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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a dynamic food and coffee brand with over 750 shops worldwide.
- Benefits: Enjoy free food, flexible hours, and a competitive salary with bonuses.
- Why this job: Be part of a passionate team making a real difference in customers' lives.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Opportunities for growth, diversity, and community impact await you!
The predicted salary is between 30000 - 40000 £ per year.
Full time - 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £ (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - New Oxford Street, 64-72-London employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - New Oxford Street, 64-72-London
✨Tip Number 1
Get to know the company culture before your interview. Check out Pret's social media and website to see what they're all about. This will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be interacting with customers and your team all day. Role-play common scenarios with friends or family to boost your confidence and get comfortable with handling different situations.
✨Tip Number 3
Be ready to share your passion for customer service during the interview. Think of specific examples where you've gone above and beyond for customers or helped your team succeed. This will show that you embody the values Pret stands for.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're proactive and serious about joining the Pret family. Don’t miss out on this opportunity!
We think you need these skills to ace Front of House Leader - New Oxford Street, 64-72-London
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've led teams or provided exceptional service in the past.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point quickly – we appreciate brevity as much as we appreciate a well-crafted latte!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read it. Plus, it shows you’re keen to join our Pret family!
How to prepare for a job interview at Pret
✨Know Your Pret
Before your interview, take some time to learn about Pret's values and mission. Understand what makes Pret unique, from their commitment to exceptional customer service to their community initiatives. This knowledge will help you connect with the interviewers and show that you're genuinely interested in being part of the team.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to inspire and lead a team. Prepare examples from your past experiences where you've successfully motivated others or handled challenging situations. Highlight your passion for coaching and mentoring, as this is key to thriving in this role.
✨Emphasise Customer Service
Pret prides itself on delivering exceptional customer experiences. Be ready to discuss how you’ve gone above and beyond for customers in previous roles. Share specific stories that illustrate your commitment to spreading joy and creating memorable moments for customers.
✨Be Yourself
Pret values authenticity, so don’t be afraid to let your personality shine through during the interview. Bring your genuine warmth and kindness to the conversation. Remember, they want to get to know the real you, not just a polished version. This will help you stand out and show that you’re a great fit for their team.