At a Glance
- Tasks: Lead front of house operations and ensure a smooth shift.
- Company: Join a vibrant team passionate about food and customer service.
- Benefits: Earn £12.75 to £14 per hour, plus free food and discounts.
- Other info: Flexible shifts and opportunities for professional qualifications through Apprenticeships.
- Why this job: Gain valuable skills and grow into management roles with our Training Academy.
- Qualifications: Previous supervisory experience and a love for customer service.
Front of House Leader
Ready to take your next step in leadership?
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries.
As a Front of House Leader, you’ll play a key role in making your shop a great place to work and a great place for our customers to visit. You’ll lead from the front, support and coach your team, maintain our amazing standards and help your shop perform at its best.
It’s a hands-on role with plenty of variety. One minute you could be coaching a team member, the next you could be helping during a busy service, checking standards, supporting the kitchen or looking at what your shop needs to do next.
You don’t need to know everything on day one. We’ll give you the training and support you need to succeed.
What we’re looking for
We’re looking for Leaders, inspirers and drivers of their teams. Our Front of House Leaders are our in-shop champions, helping their teams reach their potential while protecting the things that make Pret, Pret.
You’ll be someone who:
- Enjoys coaching, supporting and developing people
- Leads by example and is happy to be hands-on when needed
- Knows how to give great feedback, recognise good performance and help people improve
- Can organise a team and make sure everyone knows what they’re doing
- Takes pride in amazing customer service and high standards
- Can stay calm, focused and positive when things get busy
- Is comfortable taking responsibility and making decisions
- Has a good eye for detail and understands the importance of food safety, health & safety and shop standards
- Enjoys working towards targets and understands that great people, great service and a successful business go hand in hand
- Is passionate about helping their shop and the people in it grow
What you’ll be doing
As a Leader, you’ll have an important role in the day-to-day running and success of your shop.
Your people
- Support, coach and develop your team so they can reach their potential
- Support training pathways and make sure training happens on time
- Lead by example and get stuck in alongside your team
- Give regular feedback, recognition and praise
- Help organise the team by matching responsibilities to people’s skills and experience
Our customers
- Lead your team to deliver great speed of service and an engaging customer experience
- Role model Pret’s 3Bs — Be Kind, Be Honest, Be Generous
- Make sure customer orders are prepared accurately and promptly
- Look at the shop through the customer’s eyes and act on opportunities to improve their experience
Our food & drink
- Make sure our food and drink is produced to Pret’s standards
- Support your team to follow our production and food safety processes
- Help maintain quality, freshness and presentation
- Support the development of your team’s knowledge of our food and coffee
- Help ensure our Barista-made drinks are consistently prepared to a high standard
Our shop
- Maintain a clean, safe and welcoming environment for our teams and customers
- Make sure safety checks are completed and recorded correctly
- Identify and act on issues that could affect customers, colleagues or the business
- Monitor standards and take action when something isn’t right
- Support audits and Mystery Shopper visits
Our business
You’ll also develop your understanding of the commercial side of running a successful shop, including:
- Supporting sales and labour efficiency
- Ordering and stock control
- Reducing waste
- Supporting successful food launches and merchandising
- Understanding how the decisions we make every day impact our shop’s performance
You won’t be expected to do all of this alone. You’ll have support, training and opportunities to keep developing your skills as a Leader.
What we offer
- £13.25 per hour + up to £1.50 per hour mystery shopper bonus, subject to the mystery shopper bonus terms and conditions
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Free food and drink while you’re working
- Club Pret Membership when you’re not working, giving you 50% off food and up to 5 free Barista-made drinks a day
- Regular rewards and recognition for amazing standards
- Flexible working hours, helping you make time for the things that are important to you
Your development matters too. We offer:
- Ongoing coaching and development
- Individual ways to grow
- Fully funded professional qualifications, including Level 3 apprenticeships
- Internal transfer opportunities to explore different career paths
- The chance to develop your skills across people, customer service, operations and commercial performance
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodivergent people, ethnic minorities and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process — your experience matters to us.
We’d love to get to know you
If you’re ready to lead, grow and make a difference in your shop, we’d love to hear from you.
FOH Leader in Brighton employer: PRET Brighton East Street
As a General Manager at our company, you will be part of a vibrant work culture that prioritises both customer satisfaction and employee development. With competitive salaries, quarterly bonuses, and unique benefits like free food during shifts, we ensure our team members feel valued and supported. Our Training Academy offers pathways for professional growth, making this an excellent opportunity for those passionate about retail management and customer service in a dynamic environment.
StudySmarter Expert Advice🤫
We think this is how you could land FOH Leader in Brighton
✨Get Involved in Local Events
Check out foodie festivals, farmers' markets, and local fairs in your area. These are perfect opportunities to meet restaurant owners and managers face-to-face, and they often look for part-time help during busy seasons.
✨Join Hospitality Groups
Connect with local hospitality groups on social media platforms like Facebook or Instagram. These communities frequently post about part-time job openings that aren’t advertised elsewhere, plus it’s a great way to engage with the food scene in your area!
✨Show Up in Person
For part-time roles in the hospitality sector, don't underestimate the power of a walk-in. Grab your best smile and pop into local cafés or restaurants with your CV in hand. It shows initiative and can really make you stand out!
✨Apply Through Our Website!
Don’t forget to check out the openings at PRET Brighton East Street and apply directly through our website! We love seeing friendly faces and you’ll be surprised how many part-time roles pop up that may not be listed on job boards.
We think you need these skills to ace FOH Leader in Brighton
Some tips for your application 🫡
Show Off Your Service Skills:In the hospitality and food service industry, showcasing your customer service experience is key. Be sure to highlight relevant roles in your CV or cover letter where you’ve directly engaged with customers—this could be from previous waitressing, barista jobs, or any roles that involved teamwork and communication. You want to convince us at PRET Brighton East Street that you can keep it cool under pressure!
Certifications Matter:If you’ve got any hospitality-related certifications—like food safety or first aid—definitely mention those! Including these credentials can set you apart from other applicants. It shows us that you're serious about the health and safety standards we maintain here at PRET Brighton East Street.
Flexibility is Your Friend:Since this is a part-time role, we’re looking for someone who can work various shifts. In your application, it’s useful to outline your availability clearly. Make it easy for us to see when you can jump in and help out—this shows that you’re committed and ready to adapt!
Let Your Personality Shine:In hospitality, personality plays a vital role. Use your cover letter to share why you’re passionate about food service and what brings you joy in helping customers. A personal touch can make your application memorable and help us at PRET Brighton East Street get a sense of who you are beyond your experience!
How to prepare for a job interview at PRET Brighton East Street
✨Show Off Your People Skills
In hospitality, your ability to work with customers and team members is crucial. Be prepared to share stories that highlight your experience in handling customer service situations, especially any tricky ones. We want to hear how you turned a potentially negative experience into a positive one!
✨Know the Menu Inside Out
You might get quizzed on the menu items or asked about your favourite dishes. Brush up on any special offerings at PRET Brighton East Street and demonstrate genuine enthusiasm for their food. This shows you’re not just looking for any job, but you’re genuinely excited about working with their team.
✨Flexibility is Key
As you're going for a part-time role, emphasise your availability and willingness to work various shifts. Mention any instances where you've gone above and beyond for scheduling or helped out during busy times. This flexibility can make you stand out from the crowd!
✨Role-Play Scenarios
Be ready for role-play scenarios during your interview! Employers love to see how you handle on-the-spot situations, like dealing with a dissatisfied customer or managing a specific request from a patron. Practising these scenarios with friends can help boost your confidence.
