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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Charming Italian restaurant in the heart of Fitzrovia with a focus on high-end dining.
- Benefits: Competitive pay, dynamic work environment, and opportunities for personal growth.
- Other info: Fast-paced environment with flexible hours, perfect for those who thrive under pressure.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Leadership experience in hospitality and strong communication skills required.
The predicted salary is between 30000 - 40000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities:
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements:
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands-on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast-paced, high-pressure environment.
- Flexibility to work early mornings, weekends, and holidays as required.
Floor Manager employer: Prezzo Trading Ltd
Contact Detail:
Prezzo Trading Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even pop into restaurants to chat with staff. You never know who might have a lead on that Floor Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for high-end service shine through. Share stories about your experiences and how you've created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a job you like, don’t just wait for the application process. Reach out directly to the restaurant or management team. A friendly email or call can make you stand out from the crowd.
✨Tip Number 4
Keep learning! Stay updated on the latest trends in hospitality and service. This not only boosts your knowledge but also shows potential employers that you're committed to personal and professional growth. Plus, we’ve got loads of resources on our website to help you out!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your love for hospitality shine through! Share specific experiences that highlight your passion for high-end service and creating memorable guest experiences.
Tailor Your CV: Make sure to customise your CV to reflect the skills and experiences that match the Floor Manager role. Highlight your leadership experience and any relevant training you've provided to teams in the past.
Be Personable: Since this role is all about people, don’t be afraid to inject a bit of your personality into your application. We want to see how you engage with others and your approach to building a strong team culture.
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at Prezzo Trading Ltd
✨Know the Menu Inside Out
Make sure you’re familiar with Mortimer House Kitchen’s menu. Being able to discuss dishes, ingredients, and wine pairings shows your passion for food and helps you engage with guests during the interview.
✨Showcase Your Leadership Style
Prepare examples of how you've successfully led a team in the past. Highlight your coaching methods and how you motivate staff to deliver exceptional service, as this is crucial for the Floor Manager role.
✨Practice Handling Guest Feedback
Think of scenarios where you’ve dealt with guest complaints or special requests. Be ready to demonstrate your empathy and professionalism, as these qualities are key to creating memorable experiences.
✨Demonstrate Your Passion for Hospitality
Share stories that reflect your love for the hospitality industry. Whether it’s a memorable guest interaction or a successful event you managed, let your enthusiasm shine through to show you’re the right fit for the team.