At a Glance
- Tasks: Lead a passionate team to deliver exceptional customer service and delicious food.
- Company: Join Pret, a company dedicated to growth and positive impact.
- Benefits: Competitive salary, up to 30% bonus, free food and drinks, and 38 days holiday.
- Other info: Flexible working, professional development opportunities, and a supportive team culture.
- Why this job: Be a change ambassador and make a real difference in your community.
- Qualifications: Strong leadership skills and a passion for customer service.
The predicted salary is between 36000 - 60000 £ per year.
At Pret, we believe in growing good things. Growth is at the heart of everything we do. From the freshly hand-made food we create every day to supporting our teams, we help our people grow in confidence, skills and pursue their unique paths.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As an Operations Manager you’ll:
- Drive Succession: support recruitment and successful onboarding within your area, build robust family trees in your area, drive team happiness by role modelling Pret’s values and behaviours, embrace the Thoughtful Leadership principles (be kind, be honest and be generous), ensure you have the right people in the right place and support your team’s wellbeing by promoting and nurturing a healthy work-life balance.
- Drive your business: coach and support managers to ensure their teams consistently deliver amazing customer service, ensure your teams consistently deliver delicious food and drink by putting the customer’s needs first and never compromising on quality or safety standards, drive sales and profit through forecasting, rota management, ordering and production, continuously analysing and reviewing your Group’s results proactively reacting to any challenges or obstacles and to have full P&L accountability.
- Drive and embed change: you will be the ambassador for change, effectively communicating with your team, actively follow up with the team on any new standard or initiative to ensure successful implementation, listen and give constructive feedback and ensure your team is well informed of any business changes or initiatives.
This role is a senior member of our shop teams and will have a number of General Managers reporting into them. The Operations Manager role reports into the Head of Operations. The role is full time (42 hours per week) and will be based in London.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
Pret behaviours:
- Clear Communication
- Team Working
- Passion
- Open to Change
- One Pret
- Realising Potential
- Great Execution
- Business Sense
- Thoughtful Leadership
We offer
- Competitive salary and up to 30% bonus
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista-made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
A few more perks
- Up to 38 days of holiday including (flexi) Bank Holidays
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret
- Life assurance at 3x annual salary & virtual GP
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexi-time and hybrid working (3 days in the office, two days at home)
- Lifestyle savings
- Season ticket loan
- Healthcare cash plan
- Opportunities to support our charity, The Pret Foundation
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications, leadership development and mentoring.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety – Our work is fast-paced with lots of variety, you’ll build a diverse skill set and learn a lot!
At Pret, we’re proud to make a positive impact through The Pret Foundation. From tackling homelessness to reducing food waste, you’ll be part of meaningful change in your community and beyond.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
Deadline to apply for this role: 15th of February 2026. We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Operations Manager - London employer: Pret A Manger
Pret A Manger is an exceptional employer, offering a vibrant work culture in the heart of the City of Westminster. With competitive pay, flexible hours, and a strong emphasis on employee growth and development, we empower our Kitchen Leaders to inspire their teams while maintaining high standards of food quality and safety. Join us for a rewarding career where your contributions are valued and celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Manager - London
✨Tip Number 1
Network like a pro! Reach out to current or former employees at Pret on LinkedIn. Ask them about their experiences and any tips they might have for landing the Operations Manager role. Personal connections can give you insights that a job description just can't.
✨Tip Number 2
Prepare for the interview by practising your responses to common questions. Think about how you can showcase your passion for customer service and your ability to drive team happiness. Use real examples from your past experiences to illustrate your points.
✨Tip Number 3
Show off your leadership style! During interviews, be ready to discuss how you embody Pret’s values of kindness, honesty, and generosity. Share stories that highlight your thoughtful leadership and how you've successfully managed teams in the past.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of the Pret family. Good luck!
We think you need these skills to ace Operations Manager - London
Some tips for your application 🫡
Be Authentic:When you're filling out your application, let your true self shine through! We want to see your genuine passion for customer service and how you embody our values of kindness, honesty, and generosity.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience and skills that align with the Operations Manager role. Show us how you've driven change and supported teams in previous positions!
Showcase Your Leadership Style:As an Operations Manager, you'll be leading a team. Use your application to demonstrate your leadership style and how you promote team happiness and wellbeing. Share examples of how you've coached others to success!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pret!
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, dive deep into Pret's values and behaviours. Understand their commitment to customer service and how they embrace Thoughtful Leadership principles. This will help you align your answers with what they truly value.
✨Showcase Your Passion
Be ready to share specific examples of how you've driven team happiness and supported others in their growth. Highlight moments where you modelled kindness, honesty, and generosity, as these traits are at the heart of Pret's culture.
✨Prepare for Change
Think about times when you've successfully implemented change in a team or organisation. Be prepared to discuss how you communicated these changes and followed up to ensure everyone was on board, showcasing your ability to be an ambassador for change.
✨Engage with Questions
At the end of the interview, don’t shy away from asking questions. Inquire about their approach to team wellbeing or how they measure success in customer service. This shows your genuine interest in the role and helps you assess if it's the right fit for you.
