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For Companies At a Glance
- Tasks: Engage with customers, manage orders, and enhance their experience.
- Company: Join Sunbelt Rentals, the UK's leading equipment rental provider.
- Benefits: Enjoy flexible rewards, generous holidays, and a supportive work environment.
- Why this job: Make a real impact in a fast-paced, customer-focused role with growth opportunities.
- Qualifications: Customer service experience is key; industry knowledge is a plus.
- Other info: We prioritise your wellbeing with mental health support and a diverse culture.
The predicted salary is between 28800 - 43200 £ per year.
About The Role
CUSTOMER SERVICES – ITS A PEOPLE THING
Are you someone who can start a conversation in an empty room? One of those people who always manages to get things done, no matter how much there is to do? If the answer is yes and yes, theres a place in our Customer Service team for you.
Its not about what you know. Its who you are. As a Hire Controller youll be doing one of the most important jobs in our business looking after our customers. Which means building relationships, getting to know what they do, how they do it, and most importantly, how we can help them do it better.
In the role of Hire Controller you\’ll be responsible for delivering a best-in-class service whilst using product knowledge and expertise to maximise upselling opportunities. Your days will be spent communicating with customers on the telephone, via email and responding to website requests. Youll manage an order from enquiry to post-hire feedback, taking ownership of the customer journey and building relationships with regular customers. Youll enjoy thinking on your feet and using your initiative to ensure we deliver the very best experience for our customers and that we continue to improve our service.
This would be a fantastic opportunity for individuals from a customer service environment, ideally with industry experience, who would like to see and feel the impact of their work in a hands-on, highly operational, service-focused business.
What can we offer you in return? Youll be joining a highly successful FTSE100 company, the UKs largest equipment rental provider. We provide an Industry leading flexible rewards package including generous holiday allowance (with the opportunity to buy and sell annual leave), life assurance, retail discount scheme, employee recognition awards and a great Company pension scheme.
About You
If you join the team well provide you with everything you need and ensure you are equipped for success. Well talk to you about your training and personal development needs and what youd like to do to further your career and support your future aspirations.
To succeed as a Hire Controller you will bring the following skill-set and behaviours:
- Proven experience in a Customer Service role, preferably handling in-bound order/sales enquiries where you have used your skills and experience to successful complete transactions and satisfy customers
- Previous experience in the hire or construction industry would be advantageous but not essential
- Experience in developing and utilising product knowledge, eager to understand our product range and the wider Sunbelt business
- Exceptional communication skills including negotiating and influencing. Youll have the ability to engage and build relationships with both internal and external customers
- Comfortable using your own judgment and initiative to make decisions in line with our company policies and pricing structures
- An effective team member with a highly supportive, collaborative approach
- A flexible and adaptable approach, youll enjoy a varied work day in a fast-paced operational environment where youll manage multiple tasks, deadlines and targets whilst maintaining high standards of accuracy
- A commitment to continuous improvement, puts forward and acts on suggestions to improve processes and service levels
- A good level of computer literacy in MS Office packages. Youll embrace learning new IT systems and enjoy making the most of technology in your job role
About Us
Sunbelt Rentals is the leader in equipment rentals in the UK, Ireland, US and Canada – as well as specialist operations in Europe. We provide a range of solutions to every market and sector, including construction, industrial, energy, infrastructure, government and events. Our teams make the impossible possible and the unthinkable doable. Turning what if into what is.
Our people are at the heart of our values and theyre our greatest asset. We rely on you to look after our customers so in return, we take good care of you. We recognise the value and uniqueness of our team-mates and are committed to creating a diverse and inclusive Sunbelt Rentals, providing equality of opportunity and a culture of fairness and respect.
Your health, safety and wellbeing is really important to us. Were raising awareness and providing support through initiatives such as our mental health awareness campaign and first-aider programme. Youll also be able to access a 24-7 employee assistance helpline, counselling services and financial wellbeing support.
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Hire Contoller employer: Prevent Group
Contact Detail:
Prevent Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Hire Contoller
✨Tip Number 1
Familiarise yourself with the equipment rental industry. Understanding the products and services offered by Sunbelt Rentals will not only boost your confidence but also help you engage more effectively with customers.
✨Tip Number 2
Practice your communication skills. Since the role involves a lot of customer interaction, being able to articulate your thoughts clearly and build rapport quickly will set you apart from other candidates.
✨Tip Number 3
Showcase your problem-solving abilities. Be prepared to discuss examples where you've successfully navigated challenges in customer service, as this demonstrates your initiative and adaptability.
✨Tip Number 4
Network within the industry. Connecting with professionals in the hire or construction sectors can provide valuable insights and may even lead to referrals, increasing your chances of landing the job.
We think you need these skills to ace Hire Contoller
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience, especially any roles where you've handled inquiries or sales. Use specific examples to demonstrate how you've successfully satisfied customers in the past.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the Hire Controller role and explain why you're a great fit. Mention your ability to build relationships and your experience in fast-paced environments, as these are key aspects of the job.
Showcase Communication Skills: Since exceptional communication is crucial for this role, consider including examples in your application that showcase your negotiation and influencing skills. This could be through previous job experiences or specific achievements.
Highlight Adaptability: The job requires a flexible and adaptable approach. In your application, provide examples of how you've managed multiple tasks or adapted to changing situations in previous roles, demonstrating your ability to thrive in a dynamic environment.
How to prepare for a job interview at Prevent Group
✨Showcase Your Communication Skills
As a Hire Controller, exceptional communication is key. During the interview, demonstrate your ability to engage in conversation and build rapport. Use examples from your past experiences where you successfully handled customer inquiries or resolved issues.
✨Highlight Your Customer Service Experience
Make sure to discuss your previous roles in customer service, especially any experience related to handling orders or sales enquiries. Share specific instances where you went above and beyond to satisfy a customer, as this will resonate well with the interviewers.
✨Demonstrate Product Knowledge
Even if you’re not yet familiar with their specific products, show your eagerness to learn. Research the company’s offerings and be prepared to discuss how you would approach understanding their product range and how it can benefit customers.
✨Emphasise Your Adaptability
The role requires managing multiple tasks in a fast-paced environment. Be ready to share examples of how you've successfully adapted to changing situations or handled various responsibilities simultaneously while maintaining high standards.
