At a Glance
- Tasks: Ensure stock availability and manage relationships with suppliers for seamless operations.
- Company: Join Pret, a leader in fresh food and coffee across 20+ countries.
- Benefits: Enjoy competitive salary, bonus, free meals, and 33 days annual leave.
- Other info: Flexible work environment with opportunities for growth and community involvement.
- Why this job: Be part of a passionate team making a real impact in the food industry.
- Qualifications: 5 years in supply chain management and strong communication skills required.
The predicted salary is between 37000 - 42000 € per year.
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Supply Chain Demand & Forecast Planner, you’ll deliver service excellence from Pret’s suppliers and Logistics Partner to UK shops with the aim of Zero Out of Stock Situations and enable them to proudly make every product right first time. You will maintain outstanding working relationships between our 3PL, our shops and our suppliers. This role is based at Pret’s Support Centre in London Victoria and is a six‑month fixed‑term contract. The position is hybrid, typically three days a week in the office.
Key responsibilities
- Working with Pret’s nominated distributors and suppliers in the UK to ensure full stock availability on time and in full.
- To review Supplier service level reporting and investigate areas of concern and resolve by initiating supplier meetings to discuss poor levels of service and agreeing action plans with to improve service levels.
- To monitor and make effective decisions on the clearance of non‑moving and de‑listed products and stocks.
- To monitor and make effective decisions on stock availability and shop prioritisation/allocation where necessary.
- Deliver simple and effective communication of supply issues to shops.
- Manage all new requests for non‑food items such as small equipment and uniforms and analyse all spend that falls outside the approved supplier listing.
- Management of initial stock allocations to shops where necessary.
- Lead forecasting meetings with non‑food suppliers to deliver contracted service levels from suppliers to 3PLs.
- Lead the supply chain input to packaging supplier scorecard sessions in collaboration with the Head of Packaging.
- Resolve all non‑food supply Helpdesk queries for UK shops and Support Centre teams and implement corrective actions with suppliers to prevent recurring issues.
- Management of the "Launch Tracker" process for all food launches with Best FL and work with commercial co‑ordinator to ensure all information required is captured.
- Lead the Pret Supply Chain interactions with the Irish Franchisee and Distributor- including, Monthly pricing structures, system updates, 3PL & 4PL communications and supply resolutions.
- Attend weekly food meeting and ensure the end to end supply chain is considered and managed for all food launches, including small equipment.
- Forecast volume increases and decreases and communicate these changes to suppliers within agreed lead times according to New Product Launch schedule and seasonal trends.
- Owning New Goods Ordering Information documentation, manage contributors and the briefing to shop teams.
- Supporting International teams for with UK Product data for system set up in global markets.
- To work with the Logistics team to prepare and issue the Supply and Logistics KPI reports on a weekly, monthly and annual basis.
- To be involved in ad‑hoc projects as required.
- To attend a number of Buddy Days in a designated shop.
- Weekend on call cover for issues that need to be escalated by the distributor.
Experience and Skills required
- Minimum 5 years experience QSR/Foodservice/Food retail supply chain management.
- Good knowledge of Microsoft applications.
- Influencing and negotiation skills.
- Project management skills.
- Ability to develop and produce reports.
- Experience of cross functional working.
- Initiative and ability to work without supervision.
- Ability to work under pressure and to prioritise.
- Excellent communication skills.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- £37,000 - £42,000 plus annual bonus of up to 10% bonus.
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- You’ll get 33 days of annual leave (including flexible Bank Holidays). Pro‑rated for 6 month contract.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years.
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform packed with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support our charity, The Pret Foundation.
We also offer
- Individual ways to grow - We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging - Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
Supply Chain Demand and Forecast Planner employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, fostering a vibrant work culture that champions growth, inclusion, and innovation. As a Supply Chain Demand and Forecast Planner based in our London Victoria Support Centre, you'll enjoy a hybrid working model, competitive salary, and a wealth of benefits including a Gold Card for free food and drinks, generous annual leave, and opportunities for professional development. Join us in making a meaningful impact while enjoying a supportive environment where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Supply Chain Demand and Forecast Planner
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already at Pret. A friendly chat can open doors and give you insider info that could help you stand out.
✨Tip Number 2
Prepare for the interview by knowing your stuff! Research Pret’s values and recent initiatives. Show us how your skills align with our mission to grow good things and deliver service excellence.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family. Get comfortable talking about your experience and how it relates to the role of Supply Chain Demand & Forecast Planner.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged with our brand.
We think you need these skills to ace Supply Chain Demand and Forecast Planner
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your passion for food and customer service shine through. We want to see how you connect with our mission at Pret and how you can contribute to our vibrant culture.
Tailor Your CV:Make sure your CV is tailored to the Supply Chain Demand and Forecast Planner role. Highlight relevant experience in supply chain management and any skills that match what we're looking for. This helps us see why you're a great fit!
Be Clear and Concise:Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. We appreciate straightforward communication, especially when it comes to supply issues!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pret A Manger
✨Know Your Supply Chain Basics
Before the interview, brush up on your knowledge of supply chain management, especially in the food service sector. Be ready to discuss how you would handle stock availability and supplier relationships, as these are key aspects of the role.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled supply chain issues in the past. Think about times when you had to resolve service level concerns or manage stock allocations effectively. This will demonstrate your ability to think on your feet and make decisions under pressure.
✨Communicate Clearly and Effectively
Since communication is vital for this role, practice articulating your thoughts clearly. Be prepared to explain complex supply chain concepts in simple terms, as you'll need to communicate with various stakeholders, from suppliers to shop teams.
✨Emphasise Your Passion for Food and Service
Pret values a genuine passion for food and customer service. Share your enthusiasm for the industry and how it aligns with Pret's mission. This will help you connect with the interviewers and show that you're a great cultural fit for the team.
