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- Tasks: Lead evening store operations, ensuring top-notch customer service and team performance.
- Company: Join Price Chopper Supermarkets-Market 32, a leader in the grocery retail industry.
- Benefits: Enjoy competitive pay, flexible hours, and opportunities for growth.
- Why this job: Be part of a dynamic team that values customer satisfaction and teamwork.
- Qualifications: Must be 18+, with strong leadership skills and retail experience.
- Other info: Evening shifts available; perfect for students looking to gain management experience.
The predicted salary is between 30000 - 42000 £ per year.
Responsible for the successful operation of the store during evening hours. Oversee customer service, teammate performance, merchandising standards, store cleanliness, safety, and closing procedures. Acts as Manager on Duty (MOD) and ensure all operational and service expectations are met in alignment with the company’s standards and values.
Essential Duties And Responsibilities:
- Consistently provide fast, friendly, helpful, and efficient customer service at all times.
- Act as Manager on Duty during evening hours in the absence of the Store Manager or Co-Manager.
- Ensure that each department is staffed appropriately and operating efficiently throughout the evening.
- Ensure teammates are on task and proper closing procedures are followed.
- Address and resolve customer concerns, teammate issues, and operational disruptions in a timely, professional manner.
- Monitor merchandising and store conditions; ensure sales floors are clean, safe, and fully stocked.
- Enforce safety and sanitation standards and ensure compliance with health and safety regulations.
- Support execution of in-store promotions, seasonal transitions, and merchandising resets.
- Collaborate with Team Leaders and evening teammates to maintain store appearance and product availability.
- Ensure teammates follow dress code, timekeeping procedures, and company policies.
- Control shrink by adhering to loss prevention guidelines and enforcing store policies.
- Utilize store systems and tools to manage workflows and communicate with leadership.
- Perform other related duties as assigned by management and adhere to all company policies and procedures at all times.
Minimum Qualifications:
- Must be at least 18 years of age.
- Satisfactory performance reviews.
- Strong communication and leadership skills.
- Ability to manage others and demonstrate follow-through to achieve desired results and objectives.
- Ability to work independently and take initiative during non-peak management hours.
- High School diploma or equivalent.
- Available to work evenings, weekends, and holidays as required.
Education And Experience:
- High School diploma or equivalent.
- Three years experience in a grocery or retail environment, including supervisory responsibilities.
- Familiarity with Golub Corp. operations, systems, and procedures.
- College coursework or degree in business or related field.
Physical Requirements:
- Computer Applications to include but not limited to Dolphin, Computer, and OLOS.
- Calculator.
- Phone.
- Order machines.
- Case cutter.
- Pallet Jack.
- Marking guns.
- Stackers.
- Garbage compactor.
- Cardboard baler.
- Dock plates.
- Cleaning Chemicals and Supplies.
Evening Operations Manager employer: Price Chopper Supermarkets-Market 32
Contact Detail:
Price Chopper Supermarkets-Market 32 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Evening Operations Manager
✨Tip Number 1
Familiarise yourself with Price Chopper's values and operational standards. Understanding their customer service philosophy and how they manage evening operations will help you align your approach during interviews.
✨Tip Number 2
Highlight any previous experience in retail management, especially in evening or supervisory roles. Be ready to discuss specific examples of how you've successfully managed teams and resolved customer issues in a fast-paced environment.
✨Tip Number 3
Prepare to demonstrate your leadership skills by discussing how you motivate and manage team performance. Think of scenarios where you’ve had to enforce policies or improve store conditions, as these are key aspects of the role.
✨Tip Number 4
Network with current or former employees of Price Chopper if possible. They can provide valuable insights into the company culture and expectations, which can give you an edge in your application process.
We think you need these skills to ace Evening Operations Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in retail management, particularly in evening operations. Emphasise your leadership skills and any supervisory roles you've held.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the Evening Operations Manager role. Mention specific examples of how you've successfully managed teams and improved customer service in previous positions.
Showcase Relevant Skills: Highlight key skills such as communication, problem-solving, and the ability to manage multiple tasks. Use examples from your past experiences to demonstrate these skills effectively.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Price Chopper Supermarkets-Market 32
✨Showcase Your Leadership Skills
As an Evening Operations Manager, you'll be overseeing a team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you resolved conflicts or improved team performance.
✨Demonstrate Customer Service Excellence
Customer service is key in this role. Share examples of how you've provided exceptional service in previous positions. Discuss any strategies you've implemented to enhance customer satisfaction and how you handle complaints effectively.
✨Familiarise Yourself with Store Operations
Understanding the operational aspects of a supermarket is crucial. Research Price Chopper's operations, systems, and procedures. Be ready to discuss how you would ensure compliance with safety and sanitation standards during your shift.
✨Prepare for Situational Questions
Expect situational questions that assess your problem-solving skills. Think about scenarios you might face as a Manager on Duty, such as staffing issues or customer complaints, and prepare structured responses that demonstrate your ability to think on your feet.
