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- Tasks: Lead a passionate team to deliver exceptional customer service and delicious food.
- Company: Join Pret, where growth and kindness are at the heart of our culture.
- Benefits: Enjoy competitive salary, bonus, free food, and up to 38 days holiday.
- Why this job: Make a real impact while growing your skills in a dynamic environment.
- Qualifications: Passion for customer service and strong leadership skills required.
- Other info: Flexible working options and opportunities for personal development await you.
The predicted salary is between 36000 - 60000 £ per year.
At Pret, we believe in growing good things. Growth is at the heart of everything we do. From the freshly hand-made food we create every day to supporting our teams, we help our people grow in confidence, skills and pursue their unique paths.
What we’re looking for:
- Drive Succession: Support recruitment and successful onboarding within your area, build robust family trees, drive team happiness by role modelling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work-life balance.
- Drive your business: Coach and support managers to ensure their teams consistently deliver amazing customer service, ensure your teams consistently deliver delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analysing and reviewing your Group’s results proactively reacting to any challenges or obstacles and have full P&L accountability.
- Drive and embed change: Be the ambassador for change, effectively communicate with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and ensure your team is well informed of any business changes or initiatives.
This role is a senior member of our shop teams and will have a number of General Managers reporting into them. The Operations Manager role reports into the Head of Operations. The role is full time (42 hours per week) and will be based in London.
About you:
- Be kind, honest and generous: Bring genuine warmth and your authentic self to work every day.
- Bring your passion: Share our passion for exceptional customer service.
- Spread joy every day: Small acts of kindness are a big part of what makes the Pret experience special.
- Pret behaviours: Clear Communication, Team Working, Passion, Open to Change, One Pret, Realising Potential, Great Execution, Business Sense, Thoughtful Leadership.
We offer:
- Competitive salary and up to 30% bonus.
- Gold Card: Everyone gets a Gold Card for food and drinks in the office and discounts when not in the office.
- Up to 38 days of holiday including (flexi) Bank Holidays.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret.
- Life assurance at 3x annual salary & virtual GP.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexi-time and hybrid working (3 days in the office, two days at home).
- Lifestyle savings.
- Season ticket loan.
- Healthcare cash plan.
- Opportunities to support our charity, The Pret Foundation.
We also offer:
- Individual ways to grow: Opportunities for learning, fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety: Our work is fast-paced with lots of variety, you’ll build a diverse skill set and learn a lot!
At Pret, we’re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you’ll be part of meaningful change in your community and beyond.
Our values: Happy Teams, Happy Customers, Amazing Standards Every day, Never Standing Still, Doing The Right Thing.
Deadline to apply for this role: 15th of February 2026. We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
PLEASE ENTER JOB DESCRIPTION HERE employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land PLEASE ENTER JOB DESCRIPTION HERE
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pret on LinkedIn. Ask them about their experiences and any tips they might have for the interview process. Personal connections can give you insights that no job description can.
✨Tip Number 2
Prepare for your interview by understanding Pret's values and behaviours. Think of examples from your past experiences that showcase how you embody kindness, honesty, and generosity. This will help you stand out as a candidate who truly aligns with their culture.
✨Tip Number 3
Practice your communication skills! Since clear communication is key at Pret, consider doing mock interviews with friends or family. Get comfortable discussing your management style and how you drive team happiness and performance.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re genuinely interested in being part of the Pret family. Good luck!
We think you need these skills to ace PLEASE ENTER JOB DESCRIPTION HERE
Some tips for your application 🫡
Be Authentic: When you're filling out your application, let your true self shine through! We want to see your genuine passion for customer service and how you embody our values of kindness, honesty, and generosity.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills that align with the Operations Manager role. Show us how you've driven change and supported teams in the past!
Showcase Your Leadership Skills: As an Operations Manager, you'll be leading a team, so don’t forget to mention any leadership experiences you have. Share examples of how you've coached others and fostered a positive work environment.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pret!
How to prepare for a job interview at Pret
✨Know Your Stuff
Before the interview, make sure you understand Pret's values and how they align with your own. Familiarise yourself with their approach to customer service and team dynamics. This will help you demonstrate your passion for the role and show that you're a great fit.
✨Showcase Your Leadership Skills
As an Operations Manager, you'll need to lead by example. Prepare examples of how you've successfully managed teams in the past, focusing on how you've driven change and supported team wellbeing. Be ready to discuss specific situations where you modelled kindness, honesty, and generosity.
✨Be Ready to Discuss Business Acumen
Expect questions about driving sales and managing P&L. Brush up on your forecasting and rota management skills, and be prepared to share how you've tackled challenges in previous roles. Highlight your ability to analyse results and react proactively.
✨Embrace the Culture
Pret values clear communication and teamwork, so be sure to express your enthusiasm for collaboration. Share stories that illustrate your ability to work well with others and adapt to change. This will show that you can thrive in Pret's fast-paced environment.
