Duty Manager

Duty Manager

East Grinstead Part-Time No home office possible
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At a Glance

  • Tasks: Support management, lead the team, and ensure excellent guest experiences.
  • Company: Join Prezzo, a vibrant Italian restaurant with a focus on great service.
  • Benefits: Earn competitive pay, enjoy discounts, and access career development opportunities.
  • Why this job: Be part of a dynamic team and make a real impact on guest satisfaction.
  • Qualifications: Previous supervisory experience and a passion for hospitality.
  • Other info: Enjoy perks like free meals, birthday off, and a supportive work environment.

Restaurant Supervisor (Duty Manager) – Prezzo Italian
\”Better Careers for Everyone!\”

£ per hour – plus tronc and access to our stunning commission scheme!

As a Duty Manager at Prezzo Italian, you’ll be at the heart of the action – supporting the management team to keep the restaurant running smoothly and the energy high.

You’ll lead by example, helping deliver memorable service while ensuring every guest enjoys a warm, seamless experience. With confidence and care, you’ll guide day-to-day operations, lead shifts with clarity, and offer hands-on support across both the floor and the kitchen.

More than anything, you’ll help foster a positive, welcoming space where your team feels motivated, connected, and proud to give their best.

How we work

  • Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
  • Make every guest interaction count—engaging with warmth and delivering a personal touch that leaves a lasting impression.
  • Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
  • Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.
  • Our Person – We are looking for someone who:

  • Support the Assistant Manager and General Manager in running shifts.
  • Ensure the team is clear on their tasks and provide guidance where needed.
  • Lead by example, maintaining high service standards and teamwork.
  • Ensure guests feel welcome and looked after during their visit.
  • Step in to resolve minor guest issues and escalate where necessary.
  • Support the team in delivering an excellent dining experience.
  • Help train and develop new team members.
  • Keep the team motivated and engaged during shifts, ensuring everyone is working together effectively.
  • Assist in managing stock levels and restaurant cleanliness.
  • Ensure guests are safe by managing food safety, health & safety and allergen procedures are followed.
  • Work with management to maintain efficiency and compliance and highlight potential risk.
  • Experience We Value

  • Previous experience in a supervisory or team leader role, ideally in hospitality.
  • A positive attitude and strong communication skills.
  • Comfortable working in a fast-paced environment.
  • Ability to support and guide a team. Understanding of health & safety and food safety basics.
  • Passion for great service and guest experience.
  • Willingness to learn and develop in a leadership role .
  • Prezzo Perks: What’s in it for you?

  • TRONC and Commission Schemes – earn more as you drive success!

  • 50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.

  • Your birthday off!

  • Employee Assistance Programme & GP appointment helpline.

  • Grow with us – Career development opportunities & internal progression pathways.

  • Apply Now!

    Whether you’re starting or looking to grow your career,apply today and be part of the Prezzo family

    Duty Manager employer: Prezzo

    At Prezzo, we pride ourselves on being an exceptional employer, offering a vibrant work culture where teamwork and high service standards are at the forefront. As a Duty Manager, you'll enjoy competitive pay, generous discounts, and unique perks like your birthday off, alongside ample opportunities for career growth within our expanding family. Join us in creating memorable dining experiences while developing your leadership skills in a supportive environment.
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    Contact Detail:

    Prezzo Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Duty Manager

    ✨Tip Number 1

    Get to know the restaurant scene! Visit local eateries, chat with staff, and understand what makes a great dining experience. This will help you stand out in interviews by showing your passion for hospitality.

    ✨Tip Number 2

    Network like a pro! Connect with people in the industry on social media or at events. You never know who might have a lead on a Duty Manager position or can give you insider tips on landing the job.

    ✨Tip Number 3

    Practice your interview skills! Get a friend to throw some common questions your way, especially around team leadership and guest service. The more comfortable you are, the better you'll shine when it counts.

    ✨Tip Number 4

    Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about joining the Prezzo family!

    We think you need these skills to ace Duty Manager

    Supervisory Skills
    Team Leadership
    Communication Skills
    Customer Service
    Problem-Solving Skills
    Food Safety Knowledge
    Health & Safety Awareness
    Training and Development
    Motivational Skills
    Time Management
    Adaptability
    Attention to Detail

    Some tips for your application 🫡

    Show Your Passion: When you're writing your application, let your enthusiasm for hospitality shine through! We want to see that you’re genuinely excited about the role and ready to bring your positive attitude to our team.

    Tailor Your CV: Make sure your CV highlights relevant experience, especially in supervisory roles. We love seeing how your past experiences align with what we value at Prezzo, so don’t be shy about showcasing your skills!

    Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your key achievements and experiences are easy to spot. This helps us get a quick sense of who you are!

    Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!

    How to prepare for a job interview at Prezzo

    ✨Know the Role Inside Out

    Before your interview, make sure you thoroughly understand the responsibilities of a Duty Manager at Prezzo. Familiarise yourself with their service standards and how they handle guest experiences. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.

    ✨Showcase Your Leadership Skills

    As a Duty Manager, you'll need to lead by example. Prepare examples from your past experience where you've successfully guided a team or resolved conflicts. Highlight your ability to motivate others and maintain high service standards, as this is crucial for the role.

    ✨Prepare for Scenario Questions

    Expect questions about how you'd handle specific situations, like managing stock levels or dealing with guest complaints. Think through potential scenarios and how you would approach them, demonstrating your problem-solving skills and understanding of health & safety protocols.

    ✨Ask Insightful Questions

    At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your enthusiasm for the position and helps you gauge if it's the right fit for you.

    Duty Manager
    Prezzo
    Location: East Grinstead
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