Responsibilities will include the following:
· Lead and manage all aspects of store operations, including kitchen, staffing, scheduling, and inventory management.
· Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
· Foster a positive and inclusive work environment by coaching, training, and developing team members.
· Ensure compliance with company policies, procedures, and health and safety regulations.
· Managing product availability and waste including kitchen.
· Handle customer inquiries, feedback, and complaints with professionalism and empathy.
· Prepare and analyse financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
· Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
· Lead B2B sales efforts, including identifying and securing new business opportunities.
· Responsible for corporate revenue generation and maintaining strong client relationships.
· Ensure daily in-store transactions are completed accurately and efficiently.
· Explore and implement local loyalty discount partnerships with other businesses in the area.
· Advise customers on product ranges, ingredients and sourcing.
· Quote prices, credit terms, delivery schedules, and payment arrangements.
· Arrange delivery and installation of goods where applicable.
· Conduct follow-up visits to ensure customer satisfaction and secure repeat business.
· Maintain accurate records of sales and handle customer complaints professionally.
· Stay informed about product developments and suggest improvements.
· Assess departmental workflows and their interrelationships to improve efficiency.
· Study work methods and procedures, compute standard times, and recommend cost-saving measures.
· Manage service purchases, client payments, and contractual arrangements.
· Collaborate with senior staff to define product/service offerings and set sales targets.
· Conduct market research and analyse customer feedback on products, pricing, and packaging.
· Compile and analyse sales data to inform marketing campaigns and promotional activities.
· Manage customer accounts and ensure high levels of service.
· Recruit and train junior sales staff.
· Produce strategic reports and recommendations for senior management.
· Monitor competitor activity and stay current with industry trends.
Skills and Experience:
· Strong leadership and team management abilities
· Proven sales and commercial acumen
· Excellent customer service and communication skills
· Operational and financial awareness (P&L, budgeting)
· B2B relationship building and local business development
· Analytical thinking and problem-solving
· Adaptability in a fast-paced, hands-on environment
· Proficiency in Microsoft Office and POS systems
· Knowledge of local market trends and competitor activity
Qualifications:
· GCSEs (or equivalent) in English and Maths (minimum)
· A-Level, BTEC, or equivalent vocational qualification in business, retail, or hospitality (preferred)
· Relevant management or leadership training (desirable)
· Food safety and health & safety certifications (advantageous)
Your KPI’s
· Your KPI’s will be agreed and communicated by your line manager
Benefits
· Mystery Shopper Bonus (terms and conditions apply)
· Free meals/drinks while on shift
· Fantastic career opportunities
· Mental health support with our partner Carefirst
· Health cash plan with Medicash
