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- Tasks: Provide 1st line IT support and troubleshoot user queries.
- Company: Join a dynamic IT team at Preventx, committed to innovation and inclusion.
- Benefits: Gain industry-recognised certifications and enjoy ongoing professional development.
- Other info: Hybrid working model with a supportive team environment.
- Why this job: Kickstart your IT career with hands-on experience and clear progression pathways.
- Qualifications: Basic IT knowledge and strong communication skills are essential.
The predicted salary is between 25000 - 32000 £ per year.
We are seeking a motivated and enthusiastic Junior IT Service Desk Analyst to join our IT team. This is an entry-level role ideal for someone looking to build a career in IT support. The successful candidate will act as the first point of contact for IT-related queries, providing 1st line technical support to end users and helping maintain smooth day-to-day IT operations. For the right candidate, there will be opportunities for advanced training and industry-recognised certifications, potentially including programmes such as a Level 3 Microsoft IT Support apprenticeship.
Key Responsibilities
- Act as the first point of contact for IT and application-related queries
- Log, categorise, and prioritise support requests using the ticketing system
- Provide first-line troubleshooting for hardware, software, and applications
- Support users with password resets, access requests, and common issues
- Escalate more complex problems to second-line support when required
- Set up and support desktops, laptops, mobile devices, and applications
- Communicate clearly with users, providing updates and managing expectations
- Assist in creating and maintaining knowledge base articles and user guides
- Perform routine IT checks and maintenance tasks
- Deliver excellent customer service at all times
Skills & Experience (Essential)
- Basic understanding of IT systems, hardware, and software
- Familiarity with Microsoft Windows and Office applications
- Strong communication and interpersonal skills
- Good problem-solving ability and willingness to learn
- Ability to work both independently and as part of a team
- Good organisational and time management skills
- Minimum GCSEs (or equivalent), including Maths and English
Skills & Experience (Desirable)
- Basic knowledge of networking concepts (e.g., Wi-Fi, IP addressing)
- Previous experience in a service desk or customer service role
- Awareness of ITIL principles (training can be provided)
- Interest in progressing into IT support, engineering, DevOps, or security roles
Personal Attributes
- Enthusiastic and proactive approach to learning
- Strong customer-focused mindset
- Reliable and punctual
- Good attention to detail
- Professional attitude and openness to feedback
Training & Development
- Ongoing professional development and technical training
- Opportunities to gain industry-recognised certifications
- Potential access to structured programmes such as a Level 3 IT Support apprenticeship (for the right candidate)
- Supportive team environment with experienced IT professionals
- Clear progression pathways into IT Support Engineer or specialist roles
Working Pattern
- 37.5 hours per week
- Hybrid working model (role-dependent)
- Occasional out-of-hours support may be required
Additional Information
- Applicants must have the right to work in the UK
- A basic DBS check may be required
Equity, Diversity & Inclusion at Preventx
At Preventx, we believe diversity drives innovation and inclusion strengthens our impact. We’re committed to creating a workplace that values individual differences and fosters a culture of respect, belonging, and growth. We welcome applications from people of all backgrounds, identities, and experiences—including those from underrepresented communities. If you need any support with your application or adjustments during the recruitment process, we’re here to help.
Junior IT Service Desk Analyst (1st Line Support) in Sheffield employer: Preventx
Contact Detail:
Preventx Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Junior IT Service Desk Analyst (1st Line Support) in Sheffield
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even LinkedIn connections who work in IT. They might know about openings that aren't advertised yet, and a personal recommendation can really boost your chances.
✨Tip Number 2
Prepare for interviews by practising common questions related to IT support. Think about scenarios where you solved problems or helped someone with tech issues. We want you to show off your skills and enthusiasm!
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can leave a lasting impression and shows your interest in the role. Plus, it’s a great way to reiterate why you’d be a perfect fit for the team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll find all the latest opportunities and updates on our roles, including the Junior IT Service Desk Analyst position.
We think you need these skills to ace Junior IT Service Desk Analyst (1st Line Support) in Sheffield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant skills and experiences that match the Junior IT Service Desk Analyst role. We want to see your enthusiasm for IT support, so don’t be shy about showcasing any related coursework or projects!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for IT and how you can contribute to our team. We love seeing candidates who are proactive and eager to learn, so let that enthusiasm come through.
Show Off Your Communication Skills: As a first point of contact for IT queries, clear communication is key. In your application, demonstrate your ability to explain technical concepts simply and effectively. We’re looking for someone who can connect with users easily!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at Preventx
✨Know Your Basics
Make sure you brush up on your understanding of IT systems, hardware, and software. Familiarity with Microsoft Windows and Office applications is key, so be ready to discuss your experience with them during the interview.
✨Show Off Your Communication Skills
As a Junior IT Service Desk Analyst, you'll be the first point of contact for users. Practice clear and concise communication. Think about how you would explain technical issues to someone who might not be tech-savvy.
✨Demonstrate Problem-Solving Ability
Prepare to share examples of how you've tackled problems in the past, whether in a work setting or during your studies. Highlight your willingness to learn and adapt, as this role is all about troubleshooting and support.
✨Express Your Enthusiasm for Learning
This position offers opportunities for training and certifications, so let your passion for IT shine through. Talk about your interest in progressing into IT support or other related fields, and how you see this role as a stepping stone in your career.