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- Tasks: Lead daily operations and ensure exceptional guest experiences at Prezzo Italian.
- Company: Join the vibrant team at Prezzo Italian, known for its warm hospitality.
- Benefits: Earn competitive pay, enjoy discounts, and access career development opportunities.
- Other info: Enjoy perks like free meals, birthday off, and a supportive work environment.
- Why this job: Make a real impact by delivering outstanding service and leading a passionate team.
- Qualifications: Previous supervisory experience in hospitality and a positive, communicative attitude.
The predicted salary is between 12 - 12 £ per hour.
As a Duty Manager at Prezzo Italian, you’ll lead day‑to‑day operations, maintain high service standards and support the team and management in delivering a seamless guest experience.
How we work
- Respond with confidence and heart to unexpected challenges, making quick decisions that keep service standards high.
- Make every guest interaction count – engaging with warmth and delivering a personal touch that leaves a lasting impression.
- Rally with your team to stay aligned on daily goals, keeping service smooth and guest satisfaction front of mind.
- Partner closely with your management team to bring broader restaurant goals to life, supporting performance with purpose and pride.
Our Person – We are looking for someone who:
- Supports the Assistant Manager and General Manager in running shifts.
- Ensures the team is clear on their tasks and provides guidance where needed.
- Leads by example, maintaining high service standards and teamwork.
- Ensures guests feel welcome and looked after during their visit.
- Steps in to resolve minor guest issues and escalates where necessary.
- Supports the team in delivering an excellent dining experience.
- Helps train and develop new team members.
- Keeps the team motivated and engaged during shifts, ensuring everyone is working together effectively.
- Assists in managing stock levels and restaurant cleanliness.
- Ensures guests are safe by managing food safety, health & safety and allergen procedures are followed.
- Works with management to maintain efficiency and compliance and highlight potential risk.
Experience We Value
- Previous experience in a supervisory or team leader role, ideally in hospitality.
- A positive attitude and strong communication skills.
- Comfortable working in a fast‑paced environment.
- Ability to support and guide a team.
- Understanding of health & safety and food safety basics.
- Passion for great service and guest experience.
- Willingness to learn and develop in a leadership role.
Prezzo Perks – What’s in it for you?
- TRONC and commission schemes – earn more as you drive success!
- 50% off food and drink at Prezzo, free meals on shift, and at least 25% discount for family and friends.
- Your birthday off!
- Employee Assistance Programme & GP appointment helpline.
- Grow with us – career development opportunities & internal progression pathways.
Duty Manager employer: Prezzo East Grinstead
Contact Detail:
Prezzo East Grinstead Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Duty Manager
✨Tip Number 1
Get to know the restaurant vibe! Before your interview, pop in for a meal or a coffee. This way, you can see how the team interacts and what the service standards are like. Plus, it gives you a chance to chat with staff and show your genuine interest!
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a mate. Think about how you'd handle guest complaints or motivate your team during a busy shift. The more you rehearse, the more confident you'll feel when it’s time to shine.
✨Tip Number 3
Show off your leadership skills! During the interview, share specific examples of how you've led a team or resolved issues in the past. Highlighting your experience will help us see you as the perfect fit for the Duty Manager role.
✨Tip Number 4
Don’t forget to ask questions! Show us you're keen by asking about team dynamics, training opportunities, or how we maintain high service standards. It’ll not only impress us but also help you figure out if Prezzo is the right place for you.
We think you need these skills to ace Duty Manager
Some tips for your application 🫡
Show Your Passion for Service: When writing your application, let your enthusiasm for great service shine through. We want to see how you connect with guests and create memorable experiences, so share any relevant stories that highlight your passion!
Highlight Your Leadership Skills: As a Duty Manager, you'll be leading a team, so make sure to showcase your previous supervisory experience. Talk about how you've motivated teams, resolved conflicts, or trained new members – we love to see examples of your leadership in action!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid fluff and focus on what makes you a great fit for the role. Use bullet points if it helps to organise your thoughts!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join the Prezzo family!
How to prepare for a job interview at Prezzo East Grinstead
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Duty Manager at Prezzo Italian. Familiarise yourself with their service standards and how they engage with guests. This will help you demonstrate your knowledge and enthusiasm for the role.
✨Showcase Your Leadership Skills
Be ready to share examples of how you've successfully led a team in the past. Think about times when you motivated your colleagues or resolved conflicts. This will show that you can support the Assistant Manager and General Manager effectively.
✨Prepare for Scenario Questions
Expect questions about handling unexpected challenges or guest complaints. Prepare specific scenarios where you made quick decisions to maintain high service standards. This will highlight your problem-solving skills and ability to keep guests happy.
✨Emphasise Teamwork and Communication
Since the role involves rallying the team and ensuring everyone is aligned, be prepared to discuss how you foster teamwork. Share experiences where your communication skills helped improve team dynamics or guest satisfaction.