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- Tasks: Lead and inspire a team to deliver exceptional customer service at Luton Airport.
- Company: Join Pret, a beloved fast-casual restaurant chain known for quality and sustainability.
- Benefits: Enjoy flexible shifts, free meals, and a Club Pret membership with discounts.
- Why this job: Be part of a dynamic team, gain valuable skills, and open doors to management opportunities.
- Qualifications: Previous supervisory experience and a passion for food and customer service are essential.
- Other info: Must apply for an airport security pass; references required.
The predicted salary is between 24000 - 36000 £ per year.
Join Our Team as a Front Of House Leader at Pret, Airside Departure Lounge, London-Luton Airport, Airport Way, Luton, Bedfordshire LU2 9LY GBR!
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders to play a pivotal role in ensuring our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold high standards. Your leadership is crucial to the smooth running of each shift, taking ownership to guarantee the success of our stores alongside our Managers. You'll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. At Pret, we invest in your growth! You'll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Available Positions:
Full-time - Shifts are spread over 5 days from Monday to Sunday. You must be available from 4:00am to 11:00pm.
Key Responsibilities:
- Lead the team by example, showing genuine care for our customers' happiness.
- Drive high standards every time, whether through the quality of a coffee or the appearance of a sandwich.
- Create personalized experiences that connect with each customer on a personal level.
- Be the friendly face of Pret, inspiring your team to do the same.
- Delight customers by providing helpful answers to their questions and staying updated on our offerings and promotions.
- Treat every colleague and customer with warmth, kindness, and respect, making Pret a welcoming place for all.
If you have previous supervisory experience and a passion for food and customer service, apply now!
We offer:
- Competitive hourly pay (£ to £ per hour, including weekly mystery shopper bonus of £ per hour)*
- Flexible Shifts
- Free meals while working
- Club Pret Membership, with 50% off food and 5 free drinks a day
- Extra £5 when starting between 3am and 5am**
- Virtual GP
- Free shoes
- Length of service rewards
- Career Growth Opportunities: Outstanding training and development (Over 85% of our managers have been internally promoted)
- Professional qualifications: Apprenticeships Level 3
- Internal ‘Opportunity Network’ to view all Pret job openings within shops and at our Support Centre, 75B
About Us:
Pret a Manger is a beloved international fast-casual restaurant chain known for fresh, natural ingredients and customer service excellence. Committed to quality, sustainability, and innovation, we delight our customers daily. Our food is handmade throughout the day, with unsold items donated to charity. Our coffee is 100% organic, and our Coffee Fund supports future farmers. We thrive in a fast-paced environment, love working as a team, and are passionate about serving delicious food and drinks.
Since this role is based in an airport, successful applicants will need to apply for an airport security pass (paid for by Pret). You must provide 5 years of references, which can include employment, self-employment, unemployment, education, or agency references.
For more information about the role, benefits, and values, please visit our website. Terms and conditions apply.
Front of House Leader - Luton Airport-Full Time employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Luton Airport-Full Time
✨Tip Number 1
Familiarise yourself with Pret's values and customer service philosophy. Understanding their commitment to quality and sustainability will help you align your responses during the interview, showcasing your passion for their mission.
✨Tip Number 2
Highlight any previous supervisory or leadership experience you have. Be ready to share specific examples of how you've motivated a team or improved customer experiences in past roles, as this is crucial for the Front of House Leader position.
✨Tip Number 3
Prepare to discuss how you handle fast-paced environments. Think of scenarios where you've successfully managed stress or multitasked, as this role requires quick thinking and adaptability in a busy airport setting.
✨Tip Number 4
Show enthusiasm for the role by engaging with Pret's social media or visiting their locations. This not only gives you insight into their operations but also demonstrates your genuine interest in being part of their team.
We think you need these skills to ace Front of House Leader - Luton Airport-Full Time
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the key responsibilities and requirements for the Front of House Leader position. Tailor your application to highlight relevant experiences that align with these expectations.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your supervisory experience, customer service skills, and any relevant training. Use bullet points for clarity and focus on achievements that demonstrate your leadership abilities.
Write a Personalised Cover Letter: In your cover letter, express your passion for customer service and food. Mention specific examples of how you've led teams or improved customer experiences in previous roles. Make it personal and engaging to stand out.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for this role.
How to prepare for a job interview at Pret
✨Show Your Passion for Customer Service
Make sure to express your enthusiasm for providing exceptional customer experiences. Share specific examples from your past roles where you went above and beyond to ensure customer satisfaction.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to lead by example. Be prepared to discuss your previous supervisory experience and how you've successfully motivated and coached a team in a fast-paced environment.
✨Know the Company Values
Familiarise yourself with Pret's commitment to quality, sustainability, and customer service excellence. Highlight how your personal values align with theirs during the interview to show you're a great fit for the team.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills and ability to handle challenging situations. Think of scenarios where you had to resolve conflicts or improve team performance, and be ready to share those stories.
