Transformation analyst

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.

We Believe in Growing Good Things. Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

What we’re looking for: We’re looking for passionate, curious and analytical team players to bring joy to our customers every day. This is a high‑impact role at the centre of Pret’s transformation, reporting to the Strategy & Transformation Director. You will combine structured problem‑solving, execution, data analysis and strong communication skills to help shape strategic priorities, improve business performance and drive meaningful change across the organisation.

You will play a key role in turning data into actionable insight, improving how we work through better processes and automation, and supporting senior stakeholders—including the Global Leadership Team—with clear, high‑quality thinking and outputs (think Board & Exec Co packs, roadmaps, reports, workflows, workshop approaches etc). Working at pace and often with ambiguity, you will be expected to take ownership of defined deliverables and contribute directly to transformation initiatives that deliver measurable outcomes for our customers, our shops and our teams.

As a critical member of the transformation team, your pace and resilience is key to setting up our teams for success and helping to remain on track to navigate the transformation plan. This will include supporting the market and global teams with planning, measuring success, and helping them to understand areas of opportunity for improvement. You will own key parts of the transformational change the team makes to business processes as well as have an active role in governance at both the GLT and team levels of the business.

This role also provides many opportunities to develop your Project Management skills, delivering tangible benefits and communicating progress of our strategy to our customers, our shops & the wider business. You will be a strong communicator, both written and verbal, with the ability to multi‑task. This role requires individuals who can juggle a varied workload with various work requests coming from a range of individuals. Relationship building is a key feature of this role, and it is essential that the new Analyst will be good at forming and maintaining relationships at all levels.

Key responsibilities:

• Own end‑to‑end analysis for transformation initiatives—from problem definition through to insight and recommendation.
• Partner with teams across markets and functions (marketing, operations, people, supply chain, finance, technology etc.) to embed change and drive adoption.
• Facilitate key planning, governance and delivery sessions, ensuring clarity of actions, ownership and follow‑through.
• Produce high‑quality communication materials, including presentations and briefing documents, to clearly articulate insights, recommendations and communications across all our teams.
• Build, maintain and continuously improve performance tracking, including automated dashboards and reporting (e.g. Power BI, Excel models).
• Translate complex data into clear, actionable insights to support decision‑making at all levels, including the GLT and Board.
• Identify and deliver opportunities for automation, including the use of AI and digital tools (e.g. Copilot, Claude and other LLM‑based solutions).

Experience and Skills required:

• Project management & planning to co‑ordinate & deliver outcomes across cross‑functional teams.
• Strong analytical and problem‑solving skills, with the ability to break down ambiguous problems into structured approaches, translating insight into clear, actionable recommendations.
• Excellent communication skills, both written and verbal, with the ability to confidently engage stakeholders from internal leadership teams through to shop teams, from franchise partners to suppliers.
• Strong organisational skills, with the ability to manage multiple priorities in a fast‑paced environment.
• Experience facilitating workshops across different functional disciplines & levels of seniority.
• High level of attention to detail and ability to deliver consistently high‑quality outputs.
• Advanced Excel skills, including modelling and scenario analysis & Powerpoint for story telling.
• Experience with data visualisation and reporting tools (e.g. Power BI, Tableau) desired.
• Experience in using AI tools (e.g. Copilot or other LLMs) to enhance productivity, automate tasks and generate insights desired.
• Understanding of process improvement methodologies (e.g. Lean, Six Sigma, or similar) and process mapping approaches desired.

About you:

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

We offer:

• Salary range £30k-£45k + bonus based on experience.
• Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
• A few more perks: You’ll get 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us. Free private medical cover, with the option to add family or partner at an additional cost. 4% of your pension contribution matched by Pret, rises to 5% after 5 years. Life assurance at 3x annual salary. Loyalty award for 5, 10, 15, 20 years’ service. Flexible Benefits Platform packed with lifestyle discounts. Season ticket loans. Healthcare cash plan. Financial wellbeing provisions. Free mortgage services. Sabbatical after 3 years. Opportunities to support our charity, The Pret Foundation.

Individual ways to grow: We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.

Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.

Pace and variety: Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!

Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.

Our values: Happy Teams, Happy Customers, Amazing Standards, Every day, Never Standing Still, Doing The Right Thing.

The interview journey: Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30‑minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one‑hour, in‑person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.

Please note we may use AI to review CVs and support our recruitment process. Decisions are not made solely by automated means and are overseen by our recruitment team. Please email dataprotection@pret.com if you have any questions.