At a Glance
- Tasks: Lead and inspire your team while delivering exceptional customer service at Manchester Airport.
- Company: Join Pret, a vibrant company that values kindness and community.
- Benefits: Earn £15.80 per hour, enjoy free food, and flexible hours.
- Other info: Opportunities for growth with funded qualifications and a supportive, diverse environment.
- Why this job: Make a real impact by spreading joy and creating memorable experiences for customers.
- Qualifications: Bring your authentic self and passion for customer service to the role.
The predicted salary is between 32904 - 32904 £ per year.
This role is located in Manchester Airport, Terminal 3, Manchester M90 3NZ GBR.
Responsibilities
- Leaders, inspirers, and drivers of their teams, Front of House Leaders are in‑shop champions who coach and mentor staff, protect Pret’s standards and spirit, keep the team and customers happy, and step up during busy periods—whether by operating the coffee machine or managing figures and spreadsheets.
- They are people‑people with a passion for growth.
Qualifications
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (e.g., giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience needed: you lead with purpose—driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
Benefits
- Hourly rate £15.80 (inclusive of mystery shopper bonus).
- After initial training, earn an extra £5 per hour for any shift started between 3‑5am.
- 28 days annual leave (pro‑rata if you’re part‑time).
- Pension scheme.
- Life Assurance at 3× annual salary & virtual GP.
- Healthcare cash plan.
- Free food and drink while you’re working.
- Club Pret Membership (50 % off food & up to 5 free Barista‑made drinks a day).
- Loyalty award after 5, 10, 15, 20 years’ service.
- Regular rewards and recognition for standards.
- Marketplace discounts on shopping, travel, fitness, dining, tech and more.
- Flexible working hours.
- Comfortable free shoes to wear on shift.
Additional Opportunities
- Individual ways to grow: fully funded professional qualifications, apprenticeships (Level 3), and internal transfer opportunities.
- Diversity and belonging: everyone is welcome and valued.
- Pace and variety: fast‑paced work with diverse skill‑set development.
- Community and purpose: support The Pret Foundation initiatives.
Values
- Happy Teams
- Happy Customers
- Amazing Standards
- Every day
- Never Standing Still
- Doing The Right Thing
EEO Statement
Everyone is welcome at Pret. We encourage applications from under‑represented groups—including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need adjustments or support during the recruitment process – your experience matters to us.
Interview Process
Initial phone screening followed by a 60‑minute shop‑based interview with the General Manager and the team. Please let us know if you need any adjustments or support during the recruitment process – your experience matters to us.
Front of House Leader - Manchester Airport T3 Airside employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer, especially for our Front of House Leaders at Manchester Airport. With a strong focus on employee growth through fully funded qualifications and a vibrant work culture that values kindness and authenticity, we ensure our team members feel valued and supported. Enjoy competitive benefits, including free food while on shift, flexible hours, and a commitment to diversity and inclusion, making Pret a rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Front of House Leader - Manchester Airport T3 Airside
✨Tip Number 1
Get to know the company culture! Before your interview, check out Pret's values and mission. This way, you can show how your own passion for exceptional customer service aligns with their spirit. It’s all about being genuine and showing that you’re a perfect fit!
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of the mirror. Focus on how you can demonstrate your leadership skills and your ability to keep customers happy. Remember, they want to see your energy and enthusiasm!
✨Tip Number 3
Be ready to share your stories! Think of specific examples where you've led a team or gone above and beyond for customers. These anecdotes will help you stand out and show that you embody the values of kindness and generosity that Pret cherishes.
✨Tip Number 4
Don’t forget to ask questions! At the end of your interview, have a couple of thoughtful questions prepared. This shows your interest in the role and helps you figure out if Pret is the right place for you. Plus, it’s a great way to connect with your interviewers!
We think you need these skills to ace Front of House Leader - Manchester Airport T3 Airside
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your true self shine through! We want to see your genuine warmth and passion for customer service. Don’t be afraid to share your unique experiences that make you a great fit for the Front of House Leader role.
Show Your Passion:Make sure to highlight your love for exceptional customer service in your application. We’re looking for people who can spread joy every day, so share any past experiences where you’ve gone above and beyond for customers!
Tailor Your Application:Take a moment to read through the job description and align your skills and experiences with what we’re looking for. Mention how you can drive team performance and maintain high standards, as these are key aspects of the role.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our amazing benefits!
How to prepare for a job interview at Pret A Manger
✨Show Your Passion for Customer Service
Make sure to express your genuine enthusiasm for exceptional customer service during the interview. Share specific examples of how you've gone above and beyond for customers in the past, as this aligns perfectly with what the company values.
✨Demonstrate Leadership Skills
As a Front of House Leader, you'll need to inspire and mentor your team. Prepare to discuss your leadership style and provide examples of how you've successfully led a team in a busy environment. Highlight any experiences where you’ve motivated others or improved team performance.
✨Emphasise Kindness and Authenticity
The company values kindness and authenticity, so be yourself! Share stories that showcase your warm personality and how you’ve made a positive impact on both customers and colleagues. This will help you stand out as a fitting candidate for their culture.
✨Prepare for Practical Scenarios
Since the interview includes a shop-based component, think about practical scenarios you might face on the job. Be ready to demonstrate how you would handle busy periods, manage figures, or even operate the coffee machine. Showing that you can think on your feet will impress the interviewers.
