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- Tasks: Lead and coach teams to deliver exceptional customer service at Birmingham Airport.
- Company: Join Pret A Manger, a beloved fast-casual restaurant chain focused on quality and sustainability.
- Benefits: Enjoy free meals, 50% off food, free parking, and outstanding training opportunities.
- Why this job: Be part of a fun, fast-paced team while gaining valuable skills and career growth.
- Qualifications: Passion for customer service and teamwork; previous leadership experience is a plus.
- Other info: Must apply for an airport security pass; Pret covers the cost.
The predicted salary is between 24000 - 36000 £ per year.
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Front of House Leader – Birmingham Airport, Birmingham
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Client:
Pret
Location:
Birmingham, United Kingdom
Job Category:
Other
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EU work permit required:
Yes
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Job Reference:
16302176f60a
Job Views:
3
Posted:
12.07.2025
Expiry Date:
26.08.2025
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Job Description:
Calling all passionate Leaders to discover a world of opportunities at Pret A Manger, Birmingham Airport, Birmingham, Birmingham B26 3QJ GBR!
Are you passionate about providing exceptional customer experiences? Do you thrive in a fast-paced environment where teamwork and coaching are paramount? If so, we want you on our team! We are seeking enthusiastic Leaders who will play a pivotal role in ensuring that our customers have the best experience in our shops.
Overview
As a Leader, you will support, train, and coach our teams to deliver outstanding service and uphold our high standards. Your leadership is crucial to the smooth running of each shift, as you take ownership to guarantee the success of our stores alongside our Managers. You\’ll be the eyes and ears for front-of-house operations, ensuring everything runs seamlessly. But that\’s not all – at Pret, we invest in your growth! You\’ll gain valuable skills and knowledge through our Training Academy, opening doors to future management opportunities. Join us in shaping the culinary experience and making every bite delightful for our customers!
Explore our current job openings:
- We have Full-time (35 Hours) Front of House Leader positions available – Shifts are spread over 5 days from Monday to Sunday and can start as early as 3am and finish as late as midnight.
About the pay:
- £ to £ per hour (Inclusive of weekly mystery shopper bonus of £ per hour)*
What’s more?
- Free meals while you’re working
- Club Pret Membership, with 50% off food and 5 free drinks a day.
- Earn an extra £5 when you start to work between 3am and 5am **
- Free shoes
- Length of service reward.
As an Airport employee you will also enjoy the following unique benefits:
- Free parking
- Free Car Park while you are on holiday, subject to availability
- Discounted Shopping at the Airport
- Cycle to Work Scheme
You want career Growth?
- Outstanding training and development (Over 85% of our managers have been internally promoted with many joining as a Team Member)
- Grow with us and earn professional qualifications: we offer Apprenticeships Level 3
- Use of our internal ‘Opportunity Network’ to see all of our available Pret jobs both within our shops and at our Support Centre, 75B.
About us:
Pret a Manger is a beloved international fast-casual restaurant chain known for its fresh, natural ingredients and commitment to providing outstanding customer experiences. With a focus on quality, sustainability, and innovation, we\’re dedicated to delighting our customers every day. Our food is handmade in our shop kitchens throughout the day and anything we don\’t sell goes to charity. Our coffee is 100% organic (and always will be), and our Coffee Fund supports the next generation of farmers. It\’s partly what makes Pret special.
If you thrive in a fast-paced environment, love working and having fun in a team, love an early morning, and have a passion for serving delicious food and drinks, we want to hear from you!
As this role is based in an airport, all successful applicants will need to apply for an airport security pass (Pret A Manger will pay for this). As part of the process, you must be able to provide 5 years of references – these can be:
- Employment Reference
- Self-Employed Reference
- Unemployment Reference (Job Centre or Benefits Offices)
- School/Education Reference
- Agency Reference
*After initial training
**Terms and conditions apply
You want to know more about the role, benefits, and values? Please visit our website for more information.
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Front of House Leader - Birmingham Airport employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Birmingham Airport
✨Tip Number 1
Familiarise yourself with Pret A Manger's values and mission. Understanding their commitment to quality, sustainability, and customer experience will help you align your answers during the interview and demonstrate your passion for the brand.
✨Tip Number 2
Highlight your leadership skills by preparing examples of how you've successfully managed teams in fast-paced environments. Be ready to discuss specific situations where you coached or trained others to improve service quality.
✨Tip Number 3
Since this role is at an airport, emphasise your ability to work flexible hours and handle the unique challenges of a busy environment. Mention any previous experience in similar settings to showcase your adaptability.
✨Tip Number 4
Prepare questions about the training and development opportunities available at Pret. Showing interest in your growth within the company can set you apart as a candidate who is eager to learn and advance.
We think you need these skills to ace Front of House Leader - Birmingham Airport
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and expectations of a Front of House Leader at Pret A Manger. Tailor your application to highlight relevant experiences that demonstrate your leadership and customer service skills.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous roles, focusing on any leadership or customer service experience. Use bullet points for clarity and include specific achievements that showcase your ability to thrive in fast-paced environments.
Write a Strong Cover Letter: In your cover letter, express your passion for providing exceptional customer experiences and your enthusiasm for working in a team. Mention how your values align with Pret A Manger's commitment to quality and sustainability.
Prepare for References: Since the role requires providing five years of references, gather contact information for previous employers, educational institutions, or other relevant sources. Ensure they are aware you may be reaching out for a reference request.
How to prepare for a job interview at Pret
✨Show Your Passion for Customer Service
As a Front of House Leader, your enthusiasm for providing exceptional customer experiences is key. Be prepared to share specific examples of how you've gone above and beyond for customers in previous roles.
✨Demonstrate Leadership Skills
Highlight your experience in coaching and training team members. Discuss how you’ve successfully led a team in a fast-paced environment, ensuring high standards and smooth operations.
✨Familiarise Yourself with Pret's Values
Research Pret A Manger’s commitment to quality, sustainability, and community. Be ready to discuss how these values resonate with you and how you can contribute to them in your role.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-life situations. Think of scenarios where you had to handle difficult customers or resolve team conflicts, and be ready to explain your approach.
