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- Tasks: Welcome guests with a smile, manage reservations, and ensure a fantastic dining experience.
- Company: Nessa and Yasmin, vibrant restaurants in the heart of Soho.
- Benefits: Dynamic work environment, flexible hours, and opportunities to grow your hospitality skills.
- Other info: Perfect for those who thrive in fast-paced, lively settings.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Customer service experience and a friendly, outgoing personality are essential.
The predicted salary is between 22000 - 26000 £ per year.
A modern British restaurant and bar rooted in character and charm, Nessa brings together nostalgic dishes and contemporary flair in the heart of Soho. Designed for conversation, it’s a space that invites long lunches and spontaneous evenings.
Yasmin, nestled among Soho's rooftops on the corner of Brewer and Warwick Street, is an intimate Middle Eastern restaurant, bar, and terrace with panoramic city views. It's a suntrap ideal for leisurely lunches, sundown cocktails, late-night dining and revelry. We serve seasonal Middle Eastern sharing plates, boast an extensive wine list, and offer lively cocktails, ensuring an unforgettable experience, day or night.
We are looking for a passionate Restaurant Host to provide exceptional customer service to our valued guests at 1 Warwick’s Nessa and Yasmin restaurants. As a Restaurant Host, you will be the first point of contact for our guests, ensuring they have a positive dining experience right from the moment they walk through the door at both our restaurants. Your primary responsibility will be to greet and seat guests, manage reservations, and assist with various front-of-house duties to create a welcoming and organized environment.
Responsibilities:- Greet guests with a warm and friendly smile upon their arrival at the restaurant.
- Maintain a professional manner and provide excellent customer service throughout the guests' dining experience.
- Manage the seating of guests efficiently and effectively, considering table availability and reservation status.
- Handle guest inquiries, provide accurate information about the restaurant's offerings, and offer recommendations when necessary.
- Take and record reservations over the phone, through email, or in-person, ensuring accurate details are captured.
- Maintain a clean and organized front-of-house area, including the reception area, waiting area, and entrance.
- Collaborate with the restaurant staff to ensure smooth operations and communicate any special requests or needs from guests to the appropriate team members.
- Monitor the flow of guests in the dining area and communicate with the kitchen staff to ensure timely service.
- Handle guest complaints or concerns in a professional manner, striving to resolve issues to the satisfaction of the guests.
- Assist in maintaining and updating guest database and reservation system, ensuring accuracy and confidentiality of information.
- Upsell menu items and promote special promotions to guests, maximising revenue opportunities.
- Maintain knowledge of restaurant policies, procedures, and safety regulations.
- Assist the floor team as required.
- Previous experience in a customer service role, preferably in a restaurant or hospitality environment.
- Exceptional interpersonal and communication skills to interact effectively with guests, colleagues, and management.
- Ability to remain calm and composed under pressure, handling difficult or challenging situations with tact and diplomacy.
- Strong organisational skills and the ability to multitask in a fast-paced environment.
- Proficiency in reservation management systems and basic computer skills.
- Knowledge of OpenTable/Seven Rooms (desirable).
- A friendly and outgoing personality, with a genuine passion for providing exceptional guest experiences.
- Flexible availability, including evenings and weekends.
Host employer: Prezzo Italian
Contact Detail:
Prezzo Italian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host
✨Tip Number 1
Get to know the restaurants you're applying to! Research Nessa and Yasmin, their menus, and their vibe. This way, when you walk in for an interview, you can chat about what excites you about their offerings and show that you're genuinely interested.
✨Tip Number 2
Practice your greeting! As a host, your first impression is key. Stand in front of a mirror and rehearse how you'd warmly welcome guests. A friendly smile and a confident tone can make all the difference!
✨Tip Number 3
Network like a pro! Connect with people in the industry on social media or attend local hospitality events. You never know who might have a lead on a job or be able to put in a good word for you.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you're keen and ready to join the team at Nessa and Yasmin. Don’t miss out on this opportunity!
We think you need these skills to ace Host
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your passion for hospitality and customer service. A friendly tone can go a long way in making your application stand out.
Tailor Your Experience: Make sure to highlight any relevant experience you have in customer service or hospitality. We love seeing how your past roles have prepared you for being a Restaurant Host at Nessa and Yasmin. Be specific about your achievements and how they relate to the responsibilities listed in the job description.
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured applications that are easy to read. Use bullet points where necessary and avoid overly complicated language. Remember, we’re looking for someone who can communicate effectively with our guests!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at Nessa and Yasmin!
How to prepare for a job interview at Prezzo Italian
✨Know the Restaurants Inside Out
Before your interview, make sure you research Nessa and Yasmin thoroughly. Familiarise yourself with their menus, atmosphere, and unique selling points. This will not only show your genuine interest but also help you answer questions about why you want to work there.
✨Show Off Your People Skills
As a Restaurant Host, you'll be the face of the restaurant. Practice how you would greet guests and handle various situations. Think about examples from your past experiences where you've provided excellent customer service or resolved complaints effectively.
✨Be Ready to Discuss Reservations
Since managing reservations is a key part of the role, brush up on any reservation systems you’ve used before. If you're familiar with OpenTable or Seven Rooms, mention that! Be prepared to discuss how you would handle busy periods and ensure guests are seated efficiently.
✨Dress the Part
First impressions matter! Dress smartly and appropriately for the interview, reflecting the style of Nessa and Yasmin. A polished appearance shows that you understand the importance of presentation in the hospitality industry.