At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards in a fast-paced environment.
- Company: Join Pret, a dynamic food and coffee company with over 750 shops worldwide.
- Benefits: Earn £14.81 per hour, enjoy free food, flexible hours, and great perks like 50% off when not working.
- Other info: Diverse and inclusive workplace with opportunities for professional growth and community impact.
- Why this job: Be part of a passionate team making a real difference while growing your skills and career.
- Qualifications: Leadership experience and a passion for customer service are essential.
The predicted salary is between 25000 - 35000 £ per year.
Full time - 35 hours per week
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we’re looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £14.81 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you’re part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you’re working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years’ service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours, means you have the time to do what’s important to you
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose
We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages: Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Milton Keynes, Eagle Walk employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, offering a vibrant work culture where every team member is valued and encouraged to grow. Located in the heart of London, our Bankside shop provides a dynamic environment with opportunities for personal development, including fully funded professional qualifications and flexible working hours. With a commitment to community and sustainability, along with generous benefits like free food and drink, we ensure that our team members not only thrive professionally but also feel a sense of belonging and purpose.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Milton Keynes, Eagle Walk
✨Tip Number 1
Get to know the company culture! Before your interview, spend some time in a Pret shop if you can. This will help you understand the vibe and values, so you can show how you fit right in.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be all about connecting with customers and your team. Think of examples where you've made someone's day or led a team successfully.
✨Tip Number 3
Be ready to roll up your sleeves! Show that you're not afraid to get stuck in, whether it's making coffee or diving into the numbers. Highlight your hands-on experience during the interview.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're keen on joining the Pret family. We can't wait to see your application!
We think you need these skills to ace Front of House Leader - Milton Keynes, Eagle Walk
Some tips for your application 🫡
Be Yourself:When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Front of House Leader role. Mention specific examples that demonstrate your leadership and people skills.
Show Your Passion:Express your enthusiasm for working at Pret and how you can contribute to our mission of spreading joy and exceptional service. A little excitement goes a long way!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this fantastic opportunity!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret Values
Before your interview, take some time to familiarise yourself with Pret's core values: Happy Teams, Happy Customers, Amazing Standards, and more. Think about how your personal experiences align with these values and be ready to share specific examples that demonstrate your commitment to them.
✨Showcase Your People Skills
As a Front of House Leader, being a people person is crucial. Prepare to discuss your previous experiences in leading teams or providing exceptional customer service. Use anecdotes that highlight your ability to inspire and motivate others, as well as how you handle busy situations with grace.
✨Be Ready for Practical Scenarios
Expect to engage in role-play or practical scenarios during the shop-based interview. Brush up on your coffee-making skills and be prepared to demonstrate how you would handle various situations, like managing a busy shift or resolving a customer complaint. This will show your hands-on approach and readiness to jump in when needed.
✨Bring Your Passion for Growth
Pret values growth and development, so come prepared to discuss your career aspirations and how you see yourself growing within the company. Share any relevant training or qualifications you've pursued and express your enthusiasm for learning new skills, whether through apprenticeships or internal opportunities.
