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For Companies At a Glance
- Tasks: Lead and inspire a team to deliver exceptional service in a vibrant restaurant setting.
- Company: Charming Italian restaurant in the heart of Fitzrovia with a focus on high-end service.
- Benefits: Free meals, discounts for family and friends, and your birthday off!
- Other info: Dynamic environment with opportunities for personal and professional growth.
- Why this job: Join a passionate team and create memorable experiences for guests every day.
- Qualifications: Proven leadership experience in hospitality and strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
About Mortimer House Kitchen
On a charming corner of Fitzrovia sits Mortimer House Kitchen, an Italian restaurant, bar and terrace. The menu brings to life fond memories of family summers spent in Orta San Giulio and the Amalfi Coast.
The Role
We are looking for a Floor Manager to be part of our Restaurant Management team. You will be a natural people person, have a passion for high end service and food, and be able to develop a strong team culture through your training and experience.
Responsibilities
- Lead, coach and motivate the team to deliver exceptional service and achieve departmental revenue goals.
- Support staff training and development.
- Carry out opening and closing procedures.
- Provide visible managerial presence on the floor, welcoming and engaging with guests to ensure they receive prompt, courteous and efficient service.
- Handle guest feedback, special requests, and complaints with discretion, professionalism, and empathy.
- Ensure all food service areas are always clean and tidy.
- Maintain a thorough working knowledge of food and beverage menus, to be able to advise guests on selection and promote additional sales accordingly.
- Monitor overall service, making recommendations for improvement.
- Ensure adherence to health, safety, hygiene, and licensing regulations.
Requirements
- Proven leadership experience in a hospitality environment.
- Strong communication skills, ability to inspire, delegate and resolve conflicts effectively.
- A hands-on approach with the ability to lead by example during peak service times.
- A passion for hospitality and a genuine desire to create memorable guest experiences.
- Adaptability and resilience in a fast-paced, high-pressure environment.
- Flexibility to work early mornings, weekends, and holidays as required.
What We Can Offer You
- Free meals on shift and discounts for you, family and friends.
- Your birthday off!
- Healthcare and wellbeing support.
Floor Manager employer: Prezzo Italian
Contact Detail:
Prezzo Italian Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Floor Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the hospitality industry. Attend events, join local groups, or even just chat with folks at your favourite restaurants. You never know who might have a lead on that perfect Floor Manager role!
✨Tip Number 2
Show off your personality! When you get the chance to meet potential employers, let your passion for high-end service shine through. Share stories about your experiences and how you've created memorable guest experiences in the past.
✨Tip Number 3
Be proactive! If you see a job you like on our website, don’t just sit back. Reach out directly to the hiring manager or team. A friendly email expressing your enthusiasm can make a huge difference and show you're genuinely interested.
✨Tip Number 4
Prepare for interviews by practising common questions and scenarios specific to the hospitality industry. Think about how you would handle guest feedback or manage a busy service. The more prepared you are, the more confident you'll feel when it’s time to shine!
We think you need these skills to ace Floor Manager
Some tips for your application 🫡
Show Your Passion: When writing your application, let your passion for hospitality shine through. We want to see that you genuinely care about creating memorable experiences for guests, so share any relevant stories or experiences that highlight this.
Tailor Your CV: Make sure your CV is tailored to the Floor Manager role. Highlight your leadership experience and any specific skills that match the job description. We love seeing how your background aligns with what we’re looking for!
Be Personable: Since we’re all about people at Mortimer House Kitchen, make your application personable. Use a friendly tone and don’t be afraid to let your personality come through. We want to get to know the real you!
Apply Through Our Website: For the best chance of success, apply directly through our website. This way, we can easily track your application and ensure it gets the attention it deserves. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at Prezzo Italian
✨Know the Menu Inside Out
Make sure you’re familiar with the food and beverage offerings at Mortimer House Kitchen. Being able to discuss the menu confidently will show your passion for the role and help you engage with guests during the interview.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in a hospitality setting. Highlight specific situations where you motivated staff or resolved conflicts, as this will demonstrate your ability to inspire and manage a team effectively.
✨Practice Handling Guest Feedback
Think about how you would handle various guest scenarios, including complaints or special requests. Practising these responses will help you convey your professionalism and empathy during the interview.
✨Demonstrate Your Passion for Hospitality
Share personal stories that reflect your love for the industry and creating memorable experiences for guests. This will resonate well with the interviewers and show that you’re genuinely invested in the role.