At a Glance
- Tasks: Bring joy to customers by preparing delicious food and serving exceptional coffee.
- Company: Join Pret, a vibrant team making a difference in over 750 shops worldwide.
- Benefits: Earn £14.05 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Other info: Be part of a diverse community making positive change through The Pret Foundation.
- Why this job: Start your career with growth opportunities and best-in-class training at Pret.
- Qualifications: No experience needed; just bring your passion for customer service!
The predicted salary is between 29000 - 32000 £ per year.
Full time 35 hours per week
Pret here! We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 163 Piccadilly, London W1J 9ED GBR.
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What we’re looking for
- We’re looking for passionate team players to bring joy to our customers every day.
- As a Team Member, you’ll be the smiling face of our shop floor and preparing delicious, freshly made food in our kitchen. Expect variety and pace – driven by passion for our products, customers & teams!
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- No experience needed: come and learn to deliver outstanding customer service with best-in-class training.
We offer
- Hourly rate is £14.05 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and up to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and a 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Team Member - Piccadilly, 163 employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of London at Piccadilly, our team members enjoy competitive pay, flexible hours, and a wealth of growth opportunities, including fully funded professional qualifications. With a strong commitment to community and diversity, we ensure that every employee feels valued and empowered to make a difference while enjoying perks like free food and drinks during shifts.
StudySmarter Expert Advice🤫
We think this is how you could land Team Member - Piccadilly, 163
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for our mission and how you can contribute to spreading joy every day.
✨Tip Number 2
Practice makes perfect! Before your shop-based interview, try role-playing common customer service scenarios with a friend. This will help you feel more confident and ready to showcase your skills in delivering exceptional service.
✨Tip Number 3
Be yourself! We want to see the real you, so don’t be afraid to let your personality shine through. Share your unique experiences and how they’ve shaped your approach to teamwork and customer service.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, you’ll find all the info you need about the role and our amazing perks right there!
We think you need these skills to ace Team Member - Piccadilly, 163
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and your unique qualities.
Tailor Your Application:Make sure to customise your application to reflect how you align with our values at Pret. Highlight any experiences or skills that demonstrate your kindness, honesty, and ability to spread joy!
Keep It Simple:While we love creativity, keep your application clear and concise. Use straightforward language and focus on what makes you a great fit for the Team Member role – we’re all about genuine connections!
Apply Through Our Website:Don’t forget to apply directly through our website! It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows you’re keen to join our Pret family!
How to prepare for a job interview at Pret A Manger
✨Know the Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, Never Standing Still, and Doing The Right Thing. This will help you align your answers with what they truly care about and show that you're a great fit for their culture.
✨Show Your Passion for Customer Service
During the interview, be sure to express your enthusiasm for providing exceptional customer service. Share any relevant experiences where you've gone above and beyond for customers, even if it's from previous jobs or personal experiences. Pret loves team members who can spread joy and make customers' days better!
✨Prepare for the Shop-Based Interview
Since part of the interview process includes a shop-based interview, think about how you would handle various scenarios on the shop floor. Practice answering questions like how you'd deal with a difficult customer or how you'd work as part of a team during busy periods. This will demonstrate your readiness for the fast-paced environment.
✨Be Yourself and Bring Kindness
Pret values authenticity and kindness, so don’t be afraid to let your personality shine through. Share your genuine self and any small acts of kindness you've done in the past. This will resonate well with the interviewers and show that you embody the spirit of Pret.
