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- Tasks: Manage customer enquiries and provide top-notch support across various platforms.
- Company: Pretty Lavish, a rising star in the fashion industry.
- Benefits: Hybrid working, early finish Fridays, and generous staff discounts.
- Why this job: Join a fast-growing company and make a real impact in customer care.
- Qualifications: Organised, self-motivated, and preferably with customer service experience.
- Other info: Enjoy a vibrant start-up culture in a beautiful countryside office.
The predicted salary is between 30000 - 42000 £ per year.
Pretty Lavish continues to emerge within the fashion industry bridging the gap between high street and designer brands. Recognised for our sophisticated occasionwear, luxury knitwear and more recently our sleek and modern bridesmaids collection. We strive to make luxury affordable by designing quality, timeless and versatile designs that can be worn day to night, season to season and loved for years to come.
As Pretty Lavish grows, we are looking for a passionate, hard working and humble individual to join us on this exciting journey in this role.
Roles and Responsibilities- Manage customer enquiries via all platforms including Zendesk and social media channels.
- Follow department procedures and service level agreements.
- Effectively communicate and follow up within deadline timeframes.
- Liaising with the warehouse team to ensure orders are fulfilled on time.
- Provide the highest level of customer care to all customers.
- Perform additional administrative tasks within the department.
- Report on fulfilment and warehouse errors and work to resolve any customer complaints.
- Report product and customer feedback to help continually improve our quality and product offering.
- Manage courier claims and customer resolutions.
- Manage return payments for the website and Silk Fred platform.
- Perform daily checks of pending order payments.
- Assist senior team members with the presentation of trade reports on a weekly basis.
- Highly organised and self‑motivated.
- Flexible.
- Positive and professional attitude.
- Computer literacy – knowledge of Zendesk is desirable but not essential.
- Experience using Excel.
- Experience in customer service is preferable.
In return, you’ll receive some ‘pretty positive’ perks:
- Idyllic Countryside Head Office – in the leafy village of Widford, Hertfordshire.
- Hybrid working and flexi hours.
- Early finish Fridays – last Friday of every month.
- Generous staff discount – 50% for you, 20% for your friends and family.
- Birthday day – your birthday off every year after one year service.
- Start‑up culture – the chance to make a real impact in a fast‑growing company.
Customer Care Advisor employer: Pretty Lavish
Contact Detail:
Pretty Lavish Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Care Advisor
✨Tip Number 1
Get to know Pretty Lavish! Dive into their brand, understand their style, and be ready to chat about how you can contribute to their mission. This shows you're genuinely interested and not just another applicant.
✨Tip Number 2
Practice your customer service skills! Think of scenarios where you might need to handle tricky customer enquiries or complaints. Role-playing these situations can help you feel more confident during the interview.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or other platforms. Ask them about their experiences and any tips they might have for landing a role at Pretty Lavish. It’s all about making those connections!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re keen on joining the team directly. Don’t forget to follow up after applying – a little nudge can go a long way!
We think you need these skills to ace Customer Care Advisor
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about joining Pretty Lavish and contributing to our journey in the fashion industry.
Tailor Your CV: Make sure to customise your CV to highlight relevant experience, especially in customer service. We love seeing how your skills align with what we do, so don’t be shy about showcasing your achievements!
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so make sure your writing is easy to read and free of jargon. This will help us understand your qualifications quickly.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Pretty Lavish
✨Know the Brand Inside Out
Before your interview, take some time to research Pretty Lavish. Understand their product range, values, and what sets them apart in the fashion industry. This will not only show your enthusiasm but also help you tailor your answers to align with their brand ethos.
✨Showcase Your Customer Service Skills
Since the role is all about customer care, be ready to share specific examples from your past experiences where you’ve gone above and beyond for a customer. Highlight your problem-solving skills and how you handle complaints, as this will demonstrate your ability to provide top-notch service.
✨Familiarise Yourself with Tools
While knowledge of Zendesk is desirable, it’s not essential. However, showing that you’re tech-savvy and willing to learn can set you apart. Brush up on any customer service platforms you’ve used before and be prepared to discuss how you can quickly adapt to new systems.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team culture, how success is measured in the role, or what challenges the company is currently facing. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
