At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service.
- Company: Join Pret, a vibrant food company with over 750 shops worldwide.
- Benefits: Earn £15.81 per hour, plus bonuses and generous leave.
- Other info: Great career growth opportunities with a supportive team culture.
- Why this job: Make a real impact by nurturing talent and spreading joy daily.
- Qualifications: Passion for leadership and a knack for customer service.
The predicted salary is between 32900 - 32900 € per year.
Full Time – 35 hours per week
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. This role is located in South Terminal IDL, Unit ACU06, Gatwick RH6 0NP GBR.
Growing Good Things: Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in‑shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
- You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.81 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3–5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme, Life Assurance at 3x annual salary.
Front of House Leader - Gatwick Airport in Surrey employer: Pret A Manger
At Pret, we pride ourselves on being a nurturing and dynamic employer where passionate individuals can thrive. Located in the bustling environment of Gatwick Airport, our Front of House Leaders play a pivotal role in fostering a positive work culture that prioritises kindness, teamwork, and exceptional customer service. With ample opportunities for career progression and a commitment to employee well-being, including competitive pay and generous benefits, Pret is the perfect place for those looking to make a meaningful impact while enjoying a rewarding career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Gatwick Airport in Surrey
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time browsing Pret's website and social media. Understanding their values and vibe will help you connect with the team and show that you're genuinely interested in being part of their community.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about inspiring and mentoring your team. Think of examples from your past experiences where you've led a team or provided exceptional customer service, and be ready to share those stories during your chat.
✨Tip Number 3
Show your passion for food and coffee! Pret is all about delicious offerings, so don’t shy away from sharing your love for great food and drinks. Whether it’s your favourite Pret item or a coffee-making tip, let your enthusiasm shine through!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Pret family. So, get your application in and let’s make some good things happen together!
We think you need these skills to ace Front of House Leader - Gatwick Airport in Surrey
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for exceptional customer service shine through. We want to see how you can spread joy and warmth, just like we do at Pret!
Be Authentic:Bring your true self to the table! We value kindness and honesty, so don’t be afraid to share your unique experiences and personality in your application.
Highlight Leadership Skills:As a Front of House Leader, you'll be driving team performance. Make sure to showcase any leadership experience you have, whether it's coaching, mentoring, or simply inspiring others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to get your application and for you to explore more about what makes Pret a great place to work!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before the interview, dive deep into what makes Pret special. Familiarise yourself with their values, menu, and customer service philosophy. This will not only show your enthusiasm but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll be expected to inspire and mentor your team. Prepare examples from your past where you've successfully led a team or improved performance. Be ready to discuss how you can bring that same energy to Pret.
✨Emphasise Customer Service
Pret prides itself on exceptional customer service. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to demonstrate your passion for creating a positive experience.
✨Bring Your Authentic Self
Pret values kindness and authenticity. Be genuine in your responses and let your personality shine through. This will help you connect with the interviewers and show that you're a great fit for their team culture.
