At a Glance
- Tasks: Lead reservations across multiple London restaurants and enhance guest experiences.
- Company: Brava Hospitality Group, a dynamic player in London's vibrant dining scene.
- Benefits: Starting salary of £40,000, hybrid work options, and staff dining discounts.
- Other info: Join a growing team with opportunities to influence new restaurant concepts.
- Why this job: Shape the future of hospitality while enjoying a flexible work-life balance.
- Qualifications: Experience in multi-site reservations management and strong communication skills.
The predicted salary is between 40000 - 40000 € per year.
Brava Hospitality Group is looking for a Reservations Manager to lead the reservations function across our growing London portfolio which includes Nessa Soho, Yasmin Soho, Mortimer House Kitchen and Jamie's Italian as well as other new concepts joining the group. This is a hands-on, multi-brand role for someone who knows London hospitality inside out.
You will own the reservations operation across a portfolio that's actively expanding, balancing time between our office and the floor. You’ll need to be close to the systems and close to the guest experience, so hybrid working is in place to allow you to work from our Support Office in Angel as well as restaurant locations across the capital.
The role:- To lead reservations operations across multiple London sites and brands;
- To manage booking platforms, availability strategy and yield to drive covers and revenue;
- Partner with restaurant leaders and senior managers to support service, flow and guest experience;
- Onboard new sites and concepts onto the reservations function as the group grows;
- Use data and reporting to spot trends, fix friction points and inform commercial decisions;
- Report to Director of Customer Growth & Innovation.
- Proven experience as a Reservations Manager in a multi-site or multi-brand hospitality business;
- London market knowledge. You understand the rhythms of the city's dining scene;
- Confident across leading platforms (SevenRooms, OpenTable, ResDiary or similar);
- Commercially minded with a sharp guest-experience instinct;
- Comfortable splitting your week between desk-based work and being out in the restaurants;
- Strong communicator who can influence operators, GMs and central teams.
- Opening salary of £40,000, with room to move for the right person;
- Hybrid working (our office in Angel, working from sites and the option to work from home where needed);
- Full-time role with the autonomy to shape how the function operates;
- A seat at the table as the group adds new brands and concepts;
- Staff dining discounts across the portfolio and wider company benefits.
Reservations Manager employer: Prezzo - Partnerships
Brava Hospitality Group is an exceptional employer, offering a dynamic work environment that blends the excitement of London's vibrant dining scene with the flexibility of hybrid working. As a Reservations Manager, you'll enjoy competitive salary growth opportunities, autonomy in shaping operations, and the chance to influence new concepts while benefiting from staff dining discounts and a supportive culture that prioritises employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the London hospitality scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to current employees at Brava Hospitality Group. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! If you’ve got experience with platforms like SevenRooms or OpenTable, make sure to highlight that in conversations. Offer to demonstrate your knowledge during informal chats or interviews. It’s all about proving you’re the right fit for managing reservations across multiple sites.
✨Tip Number 3
Be proactive! Don’t just wait for job postings to pop up. Reach out directly to Brava Hospitality Group and express your interest in the Reservations Manager role. A friendly email or message can go a long way in showing your enthusiasm and commitment to joining their team.
✨Tip Number 4
Stay informed about the dining scene! Keep an eye on trends and new openings in London’s restaurant landscape. This knowledge will not only help you in interviews but also show that you’re passionate about the industry and ready to contribute to Brava’s growth.
We think you need these skills to ace Reservations Manager
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the London dining scene shine through. We want to see that you know the ins and outs of hospitality and can bring that energy to our team!
Tailor Your Experience:Make sure to highlight your experience as a Reservations Manager in multi-site or multi-brand settings. We’re looking for someone who can manage multiple locations, so be specific about your past roles and achievements.
Be Data-Driven:Since we value data in making decisions, mention any experience you have with reporting and using data to improve guest experiences. Show us how you've spotted trends and made impactful changes in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Prezzo - Partnerships
✨Know Your Brands
Before the interview, make sure you research Brava Hospitality Group and its portfolio. Familiarise yourself with each restaurant's concept, menu, and target audience. This will show your genuine interest and help you discuss how your experience aligns with their vision.
✨Master the Tech
Since the role involves managing booking platforms like SevenRooms and OpenTable, brush up on these systems. If possible, get hands-on experience or watch tutorials. Being able to speak confidently about how you’ve used these tools in the past will set you apart.
✨Showcase Your London Knowledge
Demonstrate your understanding of the London dining scene during the interview. Share insights about current trends, popular venues, and what makes a successful reservation strategy in this vibrant market. This will highlight your expertise and passion for the industry.
✨Communicate Effectively
As a Reservations Manager, strong communication is key. Practice articulating your thoughts clearly and confidently. Prepare examples of how you've influenced teams or improved guest experiences in previous roles. This will showcase your leadership skills and ability to collaborate.
