At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards.
- Company: Join Pret, a fast-growing company with over 750 shops worldwide.
- Benefits: Earn £15.10 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for professional growth and a diverse, inclusive workplace.
- Why this job: Make a real impact while growing your skills in a supportive environment.
- Qualifications: Passion for customer service and team leadership experience.
The predicted salary is between 31500 - 42000 £ per year.
Part Time 24 hours per week. We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
This role is located in 2-3 Pride Hill, Shrewsbury SY1 1DB GBR.
What we’re looking for:
- Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams.
- These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy.
- A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you:
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer:
- Hourly rate is £15.10 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3-5am.
- 28 days annual leave (pro-rata if you're part-time).
- Pension scheme.
- Life Assurance at 3x annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you're working.
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for amazing standards.
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours, means you have the time to do what’s important to you.
- Comfy free shoes to wear on shift.
Individual ways to grow:
- We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us.
- Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging:
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety:
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose:
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey:
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader -Shrewsbury employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where passionate individuals can thrive. Located in the heart of Shrewsbury, our Front of House Leaders play a crucial role in fostering a supportive environment that prioritises personal growth and community impact. With competitive benefits, flexible working hours, and a commitment to diversity and inclusion, Pret is the perfect place for those looking to make a meaningful difference while developing their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader -Shrewsbury
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will give you a feel for the vibe and help you connect with the team during your chat.
✨Tip Number 2
Show off your people skills! As a Front of House Leader, you'll be all about inspiring your team and keeping customers happy. Share examples of how you've done this in the past during your interview.
✨Tip Number 3
Be ready to roll up your sleeves! Pret loves hands-on leaders. Prepare to discuss how you can jump in during busy times and keep spirits high while maintaining those amazing standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are genuinely excited about joining the Pret family.
We think you need these skills to ace Front of House Leader -Shrewsbury
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention any relevant experience in leading teams or providing exceptional service!
Show Your Enthusiasm:Express your excitement about joining Pret and contributing to our mission. A little enthusiasm goes a long way in making your application stand out!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently, plus you’ll find all the info you need about the role there!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, and Doing The Right Thing. Think about how you can demonstrate these values through your past experiences and how they align with your personal work ethic.
✨Showcase Your People Skills
As a Front of House Leader, being a people person is crucial. Prepare examples of how you've successfully led a team or provided exceptional customer service in the past. Highlight any specific instances where you spread joy or made someone's day better, as this aligns perfectly with Pret's mission.
✨Be Ready for Practical Scenarios
Expect to engage in practical scenarios during your shop-based interview. Brush up on your coffee-making skills and be prepared to discuss how you would handle busy periods or difficult customer interactions. Showing that you're hands-on and ready to roll up your sleeves will impress the interviewers.
✨Ask Thoughtful Questions
At the end of your interview, don’t forget to ask questions! Inquire about team dynamics, growth opportunities, or how Pret supports its employees' development. This shows your genuine interest in the role and helps you assess if Pret is the right fit for you.
