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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high standards.
- Company: Join the beloved Pret a Manger family in Manchester!
- Benefits: Flexible shifts, free meals, 50% off food, and 28 days paid holiday.
- Why this job: Make a real impact on customer happiness while growing your career.
- Qualifications: Previous supervisory experience and a passion for food and service.
- Other info: Outstanding training opportunities with many managers promoted from within.
The predicted salary is between 28800 - 43200 £ per year.
Join Our Team as a Front Of House Leader at Pret, 1 Portland Street, Manchester W1 1AA GBR! Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that’s not all – at Pret, we invest in your growth! You’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £ to £ per hour (Inclusive of weekly mystery shopper bonus of £ per hour)*
- Flexible Shifts
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you’re part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member). Grow with us and earn professional qualifications: we offer Apprenticeships Level 3. Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special. If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If you want to know more about the role, benefits and Values please visit *After initial training**Terms and conditions apply
Front of House Leader - Manchester, Portland Street-Full Time employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Manchester, Portland Street-Full Time
✨Tip Number 1
Get to know the company! Before your interview, spend some time learning about Pret's values and mission. This will help you connect with the team and show that you're genuinely interested in being part of their culture.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be interacting with customers and your team all day. Think of examples from your past experiences where you've provided excellent service or led a team, and be ready to share those stories.
✨Tip Number 3
Dress the part! First impressions matter, so make sure you look smart and professional for your interview. It shows that you respect the opportunity and are serious about joining the team at Pret.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Leader - Manchester, Portland Street-Full Time
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous supervisory roles or customer service achievements that align with what we’re looking for at Pret.
Be Authentic: Don’t be afraid to let your personality come through in your writing. We value warmth and kindness, so show us who you are and why you’d be a great fit for our team!
Apply Through Our Website: For the best chance of success, make sure to apply directly through our website. It’s the easiest way for us to receive your application and get you on the path to joining our team!
How to prepare for a job interview at Pret
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret's menu and values. Being able to discuss their offerings and how they align with your passion for customer service will show that you’re genuinely interested in the role.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others, especially in a fast-paced environment.
✨Emphasise Customer Experience
Since the role is all about providing exceptional customer experiences, think of specific instances where you’ve gone above and beyond for customers. Share these stories during your interview to highlight your commitment to service.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training opportunities at Pret or how they measure success in the role. This shows your enthusiasm and eagerness to grow within the company.
