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- Tasks: Lead a team to deliver exceptional customer experiences in a fast-paced environment.
- Company: Join the beloved Pret a Manger family, known for fresh ingredients and outstanding service.
- Benefits: Enjoy free meals, discounts, and 28 days paid holiday, plus career growth opportunities.
- Why this job: Make a real impact on customer happiness while developing your leadership skills.
- Qualifications: Previous supervisory experience and a passion for food and customer service.
- Other info: Outstanding training with many managers promoted from within; join us and grow your career!
The predicted salary is between 12 - 15 £ per hour.
Join Our Team as a Front Of House Leader at Pret, Unit L0006, Eastern Mall, Bluewater Shopping Centre DA9 9SH GBR! Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that’s not all – at Pret, we invest in your growth! You’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Drive high standards every time, whether that’s through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our delicious offerings and exciting promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- £ to £ per hour (Inclusive of weekly mystery shopper bonus of £ per hour)*
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- 28 days paid holiday (pro-rata if you’re part-time)
- Virtual GP
- Your Pret Benefits – employee discount program (Retails, Food, restaurants, Gym, etc)
- Free shoes
- Rewards for being outstanding.
- Pension scheme
- Length of service reward.
- And more…
You want career Growth?
Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member). Grow with us and earn professional qualifications: we offer Apprenticeships Level 3. Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we're dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don’t sell goes to charity. Our coffee is 100% organic (and always will be) and our Coffee Fund is supporting the next generation of farmers. It’s (partly) what we think makes Pret special. If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning and have a passion for serving delicious food and drinks, we want to hear from you!
If you want to know more about the role, benefits and Values please visit.
Front of House Leader - Bluewater in Greenhithe employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Bluewater in Greenhithe
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This way, you can show how your passion for customer service aligns with their goals. Plus, it’ll help you stand out as someone who truly cares about being part of the team.
✨Tip Number 2
Practice your leadership skills! Think of examples from your past experiences where you’ve led a team or provided exceptional service. Be ready to share these stories during your interview to demonstrate that you’re the perfect fit for the Front of House Leader role.
✨Tip Number 3
Show your enthusiasm! When you’re in the interview, let your passion for food and customer service shine through. Smile, be friendly, and express how excited you are about the opportunity to create delightful experiences for customers at Pret.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note to express your appreciation for the opportunity. It’s a great way to reinforce your interest in the position and keep you fresh in their minds as they make their decision.
We think you need these skills to ace Front of House Leader - Bluewater in Greenhithe
Some tips for your application 🫡
Show Your Passion: When writing your application, let your enthusiasm for customer service shine through! We want to see how much you care about creating exceptional experiences for our customers.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience and skills. Mention any previous supervisory roles or customer service experience that aligns with what we’re looking for at Pret.
Be Authentic: Don’t be afraid to show your personality! We value genuine connections, so let us know what makes you unique and how you can contribute to our team culture.
Apply Through Our Website: For the best chance of joining our team, make sure to apply directly through our website. It’s the easiest way for us to review your application and get you on board!
How to prepare for a job interview at Pret
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret's menu and values. Brush up on their commitment to quality and sustainability, as well as their customer service ethos. This will show your genuine interest in the role and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to demonstrate your ability to lead and inspire a team. Prepare examples from your past experiences where you've successfully coached or motivated others. Highlight how you can create a positive atmosphere for both customers and colleagues.
✨Emphasise Customer Experience
Since the role revolves around providing exceptional customer experiences, think of specific instances where you’ve gone above and beyond for a customer. Be ready to discuss how you would create personalised experiences at Pret, making every customer feel valued.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a busy shift. Practice your responses to these scenarios, focusing on teamwork, problem-solving, and maintaining high standards under pressure.
