At a Glance
- Tasks: Lead operations, drive excellence, and support team wellbeing in a dynamic environment.
- Company: Join Pret, a global leader in fresh food and coffee with a vibrant culture.
- Benefits: Competitive salary, bonus potential, free food, generous leave, and private medical cover.
- Other info: Opportunities for professional growth and a commitment to diversity and belonging.
- Why this job: Make a real impact while shaping the future of Pret and enhancing customer experiences.
- Qualifications: Experience in operations management and strong leadership skills required.
Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams shape the future of Pret.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day. As a Senior Operations Manager, you’ll be responsible for driving operational excellence across the region, supporting the wider Senior Leadership Team and ensuring the smooth daily operation of our sites.
Key Responsibilities
- Drive Succession: support recruitment, onboarding and build robust succession plans; model Pret values, embrace Thoughtful Leadership principles and promote team wellbeing.
- Drive Your Business: coach managers to deliver outstanding customer service and food quality; manage P&L, forecasting, rota, ordering and production; analyse results and respond proactively to challenges.
- Drive and Embed Change: act as an ambassador for change, communicate new standards and initiatives, give constructive feedback and keep the team informed of business changes.
Additional Responsibilities
- Strategic Leadership – develop and deliver regional strategy aligned to company goals.
- People Leadership – manage complex people and HR matters, role‑model Pret behaviours.
- Results & Standards – act as a role model for high standards and drive strong regional results.
- Growing the Business – work closely with internal and external partners to improve performance.
- Mentorship & Development – mentor and support NTP and newly promoted Operations Managers.
- Stepping Up – deputise in the Head of Operations’ absence, supporting the Region and SLT.
- Collaboration – build strong relationships across regions and with the Support Centre.
- Continuous Improvement – challenge the status quo, focusing on solutions and excellence.
About the Role
Full‑time (42 hours per week).
Reports to the Head of Operations.
Pay & Benefits
- £71,175 - £74,675 base salary and up to 30% bonus.
- Gold Card – free food and drinks at the office and up to 50% off external purchases.
- 33 days of annual leave (increasing to 38 days with longer tenure).
- Free private medical cover, with optional family or partner add‑on.
- 4% pension contribution matched by Pret (increases to 5% after 5 years).
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, and 20 years of service.
- Flexible Benefits Platform with lifestyle discounts.
- Season ticket loans, healthcare cash plan, financial wellbeing provisions, and free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support The Pret Foundation.
Other Opportunities for Growth
Fully funded professional qualifications, leadership development and mentoring programmes.
Diversity and Belonging
Everyone is welcome at Pret – we value who you are and strive for true belonging.
Values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
