Senior HR Business Partner in Westminster

We are Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We are growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.

We Believe in Growing Good Things

Growth is at the heart of everything we do. From the freshly hand‐made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people find what they need to shine.

What we are looking for

We are looking for passionate team players to bring joy to our customers every day—starting with the teams that serve them. As Senior HR BP, reporting to the UK & International People Director, you will be a key voice on the UK and International People Senior Leadership Team, shaping how we drive operational excellence through our people.

Your mission? To make sure every Operations team has the right people, in the right roles, at the right time—with clear succession plans, strong bench strength, and "aces in places." You will align our HR strategy with operational goals, helping our shops deliver exceptional results while building a culture grounded in well-being, equity, and consistent, high-integrity employee relations.

You will lead and coach two Business Partners, each responsible for ER, People Policies, DEB, and Well‐being across multiple regions. Together, you will embed best‐in‐class people practices, strengthen leadership capability, and ensure our workforce is engaged, supported, and set up to thrive.

Key Responsibilities

• Drive Operational performance through a People lens.
• Partner with Operations Directors and Managers to optimise succession in our shops—maintaining a clear, simple view of "ready now/ready soon" talent from Leader → AM → GM, including cross‐training needs and development actions.
• Own and lead talent cycles for Ops and GMs, running monthly performance calibrations to assess potential, address gaps, and ensure timely Performance Improvement Plans where needed.
• Convert commercial goals into clear people KPIs and actionable, region‐specific plans that drive real‐world impact.
• Implement a coaching‐first performance framework, setting clear standards, enabling regular check‐ins, and building feedback and recognition into daily routines.
• Run practical, high‐impact manager training focused on coaching, feedback, ER fundamentals, and inclusive leadership.
• Monitor, analyse, and report on key people KPIs, identifying trends and driving root‐cause solutions.
• Design and embed people interventions that enhance operational efficiency, service quality, and customer satisfaction.
• Lead and develop your team (2 People Business Partners).
• Ensure policies are clear, accessible, inclusive, and compliant with UK employment law and the ACAS Code.
• Oversee complex cases; coach managers to resolve early and fairly.
• Deliver a DEB roadmap focused on practical behaviours.
• Forecast people-related risks & opportunities in operations and help shape strategic planning accordingly.

What success looks like

• Retention: Frontline 90‐day turnover 100%; Annualised overall turnover 50%.
• Labour productivity: Improved labour productivity through smarter scheduling, skills mix, and attendance gains.
• Absence: Unplanned absence below 2%.
• Experience: Engagement score to be in the top 10% of industry peers.
• Capability: 90% of managers achieving the desired performance with clear bench strength.
• Compliance: 100% on right‐to‐work, working time, under‐18 protections, and policy adoption.

Experience & Skills Required

• Solid senior HR/People Partnering in QSR/retail/hospitality or similar high‐volume, multi‐site environment.
• Confident line leader; proven at building capability in others.
• Strong ER/Policy grounding with UK employment law.
• Demonstrable DEB & Wellbeing delivery that improved outcomes.
• Data‐driven and pragmatic.
• Excellent relationship skills; able to influence Ops leaders.
• Clear, inclusive communication—spoken and written.

About you

• Be kind, honest and generous.
• Bring your passion for food and exceptional customer service.
• Spread joy every day.

We offer

• £70,000 – £80,000 per annum plus 20% bonus potential.
• Gold Card: Free food and drinks when in the office.
• 33 days of annual leave, increasing to 38 days.
• Free private medical cover.
• 4% of your pension contribution matched by Pret.
• Life assurance at 3x annual salary.
• Loyalty award for long service.
• Flexible Benefits Platform packed with lifestyle discounts.
• Healthcare cash plan.
• Financial wellbeing provisions.
• Sabbatical after 3 years.
• Opportunities to support our charity, The Pret Foundation.

Individual ways to grow

• Opportunities for learning, including fully funded professional qualifications.
• Diversity and belonging – Everyone is welcome at Pret.
• Pace and variety – Fast paced work with lots of variety.
• Community and purpose – Making a difference through The Pret Foundation.

Our values

• Happy Teams Happy Customers.
• Amazing Standards Every day.
• Never Standing Still.
• Doing The Right Thing.

The interview journey

Every interview process at Pret begins with a relaxed conversation with our Talent Acquisition Manager and the Line Manager for this role. Next, you will be invited to a one‐hour, in‐person interview with the hiring manager and a team member at our Head Office in London Victoria.

Before you apply

This role is based at Pret's Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office.

Deadline to apply for this role: 20th February 2026.