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- Tasks: Coordinate operations communication and support restaurant teams for smooth operations.
- Company: Join Prezzo Italian, a team-first culture focused on hospitality with heart.
- Benefits: Competitive salary, 20% bonus, free meals, discounts, and wellbeing support.
- Why this job: Make a real impact in hospitality while developing your career.
- Qualifications: Strong IT skills and excellent communication; hospitality experience is a plus.
- Other info: Enjoy clear progression pathways and a supportive work environment.
The predicted salary is between 30000 - 40000 £ per year.
Department: Central Operations
Location: Islington Support Centre (London) / Hybrid
Reports to: Operations Director
Contract: 1-Year Fixed-Term (Maternity Cover)
Salary: £30,000–£40,000 depending on experience, plus 20% bonus and perks
We’re looking for an Operations Communications and Activity Planner to join our team. This role is central to ensuring our operational messages are clear, consistent, and action-oriented – helping our restaurant teams stay aligned, informed, and focused on delivering hospitality with heart.
Role Purpose
The Operations Communications & Activity Coordinator will play a key role in ensuring smooth communication and operational support between the Support Centre and restaurant teams. This role focuses on the administration of operational systems, the cascade of key messages, and guest relations support during busy trading periods. Acting as a central point of contact, the Coordinator will help maintain efficiency, consistency, and clarity across operations while supporting the wider Central Operations and Operational teams.
Key Responsibilities
- Communications & Cascade
- Deliver clear and timely communication of key messages to restaurant and operations teams.
- Support the cascade of initiatives and updates from the Support Centre to restaurant teams.
- Maintain and update SharePoint and other communication/data-sharing platforms.
- Develop and distribute information packs around campaigns, promotions, and key trading times (Christmas, Valentine’s Day, summer peak).
- Ensure restaurant enquiries to Central Operations are responded to promptly.
- Handle complex enquiries and allocate operational issues to the correct Support Centre department.
- Anticipate potential operational challenges and liaise with relevant departments to resolve them.
- Contribute to forward planning and project timelines for Central Ops and OE teams.
- Provide additional support to restaurant teams during peak trading periods to ensure guest satisfaction.
- Act as a liaison between restaurants and the Support Centre to resolve guest-related operational issues quickly.
- Brief departmental staff on issues relevant to their area.
- Support the Operations Director with regional administration and cascade activities.
- Ensure all processes and procedures are documented and followed consistently.
What We’re Looking For
- Strong IT skills with proficiency in communication and data-sharing platforms.
- Excellent written and verbal communication skills.
- Ability to manage multiple tasks and support several departments simultaneously.
- Experience in hospitality or restaurant operations is desirable but not essential.
- Ability to build strong cross-functional relationships and collaborate with diverse teams.
Why Join Prezzo Italian
- Competitive package: £30,000–£40,000 + 20% bonus.
- Access to career development, training, and clear progression pathways.
- Perks that matter – free meals when visiting sites, big discounts for family and friends, your birthday off, and wellbeing support.
- Be part of a team-first culture where pride, accountability, and care sit at the heart of everything we do.
Ready to put your heart into hospitality and make a real impact? Apply today and discover where you truly belong.
Central Operations Manager in London employer: Prezzo
Contact Detail:
Prezzo Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Central Operations Manager in London
✨Tip Number 1
Network like a pro! Reach out to people in the hospitality industry, especially those who work at Prezzo. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Prezzo’s values and recent initiatives. Show us how your skills align with their mission of delivering hospitality with heart.
✨Tip Number 3
Practice your communication skills! Since this role is all about clear messaging, be ready to demonstrate how you can convey information effectively during your interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at Prezzo.
We think you need these skills to ace Central Operations Manager in London
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Operations Communications & Activity Coordinator role. Highlight your relevant experience and skills that match the job description, especially in communication and operational support.
Showcase Your Communication Skills: Since this role is all about clear and effective communication, don’t shy away from demonstrating your written and verbal skills. Use concise language and structure your application well to reflect your ability to convey messages clearly.
Highlight Your IT Proficiency: Mention any experience you have with communication and data-sharing platforms, as these are key to the role. If you've worked with SharePoint or similar tools, be sure to include that in your application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Prezzo
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the job description. Familiarise yourself with the key responsibilities and how they align with your skills. This will help you articulate how your experience makes you a perfect fit for the Operations Communications & Activity Coordinator role.
✨Showcase Your Communication Skills
Since this role is all about clear communication, prepare examples that demonstrate your ability to convey messages effectively. Think of times when you’ve successfully communicated complex information or resolved issues through effective dialogue. This will show that you can handle the demands of the position.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific operational challenges or guest relations scenarios. Think through potential situations you might face in the role and how you would approach them. This will showcase your problem-solving skills and your ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready to ask. Inquire about the team dynamics, the biggest challenges the Central Operations team faces, or how success is measured in this role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
