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For Companies At a Glance
- Tasks: Lead a team to deliver exceptional customer experiences and maintain high standards.
- Company: Join the beloved Pret a Manger family in Manchester.
- Benefits: Flexible shifts, free meals, 50% off food, and career growth opportunities.
- Why this job: Make a real impact on customer happiness while developing your leadership skills.
- Qualifications: Previous supervisory experience and a passion for food and service.
- Other info: Enjoy outstanding training and a supportive team environment.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Front Of House Leader at Pret, 1 Portland Street, Manchester W1 1AA GBR! Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You will be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth! You will gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £ to £ per hour (Inclusive of weekly mystery shopper bonus of £ per hour)*
- Flexible Shifts
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you’re part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member). Grow with us and earn professional qualifications: we offer Apprenticeships Level 3. Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special. If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If you want to know more about the role, benefits and Values please visit *After initial training**Terms and conditions apply
Front of House Leader - Manchester, Portland Street employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Manchester, Portland Street
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who genuinely cares about being part of the team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and experience in a fast-paced environment. We want to see that you can inspire and motivate others!
✨Tip Number 3
Dress the part! When you show up for your interview, make sure you look smart and professional. It’s all about making a great first impression. Remember, you’re applying for a leadership role, so let your confidence shine through!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great opportunity to reiterate why you’d be a fantastic fit for the Front of House Leader position!
We think you need these skills to ace Front of House Leader - Manchester, Portland Street
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous supervisory roles or customer service achievements that align with what we’re looking for at Pret.
Be Authentic: We love genuine personalities! Don’t be afraid to let your unique voice come through in your application. Share your story and what makes you a great fit for our team.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to see your application and get you started on your journey with Pret!
How to prepare for a job interview at Pret
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret's menu and values. Brush up on their commitment to quality and sustainability, as well as any recent promotions or initiatives. This shows your genuine interest in the brand and helps you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others. Highlight how you’ve handled challenges and maintained high standards in a fast-paced environment.
✨Emphasise Customer Experience
Since providing exceptional customer experiences is key at Pret, think of specific instances where you’ve gone above and beyond for customers. Be ready to discuss how you create personalised experiences and ensure customer satisfaction, as this will resonate well with the interviewers.
✨Be Yourself and Stay Positive
Pret values warmth and kindness, so let your personality shine through during the interview. Approach the conversation with enthusiasm and positivity. Remember, they’re looking for someone who can be the friendly face of Pret, so don’t hesitate to show your passion for food and customer service!
