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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee company with over 750 shops worldwide.
- Benefits: Enjoy competitive pay, free food, flexible hours, and professional growth opportunities.
- Why this job: Make a real impact while developing your leadership skills in a supportive community.
- Qualifications: Passion for customer service and experience in leading teams.
- Other info: Diverse and inclusive workplace with a focus on personal growth and community impact.
The predicted salary is between 24000 - 36000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £ (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Glasgow Central Station employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Glasgow Central Station
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for exceptional customer service and how you can contribute to our happy teams and happy customers.
✨Tip Number 2
Practice makes perfect! Before your shop-based interview, role-play common scenarios you might face as a Front of House Leader. Think about how you'd handle busy periods or coach your team – it’ll help you feel more confident when the time comes.
✨Tip Number 3
Be yourself! We want to see your authentic self shine through. Share your experiences and how they’ve shaped you into the leader you are today. Remember, we’re looking for genuine warmth and kindness in our team members.
✨Tip Number 4
Don’t forget to ask questions! Show your interest in the role by asking about team dynamics, growth opportunities, and how you can make a difference at Pret. It’s a two-way street, and we want to ensure it’s the right fit for both of us!
We think you need these skills to ace Front of House Leader - Glasgow Central Station
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and people skills.
Show Your Enthusiasm: Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role you’re excited about!
How to prepare for a job interview at Pret
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. They’re all about happy teams and customers, amazing standards, and doing the right thing. Be ready to share how you embody these values in your previous roles.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare examples of how you've successfully led a team or provided exceptional customer service. Think about specific situations where you spread joy or made someone's day better.
✨Be Ready for Practical Scenarios
Expect to engage in practical scenarios during your shop-based interview. Brush up on your coffee-making skills and be prepared to discuss how you would handle busy periods. Demonstrating your hands-on approach will show that you're ready to roll up your sleeves when needed.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! This shows your genuine interest in the role and the company. Inquire about team dynamics, growth opportunities, or how Pret supports its employees in their development. It’s a great way to leave a lasting impression.
