At a Glance
- Tasks: Lead operations, drive team happiness, and ensure amazing customer service.
- Company: Join Pret, a fast-growing company passionate about fresh food and great ideas.
- Benefits: Competitive salary, free food, generous leave, and health cover.
- Other info: Dynamic environment with opportunities for career growth and professional development.
- Why this job: Make a real impact in hospitality while developing your leadership skills.
- Qualifications: Experience in operations management and strong people leadership skills.
The predicted salary is between 71175 - 74675 £ per year.
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
What We’re Looking For
- Drive Succession: support recruitment and successful onboarding within your area, build robust family trees in your area, drive team happiness by role‑modeling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work‑life balance.
- Drive Your Business: coach and support managers to ensure their teams consistently deliver amazing customer service and delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analyse and review your Area’s results proactively reacting to any challenges or obstacles, and have full P&L accountability.
- Drive and Embed Change: be the ambassador for change, effectively communicate with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and keep your team well‑informed of any business changes or initiatives.
About You
As a Senior Operations Manager, you will play a critical role in driving operational excellence across the region and supporting the wider Senior Leadership Team. The role reports into the Head of Operations and is full time (42 hours per week). In addition to the core Operations Manager responsibilities, the Senior Operations Manager role includes the following additional responsibilities:
- Strategic Leadership: Develop and deliver regional strategy objectives aligned to overall company goals.
- People Leadership: Manage and support complex people and HR matters while role‑modeling Pret behaviours.
- Results & Standards: Act as a role model for high standards and drive strong regional results.
- Growing the Business: Work closely with internal and external partners to improve operational performance.
- Mentorship & Development: Mentor and support NTP and newly promoted Operations Managers, ensuring successful transition and development.
- Stepping Up: Deputise in the Head of Operations’ absence, supporting the Region and SLT.
- Collaboration: Build strong relationships across regions and with the Support Centre.
- Continuous Improvement: Challenge the status quo, always focusing on solutions and excellence.
We Offer
- £71,175 – £74,675 and up to 30% bonus
- Gold Card – free food and drinks at the office, up to 5 Barista‑made drinks a day, 50% off other items.
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost.
- 4% of your pension contribution matched by Pret, rising to 5% after 5 years.
- Life assurance at 3× annual salary.
- Loyalty award for 5, 10, 15, 20 years’ service.
- Flexible Benefits Platform with lifestyle discounts.
- Season ticket loans.
- Healthcare cash plan.
- Financial wellbeing provisions.
- Free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support The Pret Foundation.
Career Development & Diversity
We offer lots of opportunities for learning, including fully funded professional qualifications, leadership development and mentoring. Everyone is welcome at Pret; we want you to feel confident and valued for who you are and truly belong. Our work is fast‑paced with lots of variety, building a diverse skill set and learning a lot!
The Interview Journey
Every interview process at Pret begins with the same two stages. First, a relaxed 30‑minute conversation with our recruitment team to get to know you and your experience, followed by a one‑hour, in‑person interview with the hiring manager at our Head Office in London Victoria. Depending on the role and function, there may be additional stages, including time spent in one of our shops, completing a task, or meeting a senior leader.
Application Deadline
The deadline to apply for this role is 19.07.2026.
