At a Glance
- Tasks: Lead reservations across multiple London restaurants and enhance guest experiences.
- Company: Brava Hospitality Group, a dynamic player in London's vibrant dining scene.
- Benefits: Starting salary of £40,000, hybrid work, and staff dining discounts.
- Other info: Join a growing team with opportunities to influence new restaurant concepts.
- Why this job: Shape the future of hospitality while enjoying a flexible work environment.
- Qualifications: Experience in reservations management and knowledge of London's dining landscape.
The predicted salary is between 40000 - 40000 £ per year.
Brava Hospitality Group is looking for a Reservations Manager to lead the reservations function across our growing London portfolio which includes Nessa Soho, Yasmin Soho, Mortimer House Kitchen and Jamie's Italian as well as other new concepts joining the group. This is a hands-on, multi-brand role for someone who knows London hospitality inside out.
You'll own the reservations operation across a portfolio that's actively expanding, balancing time between our office and the floor. You'll need to be close to the systems and close to the guest experience, so hybrid working is in place to allow you to work from our Support Office in Angel as well as restaurant locations across the capital.
The role
- To lead reservations operations across multiple London sites and brands;
- To manage booking platforms, availability strategy and yield to drive covers and revenue;
- Partner with restaurant leaders and senior managers to support service, flow and guest experience;
- Onboard new sites and concepts onto the reservations function as the group grows;
- Use data and reporting to spot trends, fix friction points and inform commercial decisions;
- Report to Director of Customer Growth & Innovation.
What we're looking for
- Proven experience as a Reservations Manager in a multi-site or multi-brand hospitality business;
- London market knowledge. You understand the rhythms of the city's dining scene;
- Confident across leading platforms (SevenRooms, OpenTable, ResDiary or similar);
- Commercially minded with a sharp guest-experience instinct;
- Comfortable splitting your week between desk-based work and being out in the restaurants;
- Strong communicator who can influence operators, GMs and central teams.
What we offer
- Opening salary of 40,000, with room to move for the right person;
- Hybrid working (our office in Angel, working from sites and the option to work from home where needed);
- Full-time role with the autonomy to shape how the function operates;
- A seat at the table as the group adds new brands and concepts;
- Staff dining discounts across the portfolio and wider company benefits.
Reservations Manager - London employer: Prezzo Italian
Brava Hospitality Group is an exceptional employer, offering a dynamic work environment that fosters growth and innovation within the vibrant London hospitality scene. With a competitive starting salary of £40,000 and the flexibility of hybrid working, employees enjoy a unique opportunity to shape the reservations function across multiple renowned brands while benefiting from staff dining discounts and a supportive culture that values collaboration and creativity.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager - London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the London hospitality scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to folks on LinkedIn. You never know who might have the inside scoop on a job opening!
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or hiring managers, be ready to talk about your experience with booking platforms like SevenRooms or OpenTable. Share specific examples of how you've improved guest experiences or driven revenue in past roles.
✨Tip Number 3
Be proactive! If you see a restaurant or brand you love, don’t wait for them to post a job. Reach out directly and express your interest in working with them. Tailor your message to show you understand their operations and how you can add value as a Reservations Manager.
✨Tip Number 4
Apply through our website! We’ve got a range of exciting opportunities at Brava Hospitality Group, and applying directly gives you a better chance to stand out. Plus, it shows you’re genuinely interested in being part of our growing team!
We think you need these skills to ace Reservations Manager - London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the London dining scene shine through. We want to see that you know the ins and outs of hospitality and can bring that energy to our team.
Tailor Your Experience:Make sure to highlight your experience as a Reservations Manager in multi-site or multi-brand settings. We’re looking for someone who can manage multiple locations, so be specific about your past roles and achievements.
Be Data-Driven:Since we value data in making decisions, mention any experience you have with reporting and using data to improve guest experiences. Show us how you've used insights to drive revenue and enhance operations.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at Prezzo Italian
✨Know Your Brands
Before the interview, dive deep into Brava Hospitality Group's portfolio. Familiarise yourself with each restaurant's concept and vibe. This will not only show your genuine interest but also help you discuss how your experience aligns with their unique offerings.
✨Master the Tech
Brush up on the reservation platforms mentioned in the job description, like SevenRooms and OpenTable. Being able to speak confidently about these systems and how you've used them in the past will demonstrate your readiness for the role.
✨Showcase Your London Knowledge
Be prepared to discuss the London dining scene and its trends. Share insights on what makes certain areas popular or how seasonal changes affect reservations. This will highlight your understanding of the market and your ability to drive covers and revenue.
✨Communicate Effectively
Practice articulating your thoughts clearly and confidently. Since the role requires strong communication with various teams, think of examples where you've influenced decisions or improved guest experiences through effective dialogue.
