Responsibilities
- Lead and manage all aspects of store operations, including kitchen, staffing, scheduling, and inventory management.
- Drive sales and profitability through effective cost management, upselling strategies, and promotional initiatives.
- Foster a positive and inclusive work environment by coaching, training, and developing team members.
- Ensure compliance with company policies, procedures, and health and safety regulations.
- Managing product availability and waste including kitchen.
- Handle customer inquiries, feedback, and complaints with professionalism and empathy.
- Prepare and analyse financial reports, including P&L statements and budget forecasts, to track performance and identify areas for improvement.
- Collaborate with other departments, such as marketing and supply chain, to implement company initiatives and achieve business objectives.
- Lead B2B sales efforts, including identifying and securing new business opportunities.
- Responsible for corporate revenue generation and maintaining strong client relationships.
- Ensure daily in-store transactions are completed accurately and efficiently.
- Explore and implement local loyalty discount partnerships with other businesses in the area.
- Advise customers on product ranges, ingredients and sourcing.
- Quote prices, credit terms, delivery schedules, and payment arrangements.
- Arrange delivery and installation of goods where applicable.
- Conduct follow-up visits to ensure customer satisfaction and secure repeat business.
- Maintain accurate records of sales and handle customer complaints professionally.
- Stay informed about product developments and suggest improvements.
- Assess departmental workflows and their interrelationships to improve efficiency.
- Study work methods and procedures, compute standard times, and recommend cost-saving measures.
- Manage service purchases, client payments, and contractual arrangements.
- Collaborate with senior staff to define product/service offerings and set sales targets.
- Conduct market research and analyse customer feedback on products, pricing, and packaging.
- Compile and analyse sales data to inform marketing campaigns and promotional activities.
- Manage customer accounts and ensure high levels of service.
- Recruit and train junior sales staff.
- Produce strategic reports and recommendations for senior management.
- Monitor competitor activity and stay current with industry trends.
Skills and Experience
- Strong leadership and team management abilities
- Proven sales and commercial acumen
- Excellent customer service and communication skills
- Operational and financial awareness (P&L, budgeting)
- B2B relationship building and local business development
- Analytical thinking and problem-solving
- Adaptability in a fast-paced, hands‑on environment
- Proficiency in Microsoft Office and POS systems
- Knowledge of local market trends and competitor activity
Qualifications
- GCSEs (or equivalent) in English and Maths (minimum)
- A-Level, BTEC, or equivalent vocational qualification in business, retail, or hospitality (preferred)
- Relevant management or leadership training (desirable)
- Food safety and health & safety certifications (advantageous)
Your KPI’s
Your KPI’s will be agreed and communicated by your line manager
Benefits
- Mystery Shopper Bonus (terms and conditions apply)
- Free meals/drinks while on shift
- Fantastic career opportunities
- Mental health support with our partner CarefirstHealth cash plan with Medicash
Compensation: Competitive salary
