At a Glance
- Tasks: Lead reservations across multiple London restaurants and enhance guest experiences.
- Company: Brava Hospitality Group, a dynamic player in London's vibrant dining scene.
- Benefits: Starting salary of £40,000, hybrid working, and staff dining discounts.
- Other info: Join a growing team with opportunities to influence new concepts.
- Why this job: Shape the future of hospitality while enjoying a flexible work environment.
- Qualifications: Experience in multi-site reservations management and strong communication skills.
The predicted salary is between 40000 - 40000 € per year.
Brava Hospitality Group is looking for a Reservations Manager to lead the reservations function across our growing London portfolio which includes Nessa Soho, Yasmin Soho, Mortimer House Kitchen and Jamie's Italian as well as other new concepts joining the group. This is a hands-on, multi-brand role for someone who knows London hospitality inside out. You'll own the reservations operation across a portfolio that's actively expanding, balancing time between our office and the floor. You’ll need to be close to the systems and close to the guest experience, so hybrid working is in place to allow you to work from our Support Office in Angel as well as restaurant locations across the capital.
The role
- To lead reservations operations across multiple London sites and brands;
- To manage booking platforms, availability strategy and yield to drive covers and revenue;
- Partner with restaurant leaders and senior managers to support service, flow and guest experience;
- Onboard new sites and concepts onto the reservations function as the group grows;
- Use data and reporting to spot trends, fix friction points and inform commercial decisions;
- Report to Director of Customer Growth & Innovation.
What we're looking for
- Proven experience as a Reservations Manager in a multi-site or multi-brand hospitality business;
- London market knowledge. You understand the rhythms of the city's dining scene;
- Confident across leading platforms (SevenRooms, OpenTable, ResDiary or similar);
- Commercially minded with a sharp guest-experience instinct;
- Comfortable splitting your week between desk-based work and being out in the restaurants;
- Strong communicator who can influence operators, GMs and central teams.
What we offer
- Opening salary of £40,000, with room to move for the right person;
- Hybrid working (our office in Angel, working from sites and the option to work from home where needed);
- Full-time role with the autonomy to shape how the function operates;
- A seat at the table as the group adds new brands and concepts;
- Staff dining discounts across the portfolio and wider company benefits.
Reservations Manager in London employer: Prezzo Italian
Brava Hospitality Group is an exceptional employer, offering a dynamic work environment that blends the excitement of London's vibrant dining scene with the flexibility of hybrid working. As a Reservations Manager, you'll enjoy competitive salary growth opportunities, autonomy in shaping operations, and the chance to influence new concepts while benefiting from staff dining discounts and a supportive culture that prioritises employee development.
StudySmarter Expert Advice🤫
We think this is how you could land Reservations Manager in London
✨Tip Number 1
Network like a pro! Get out there and connect with people in the London hospitality scene. Attend industry events, join relevant groups on social media, and don’t be shy to reach out to folks who work at Brava Hospitality Group or similar venues.
✨Tip Number 2
Show off your skills! If you’ve got experience with booking platforms like SevenRooms or OpenTable, make sure to highlight that in conversations. Maybe even prepare a few ideas on how you could improve their reservations process – it’ll show you’re proactive and ready to hit the ground running.
✨Tip Number 3
Be ready for a chat about trends! Brush up on the latest dining trends in London and think about how they could impact reservations. This will not only impress during interviews but also help you understand the business better.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining the Brava team and ready to dive into the exciting world of multi-brand hospitality.
We think you need these skills to ace Reservations Manager in London
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for the London dining scene shine through. We want to see that you know the ins and outs of hospitality and can bring that energy to our team.
Tailor Your Experience:Make sure to highlight your experience as a Reservations Manager in multi-site or multi-brand settings. We’re looking for someone who can manage booking platforms and drive revenue, so be specific about your achievements!
Be Data-Driven:Since we value data in making decisions, mention any experience you have with using data to spot trends or improve guest experiences. Show us how you've used numbers to make a positive impact in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to see your application and get to know you better. Plus, it shows you’re keen on joining our team at Brava Hospitality Group!
How to prepare for a job interview at Prezzo Italian
✨Know Your Brands
Before the interview, make sure you research Brava Hospitality Group and its portfolio. Familiarise yourself with each restaurant's concept, menu, and target audience. This will show your genuine interest and help you discuss how your experience aligns with their vision.
✨Master the Tech
Since the role involves managing booking platforms like SevenRooms and OpenTable, brush up on these systems. If possible, get hands-on experience or watch tutorials. Being able to speak confidently about how you’ve used these tools in the past will set you apart.
✨Showcase Your Data Skills
Prepare examples of how you've used data to drive decisions in previous roles. Whether it’s spotting trends or improving guest experiences, being able to articulate your analytical skills will demonstrate your commercial mindset and ability to contribute to revenue growth.
✨Communicate Effectively
As a Reservations Manager, you'll need to influence various teams. Practice articulating your thoughts clearly and concisely. Think of scenarios where you successfully collaborated with others and be ready to share those stories during the interview.
