At a Glance
- Tasks: Administer and improve IT systems, providing top-notch support and enhancing user experience.
- Company: Prevail Partners, a global leader in risk management and advisory services.
- Benefits: Private healthcare, gym membership, professional development days, and flexible leave entitlements.
- Other info: Enjoy a collaborative culture with regular socials and opportunities for growth.
- Why this job: Join a dynamic team and make a real impact in IT operations and cybersecurity.
- Qualifications: Experience with Microsoft 365, strong troubleshooting skills, and excellent customer service.
The predicted salary is between 28350 - 34650 £ per year.
About Prevail
Prevail Partners is a specialist risk management, intelligence and advisory firm operating globally in complex and challenging environments. We support government, defence and commercial clients by delivering innovative solutions across intelligence, security, technology and operational delivery.
The Role
We are looking for an experienced IT Operations Administrator to support the day-to-day administration, maintenance, and continuous improvement of Prevail Partners' IT systems and Microsoft 365 environment. Reporting to the Solutions Engineer, you will support user lifecycle activities, endpoint management, systems administration and operational improvements while providing second-line technical support where required. The role also contributes to cybersecurity, governance, business projects and continuous improvement initiatives. This is an excellent opportunity for someone who enjoys combining technical administration with customer-focused IT service delivery.
Key Responsibilities
- Administer and maintain Microsoft's 365 environment, including Exchange Online, Teams, SharePoint, OneDrive, Entra ID and Intune.
- Provide second-line IT support, resolving technical incidents and service requests.
- Manage user onboarding, offboarding, account administration, licensing and access management.
- Configure, deploy and support laptops, desktops, mobile devices and associated hardware.
- Administer endpoint management policies, device compliance and application deployments.
- Monitor system performance, identify recurring issues and recommend improvements.
- Maintain IT asset registers, software licensing and device lifecycle records.
- Work with third-party suppliers and managed service providers to coordinate support and technical escalations.
- Support cybersecurity controls, identity and access management, and secure configuration standards.
- Assist with business projects involving new technologies, infrastructure and systems.
- Maintain IT documentation, procedures and technical standards.
- Support backup, disaster recovery and business continuity activities.
- Deliver excellent customer service while meeting agreed service levels and internal KPIs.
- Build strong relationships with colleagues and continually improve the end-user experience.
Essential Experience
- Experience administering Microsoft 365 services.
- Experience with Microsoft Entra ID and identity and access management.
- Experience supporting Windows and macOS devices.
- Experience with Microsoft Intune or another endpoint management platform.
- Experience administering Exchange Online, Teams, SharePoint and OneDrive.
- Strong troubleshooting skills across hardware, software and Microsoft 365.
- Experience managing user onboarding, offboarding and access requests.
- Knowledge of cybersecurity principles and best practice.
- Delivers excellent customer service and stakeholder management skills.
- Builds strong relationships across the business.
- Communicates effectively with technical and non-technical colleagues.
- Eligible to work in the United Kingdom.
Desirable Experience
- Minimum three years' experience in an IT Operations, Systems Administration or IT Support role.
- Experience within defence, government or other security-focused organisations.
- Knowledge of Cyber Essentials Plus or ISO27001.
- Experience with Microsoft Defender for Endpoint.
- Familiarity with Conditional Access and Azure administration.
- Microsoft certifications.
At Prevail, we believe in recognising and rewarding our people. Our benefits package is designed to support your wellbeing, financial security, professional development, and life beyond work:
- AXA Private Medical Insurance: Fully funded private healthcare cover through AXA.
- Health Shield Cashback Plan: Claim cashback on everyday healthcare costs including dental, optical, physiotherapy, prescriptions, and more.
- Salary Sacrifice Pension Scheme: A tax-efficient way to save for your future through pension contributions.
- Employee Assistance Programme: Confidential mental health, legal, financial, and wellbeing support through Health Hero.
- Free Gym Membership & Wellness Perks: Free gym access, plus company-sponsored fitness classes each week.
- Enhanced Leave Entitlements: Supporting you through important life moments with flexibility and care.
- Professional Development Days: Dedicated time off to focus on your personal and professional growth through training, courses, or self-directed learning.
- Cycle to Work Scheme: Tax-efficient savings on bikes and accessories, available post-probation.
- Season Ticket Loans: Interest-free loans to support annual commuting costs.
- Socials & Team Culture: Company socials every other Thursday, regular run club meetups, plus summer and Christmas events that bring the team together.
- Culture & Development: A values-led culture with collaborative initiatives and meaningful opportunities for personal and professional development.
IT Operations Administrator in London employer: Prevail Partners Limited
Prevail Partners Limited is an excellent employer for those seeking a meaningful career in operations management within the intelligence and consulting sectors. With a strong emphasis on integrity and accountability, the company fosters a positive work culture that supports professional growth through dedicated development days and a competitive benefits package, making it an ideal place for ambitious individuals to thrive.
StudySmarter Expert Advice🤫
We think this is how you could land IT Operations Administrator in London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Prevail Partners Limited values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Prevail Partners Limited might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Prevail Partners Limited!
✨Direct Apply to Prevail Partners Limited
Let's not forget to apply directly through the Prevail Partners Limited website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT Operations Administrator in London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Prevail Partners Limited.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Prevail Partners Limited. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Prevail Partners Limited
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
