problem-solving and organisational skills to maintain service levels
- Help maintain high customer service standards across the operation
What We’re Looking For
- Polite, professional and customer-focused
- Calm under pressure
- Organised and able to multitask effectively
- Reliable and punctual
- Confident communicating with both customers and drivers
- Computer literate with good spelling and communication skills
- A strong problem solver with good common sense
- Flexible with working hours where possible
Experience within customer service, administration, logistics, transport, hospitality, reception or call handling would be beneficial, but full training can be provided for the right person.
25–35 hours per week. Overtime available to cover holidays and sickness. Daytime, evenings and weekends required. Overnight availability preferred but not essential.
As the business continues to grow, there may be opportunities for the right candidate to take on additional operational responsibilities and progress within the company over time. We are looking for somebody who wants to become part of the business long term and grow alongside the company. Apply now to become part of one of Torbay’s leading taxi companies. If you have any questions about the role, please feel free to contact us directly.
Taxi Dispatch Operator: Telephonist to Controller in Torquay employer: Price First Taxis Ltd
Price First Taxis Ltd is an excellent employer in Torbay, offering a dynamic work environment where employees can thrive and grow. With a strong emphasis on customer service and professionalism, the company provides comprehensive training and development opportunities, allowing staff to progress from Telephonist to Controller roles. The supportive team culture, combined with flexible working hours and the chance to be part of a leading taxi service, makes it a rewarding place to work for those seeking meaningful employment.
StudySmarter Expert Advice🤫
We think this is how you could land Taxi Dispatch Operator: Telephonist to Controller in Torquay
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on Price First Taxis Ltd. Understand their values, services, and what makes them stand out in Torbay. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role involves a lot of customer interaction, it’s crucial to demonstrate your ability to communicate clearly and confidently. Try role-playing with a friend or family member to get comfortable handling different scenarios.
✨Tip Number 3
Show off your multitasking abilities! In a fast-paced environment like this, being organised and calm under pressure is key. Think of examples from your past experiences where you successfully juggled multiple tasks and be ready to share them during your interview.
✨Tip Number 4
Apply through our website! We want to make sure your application gets the attention it deserves. Plus, it shows you're proactive and serious about joining our team. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Taxi Dispatch Operator: Telephonist to Controller in Torquay
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight any experience you have in customer service. We want to see how you've handled enquiries and bookings in the past, so share specific examples that showcase your polite and professional approach.
Keep It Organised:Since this role involves multitasking and staying calm under pressure, structure your application clearly. Use bullet points or headings to make it easy for us to see your relevant skills and experiences at a glance.
Tailor Your Application:Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific requirements of the Telephonist role. Mention how your skills align with our focus on professionalism and customer care.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Price First Taxis Ltd
✨Know the Company Inside Out
Before your interview, take some time to research Price First Taxis Ltd. Understand their services, values, and what sets them apart in Torbay. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Customer Service Skills
Since this role is all about customer interaction, be prepared to share specific examples of how you've provided excellent customer service in the past. Think of situations where you handled difficult customers or resolved issues efficiently, as these stories will highlight your suitability for the position.
✨Practice Multitasking Scenarios
Given the fast-paced nature of the job, it’s a good idea to practice handling multiple tasks at once. You might want to simulate a scenario where you’re answering calls while managing bookings. This will help you demonstrate your ability to stay calm and organised under pressure during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your enthusiasm for the role. Inquire about the training process for the Controller position or how the team handles busy periods. This not only shows your interest but also helps you gauge if the company is the right fit for you.
