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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards at Edinburgh Airport.
- Company: Join Pret, a fast-growing company known for delicious food and organic coffee.
- Benefits: Enjoy competitive pay, free food, flexible hours, and professional growth opportunities.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Diverse and inclusive workplace with plenty of opportunities to grow and learn.
The predicted salary is between 24000 - 36000 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £ (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team. Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Edinburgh Airport employer: Pret
Contact Detail:
Pret Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Edinburgh Airport
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for exceptional customer service and how you can contribute to our happy teams and happy customers.
✨Tip Number 2
Practice makes perfect! Before your shop-based interview, role-play common scenarios you might face as a Front of House Leader. Think about how you'd handle busy periods or coach your team to keep spirits high – it’ll help you shine!
✨Tip Number 3
Be yourself! We want to see your genuine warmth and authenticity. Share your experiences and how they’ve shaped you into the leader you are today. Remember, we’re looking for people who can spread joy every day!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing perks. Let’s get you on board with us at Pret!
We think you need these skills to ace Front of House Leader - Edinburgh Airport
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight how your skills and experiences align with what we’re looking for. Mention specific examples of how you've led teams or provided exceptional service in the past.
Keep It Clear and Concise: While we love a good story, keep your application straightforward. Use clear language and get to the point – we appreciate brevity and clarity as much as we do enthusiasm!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to read it. Plus, it shows you’re keen on joining our Pret family!
How to prepare for a job interview at Pret
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values. Understanding 'Happy Teams, Happy Customers' and 'Doing The Right Thing' will help you align your answers with what they stand for. Be ready to share examples of how you've embodied these values in your previous roles.
✨Showcase Your People Skills
As a Front of House Leader, your ability to connect with both customers and your team is crucial. Prepare specific anecdotes that highlight your leadership style, mentoring experiences, and how you've spread joy in past roles. This will demonstrate your passion for exceptional customer service and team performance.
✨Be Ready for the Fast Pace
Pret is known for its fast-paced environment, so be prepared to discuss how you handle busy situations. Think of times when you successfully managed stress or multitasked effectively. Showing that you thrive under pressure will impress your interviewers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
