At a Glance
- Tasks: Join us to ensure our shops are always stocked with fresh food and drinks.
- Company: Be part of Pret, a fast-growing company passionate about food and customer service.
- Benefits: Enjoy a competitive salary, bonus, free food, and 33 days annual leave.
- Other info: Flexible working, professional development, and a commitment to diversity.
- Why this job: Make a real impact in a dynamic environment while growing your career.
- Qualifications: 5 years in supply chain management and strong communication skills required.
The predicted salary is between 37000 - 42000 € per year.
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Supply Chain Demand & Forecast Planner, you’ll deliver service excellence from Pret’s suppliers and Logistics Partner to UK Shops with the aim of Zero Out of Stock Situations and enable them to proudly make every product right first time. You will maintain outstanding working relationships between our 3PL, our shops and our suppliers.
Key responsibilities
- Working with Pret’s nominated distributors and suppliers in the UK to ensure full stock availability on time and in full.
- To review Supplier service level reporting and investigate areas of concern and resolve by initiating supplier meetings to discuss poor levels of service and agreeing action plans to improve service levels.
- To monitor and make effective decisions on the clearance of non-moving and de-listed products and stocks.
- To monitor and make effective decisions on stock availability and shop prioritisation/allocation where necessary.
- Deliver simple and effective communication of supply issues to shops.
- Manage all new requests for non-food items such as small equipment and uniforms and analyse all spend that falls outside the approved supplier listing.
- Management of initial stock allocations to shops where necessary.
- Lead forecasting meetings with non-food suppliers to deliver contracted service levels from suppliers to 3PLs.
- Lead the supply chain input to packaging supplier scorecard sessions in collaboration with the Head of Packaging.
- Resolve all non-food supply Helpdesk queries for UK shops and Support Centre teams and implement corrective actions with suppliers to prevent recurring issues.
- Management of the "Launch Tracker" process for all food launches with Best FL and work with commercial co-ordinator to ensure all information required is captured.
- Lead the Pret Supply Chain interactions with the Irish Franchisee and Distributor, including Monthly pricing structures, system updates, 3PL & 4PL communications and supply resolutions.
- Attend weekly food meeting and ensure the end to end supply chain is considered and managed for all food launches, including small equipment.
- Forecast volume increases and decreases and communicate these changes to suppliers within agreed lead times according to New Product Launch schedule and seasonal trends.
- Owning New Goods Ordering Information documentation, manage contributors and the briefing to shop teams.
- Supporting International teams with UK Product data for system set up in global markets.
- To work with the Logistics team to prepare and issue the Supply and Logistics KPI reports on a weekly, monthly and annual basis.
- To be involved in ad-hoc projects as required.
- To attend a number of Buddy Days in a designated shop.
- Weekend on call cover for issues that need to be escalated by the distributor.
Experience and Skills required
- Minimum 5 years experience QSR/Foodservice/Food retail supply chain management.
- Good knowledge of Microsoft applications.
- Influencing and negotiation skills.
- Project management skills.
- Ability to develop and produce reports.
- Experience of cross functional working.
- Initiative and ability to work without supervision.
- Ability to work under pressure and to prioritise.
- Excellent communication skills.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- £37,000 - £42,000 plus annual bonus of up to 10%.
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
- A few more perks: You’ll get 33 days of annual leave (including flexible Bank Holidays). Pro-rated for 6 month contract.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First, you’ll have a relaxed 30-minute conversation with our recruitment team so we can get to know you and your experience. Next, you’ll be invited to a one-hour, in-person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages. These could include time spent in one of our shops, completing a task, or meeting a senior leader.
Before you apply
This role is based at Pret’s Support Centre in London Victoria, where we work in a hybrid way - typically three days a week in the office. Start date for this role will be August 2027 until February 2027.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Deadline to apply for this role: 1st June 2026.
Supply Chain Demand & Forecast Planner employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions growth and inclusivity. As a Supply Chain Demand & Forecast Planner based in our London Victoria Support Centre, you'll enjoy a range of benefits including a competitive salary, generous annual leave, and opportunities for professional development, all while contributing to our mission of delivering outstanding service and quality to our customers. Join us in a fast-paced environment where your passion for food and commitment to excellence can truly shine.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Demand & Forecast Planner
✨Tip Number 1
Get to know Pret! Research the company culture, values, and what makes them tick. This will help you connect during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role at Pret. Personal connections can make a big difference!
✨Tip Number 3
Prepare for those interviews! Think about how your skills align with the role of Supply Chain Demand & Forecast Planner. Be ready to share specific examples of how you've tackled similar challenges in the past.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the Pret family. Don’t miss out on this opportunity!
We think you need these skills to ace Supply Chain Demand & Forecast Planner
Some tips for your application 🫡
Be Yourself:When you're writing your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for food and customer service.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in supply chain management. Use examples that demonstrate your skills and how they align with what we’re looking for at Pret.
Keep It Clear and Concise:We appreciate clarity! Make your application easy to read by keeping it straightforward and to the point. Avoid jargon and focus on what makes you a great fit for the role.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. We can’t wait to hear from you!
How to prepare for a job interview at Pret A Manger
✨Know Your Supply Chain Inside Out
Before the interview, brush up on your knowledge of supply chain management, especially in the food service sector. Be ready to discuss how you would handle stock availability and supplier relationships, as these are key aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled supply chain issues in the past. Think about times when you resolved service level concerns or improved stock management. This will demonstrate your ability to think on your feet and make effective decisions.
✨Communicate Clearly and Effectively
Since communication is crucial for this role, practice articulating your thoughts clearly. Be prepared to explain complex supply chain concepts in simple terms, as you'll need to communicate with various stakeholders, from suppliers to shop teams.
✨Emphasise Your Passion for Food and Service
Pret values a genuine passion for food and customer service. During the interview, share your enthusiasm for the industry and how it aligns with Pret's mission. This will help you connect with the interviewers and show that you're a great cultural fit.
