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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's largest equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and a great pension scheme.
- Why this job: Make a real impact in a supportive, fast-paced environment.
- Qualifications: Customer service experience is key; industry knowledge is a plus.
- Other info: We prioritise your wellbeing with mental health support and training opportunities.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
CUSTOMER SERVICES – IT’S A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, there’s a place in our Customer Service team for you.
It’s not about what you know. It’s who you are. As a Hire Controller you’ll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. You’ll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. You’ll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? You’ll be joining a highly successful FTSE100 company, the UK’s largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team we’ll provide you with everything you need and ensure you are equipped for success. We’ll talk to you about your training and personal development needs and what you’d like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience dealing with Powered Access (Desirable)
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. You’ll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, you’ll enjoy a varied work day in a fast-paced operational environment where you’ll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. You’ll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and they’re our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. We’re raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. You’ll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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Hire Controller Powered Access employer: Prevent Group
Contact Detail:
Prevent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Controller Powered Access
✨Tip Number 1
Showcase your communication skills during any interactions you have with the company. Whether it's a phone call or an email, make sure to demonstrate your ability to engage and build rapport, as this is crucial for a Hire Controller role.
✨Tip Number 2
Familiarise yourself with the powered access equipment and the rental industry. Having a solid understanding of the products and services offered will not only boost your confidence but also help you stand out as a knowledgeable candidate.
✨Tip Number 3
Be prepared to discuss examples from your previous customer service roles where you've successfully handled inquiries and built relationships. This will highlight your experience and ability to deliver exceptional service.
✨Tip Number 4
Demonstrate your adaptability and problem-solving skills by sharing instances where you've had to think on your feet in a fast-paced environment. This will show that you're ready to tackle the challenges of the Hire Controller position.
We think you need these skills to ace Hire Controller Powered Access
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Hire Controller position. Tailor your application to highlight how your experience aligns with these requirements.
Showcase Customer Service Skills: Emphasise your proven experience in customer service roles. Provide specific examples of how you've successfully handled customer inquiries, built relationships, and resolved issues to demonstrate your suitability for the role.
Highlight Relevant Experience: If you have experience in the hire or construction industry, make sure to mention it. Even if it's not essential, showcasing any relevant background can set you apart from other candidates.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Use it to explain why you're a great fit for the Hire Controller position and how you can contribute to the company's success.
How to prepare for a job interview at Prevent Group
✨Show Your People Skills
As a Hire Controller, your ability to connect with customers is crucial. Be prepared to share examples of how you've built relationships in previous roles and how you handle customer interactions, especially in challenging situations.
✨Demonstrate Product Knowledge
Even if you don't have direct experience with powered access equipment, show your eagerness to learn about the products. Research the company’s offerings and be ready to discuss how you would approach understanding their product range.
✨Highlight Your Initiative
The role requires quick thinking and decision-making. Prepare to discuss instances where you've used your initiative to solve problems or improve processes in a customer service context.
✨Prepare for Scenario Questions
Expect questions that assess your ability to manage multiple tasks and deadlines. Think of specific examples from your past experiences where you successfully juggled various responsibilities while maintaining high standards.
