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For Companies At a Glance
- Tasks: Handle inbound and outbound calls, manage enquiries, and maintain customer records.
- Company: Join Your Office & PA, a vibrant team providing professional telephone answering and virtual reception services.
- Benefits: Enjoy flexible hours, competitive pay, and the option to work from home after training.
- Why this job: Be part of a supportive team making a real impact for diverse businesses.
- Qualifications: Experience in customer service or call handling, strong communication skills, and tech-savviness required.
- Other info: This isn't your typical call centre job; every interaction matters!
The predicted salary is between 12000 - 18000 £ per year.
Your Office & PA are currently looking for a Telephone Receptionist to join our vibrant and dedicated team in Runcorn, Cheshire. This is a permanent part-time position offering a competitive salary and the opportunity to work in a friendly, fast-paced environment, with opportunity for homeworking.
At Your Office & PA, we specialise in providing professional telephone answering, virtual reception, and PA services to ensure our customers never miss a business opportunity due to a missed call. We are proud to support businesses by delivering seamless, top-quality service with a personal touch.
This role primarily involves afternoon and evening shifts, with flexible working hours available between 11:45 to 19:00 Monday to Friday and 09:00 to 14:00 Saturday.
What You Will Be Doing As Our Telephone Receptionist
- Professionally handling inbound calls for a variety of different companies.
- Accurately recording details and promptly relaying messages.
- Managing a diverse range of enquiries with efficiency and professionalism.
- Making outbound calls when required.
- Keeping up to date with new customers and information.
- Using and maintaining Your Office & PA's database system.
- Completing any other duties and tasks requested in line with business needs.
What We Are Looking For In Our Telephone Receptionist
- Experience: Handling inbound and outbound calls at a high call volume, with the ability to use own initiative.
- Professional telephone manner: A confident, polished and courteous approach to customer interactions.
- Attention to detail: Strong listening skills with the ability to accurately capture and relay information.
- Tech-savviness: Proficiency in computer use, including fast and accurate keyboard and typing skills.
- Adaptability: Comfort working in a high-energy environment with the ability to multitask and manage varied queries.
- A good level of spelling and grammar: Essential for accurate message recording and communication.
- Excellent timekeeping and attendance: A reliable and punctual approach to work.
- Proven customer service skills and experience: Previous roles in customer service, reception, or inbound call handling are highly desirable.
This is not your typical call centre job. It’s a role where every interaction counts, requiring empathy, precision, and professionalism.
Why Join Us?
- A collaborative, supportive team environment.
- The chance to work with a wide range of businesses and industries.
- Flexible working hours between 11:45-19:00 (Monday to Friday) and 09:00-14:00 (Saturday), working hours to be discussed at the interview stage.
- Opportunity to work from home once your training is complete.
If you have experience as a Telephone Receptionist, Virtual Receptionist, Inbound Call Handler, or Customer Service Advisor, we’d love to hear from you. Join Your Office & PA and become part of a team that values professionalism, teamwork, and exceptional service.
Ready to take the next step in your career? Apply today to make an impact in a role that truly makes a difference for businesses.
So, if you feel you have the skills and experience to join our team as our new Telephone Receptionist, then why not click ‘apply’ today! We’d love to hear from you!
Telephone Receptionist employer: PRI Logistics Inc
Contact Detail:
PRI Logistics Inc Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Receptionist
✨Tip Number 1
Familiarise yourself with the company and its services. Understanding what Your Office & PA does will help you tailor your responses during the interview, showing that you're genuinely interested in the role and the company.
✨Tip Number 2
Practice your telephone manner. Since this role heavily relies on communication, rehearse how you would handle various customer scenarios. This will boost your confidence and demonstrate your professionalism during the interview.
✨Tip Number 3
Highlight your adaptability. Be prepared to discuss examples of how you've successfully managed multiple tasks or adapted to changes in a fast-paced environment, as this is crucial for the Telephone Receptionist role.
✨Tip Number 4
Showcase your tech-savviness. Be ready to talk about your experience with databases and any relevant software, as well as your typing skills. This will reassure the interviewers that you can handle the technical aspects of the job.
We think you need these skills to ace Telephone Receptionist
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, telephone handling, and any roles that required strong communication skills. Use specific examples to demonstrate your ability to manage high call volumes and provide exceptional service.
Craft a Compelling Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention your adaptability and tech-savviness, and explain how your previous experiences make you a perfect fit for the Telephone Receptionist position.
Highlight Key Skills: In your application, emphasise your professional telephone manner, attention to detail, and excellent timekeeping. These are crucial attributes for the role, so make sure they stand out in your written materials.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for spelling and grammar errors. A polished application reflects your attention to detail and professionalism, which are essential for this position.
How to prepare for a job interview at PRI Logistics Inc
✨Showcase Your Communication Skills
As a Telephone Receptionist, your ability to communicate effectively is crucial. During the interview, demonstrate your polished telephone manner and articulate how you handle customer interactions. Consider sharing specific examples from past experiences where your communication made a positive impact.
✨Highlight Your Attention to Detail
Attention to detail is key in this role. Be prepared to discuss how you ensure accuracy when recording messages and relaying information. You might want to mention any tools or methods you use to maintain high standards in your work.
✨Emphasise Your Adaptability
This position requires multitasking in a fast-paced environment. Share instances where you've successfully managed varied queries or adapted to changing circumstances. This will show that you can thrive under pressure and handle the dynamic nature of the job.
✨Demonstrate Tech Savviness
Since the role involves using a database system, it's important to convey your comfort with technology. Discuss your proficiency with computers and any relevant software you've used in previous roles. If you have experience with specific systems, be sure to mention them.
