At a Glance
- Tasks: Lead and inspire your team while ensuring amazing customer experiences.
- Company: Join Pret, a global leader in delicious food and organic coffee.
- Benefits: Earn £13.25 per hour, enjoy free food, flexible hours, and 28 days leave.
- Other info: Ongoing training, career growth opportunities, and a welcoming environment for all.
- Why this job: Make a real impact in a hands-on role with plenty of variety.
- Qualifications: Passion for coaching, great customer service, and team organisation skills.
The predicted salary is between 13.25 - 13.25 £ per hour.
Front of House Leader
Ready to take your next step in leadership?
Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
As a
Front of House Leader , you'll play a key role in making your shop a great place to work and a great place for our customers to visit.
You'll lead from the front, support and coach your team, maintain our amazing standards and help your shop perform at its best.
It's a hands-on role with plenty of variety.
One minute you could be coaching a team member, the next you could be helping during a busy service, checking standards, supporting the kitchen or looking at what your shop needs to do next.
You don't need to know everything on day one. We'll give you the training and support you need to succeed.
What we're looking for
We're looking for
Leaders, inspirers and drivers of their teams .
Our Front of House Leaders are our in-shop champions, helping their teams reach their potential while protecting the things that make Pret, Pret.
You'll be someone who
- Enjoys coaching, supporting and developing people
- Leads by example and is happy to be hands-on when needed
- Knows how to give great feedback, recognise good performance and help people improve
- Can organise a team and make sure everyone knows what they're doing
- Takes pride in amazing customer service and high standards
- Can stay calm, focused and positive when things get busy
- Is comfortable taking responsibility and making decisions
- Has a good eye for detail and understands the importance of food safety, health & safety and shop standards
- Enjoys working towards targets and understands that great people, great service and a successful business go hand in hand
- Is passionate about helping their shop and the people in it grow
- What you'll be doing
As a Leader, you'll have an important role in the day-to-day running and success of your shop.
- Your people
- Support, coach and develop your team so they can reach their potential
- Support training pathways and make sure training happens on time
- Lead by example and get stuck in alongside your team
- Give regular feedback, recognition and praise
- Help organise the team by matching responsibilities to people’s skills and experience
- Our customers
- Lead your team to deliver great speed of service and an engaging customer experience
- Role model Pret's 3Bs -
- Be Kind, Be Honest, Be Generous
- Make sure customer orders are prepared accurately and promptly
- Look at the shop through the customers' eyes and act on opportunities to improve their experience
- Our food & drink
- Make sure our food and drink is produced to Pret's standards
- Support your team to follow our production and food safety processes
- Help maintain quality, freshness and presentation
- Support the development of your team's knowledge of our food and coffee
- Help ensure our Barista-made drinks are consistently prepared to a high standard
- Our shop
- Maintain a clean, safe and welcoming environment for our teams and customers
- Make sure safety checks are completed and recorded correctly
- Identify and act on issues that could affect customers, colleagues or the business
- Monitor standards and take action when something isn't right
- Support audits and Mystery Shopper visits
- Our business
You'll also develop your understanding of the commercial side of running a successful shop, including:
- Supporting sales and labour efficiency
- Ordering and stock control
- Reducing waste
- Supporting successful food launches and merchandising
- Understanding how the decisions we make every day impact our shop's performance
You won't be expected to do all of this alone. You'll have support, training and opportunities to keep developing your skills as a Leader.
What we offer
£13.25 per hour + up to £1.50 per hour mystery shopper bonus , subject to the mystery shopper bonus terms and conditions
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Free food and drink while you're working
- Club Pret Membership when you're not working, giving you 50% off food and up to 5 free Barista-made drinks a day
- Regular rewards and recognition for amazing standards
- Flexible working hours, helping you make time for the things that are important to you
Your development matters too. We offer
- Ongoing coaching and development
- Individual ways to grow
- Fully funded professional qualifications, including Level 3 apprenticeships
- Internal transfer opportunities to explore different career paths
- The chance to develop your skills across people, customer service, operations and commercial performance
Everyone is welcome at Pret.
We encourage applications from underrepresented groups, including women, people with disabilities, neurodivergent people, ethnic minorities and the LGBTQ+ community.
Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us.
We'd love to get to know you
If you're ready to lead, grow and make a difference in your shop, we'd love to hear from you.
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Front of House Leader in Maidstone employer: PRET Maidstone
Pret Maidstone is an exceptional employer that prioritises employee growth and well-being, offering flexible hours and a competitive benefits package including 28 days leave and free meals. With a strong focus on coaching and mentorship, employees are empowered to excel in their roles while enjoying a vibrant work culture that values teamwork and customer service excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader in Maidstone
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like PRET Maidstone. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to PRET Maidstone
Don't be shy about reaching out to PRET Maidstone directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Front of House Leader in Maidstone
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about PRET Maidstone and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at PRET Maidstone
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
