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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with a passion for food and community.
- Benefits: Enjoy competitive pay, free food, flexible hours, and professional growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a fun environment.
- Qualifications: A passion for people and experience in leading teams is essential.
- Other info: Diverse and inclusive workplace with plenty of opportunities to grow.
The predicted salary is between 24000 - 36000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £ (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Milton Keynes, Eagle Walk employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Milton Keynes, Eagle Walk
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll need to inspire and motivate your team. Think of examples from your past experiences where you've led a team or provided exceptional customer service to share during your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret values hands-on leaders, so be prepared to discuss how you'd jump in during busy times. Share your passion for coffee and food, and how you can keep spirits high even when things get hectic.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Pret family. Don’t forget to follow up after applying to express your enthusiasm!
We think you need these skills to ace Front of House Leader - Milton Keynes, Eagle Walk
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience in your application. Show us how you've inspired and supported your team in the past – we love a good success story!
Keep It Clear and Concise: While we want to know all about you, keep your application straightforward. Use clear language and avoid jargon – we’re looking for authenticity, not fluff!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly. Plus, it’s super easy and quick – just a few clicks and you’re done!
How to prepare for a job interview at Pret
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Understand what makes Pret unique, from their commitment to exceptional customer service to their community initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or handled challenging situations. Highlight your coaching and mentoring skills, as these are key to thriving in this role.
✨Emphasise Your People Skills
Pret is all about creating a warm and welcoming environment. During the interview, make sure to showcase your people skills. Share stories that illustrate your kindness, honesty, and generosity. Remember, small acts of kindness can make a big difference, so be ready to discuss how you've spread joy in previous roles.
✨Prepare for the Shop-Based Interview
The second stage of the interview process is a shop-based interview, so be ready to demonstrate your practical skills. Familiarise yourself with the coffee machine and other equipment, even if you haven't used them before. Show enthusiasm for getting hands-on and be prepared to discuss how you would maintain high standards during busy periods.