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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a dynamic food and coffee brand with a global presence.
- Benefits: Enjoy flexible hours, free food, and a range of perks including discounts.
- Why this job: Be part of a passionate team making a real difference in customers' lives.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Opportunities for growth and professional development await you at Pret.
The predicted salary is between 12 - 15 £ per hour.
Part time 24 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £ (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Victoria Street, 95 in London employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Victoria Street, 95 in London
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will help you understand the vibe and values, plus you'll have some real-life examples to share during your chat.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Think of scenarios where you've made someone's day or led a team successfully, and be ready to share those stories.
✨Tip Number 3
Be yourself! Pret values authenticity, so don’t be afraid to show your genuine self during the interview. Share your passion for customer service and how you spread joy in your daily life – it’s what makes you unique!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and the amazing opportunities we offer at Pret.
We think you need these skills to ace Front of House Leader - Victoria Street, 95 in London
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your genuine warmth and passion for customer service.
Tailor Your Application: Make sure to highlight your leadership skills and any relevant experience in your application. We’re looking for people who can inspire and drive their teams, so share examples that showcase your abilities!
Show Your Passion: Express your love for food, coffee, and creating amazing customer experiences. We’re all about spreading joy at Pret, so let us know how you plan to bring that energy to our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands, and we can’t wait to hear from you!
How to prepare for a job interview at Pret
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Familiarise yourself with their commitment to exceptional customer service and community impact. This will help you align your answers with what they stand for and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or handled challenging situations. Highlight your coaching and mentoring skills, as these are key to thriving in this role.
✨Emphasise Your People Skills
Pret is all about creating a warm and welcoming environment. During the interview, make sure to convey your passion for customer service and your ability to connect with people. Share stories that illustrate your kindness and generosity, as these traits are essential for spreading joy in the shop.
✨Prepare for Practical Scenarios
Expect to face practical scenarios during the shop-based interview. Think about how you would handle busy periods, maintain high standards, and keep your team motivated. Practising these scenarios can help you feel more confident and ready to showcase your problem-solving skills on the spot.