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For Companies At a Glance
- Tasks: Lead a vibrant team, ensuring exceptional customer service and high standards at Manchester Airport.
- Company: Join Pret, a fast-growing company known for delicious food and organic coffee.
- Benefits: Earn £15.26 per hour, enjoy free food, flexible hours, and 28 days annual leave.
- Why this job: Be part of a passionate team making a real difference in customers' lives every day.
- Qualifications: Leadership skills and a passion for customer service are essential.
- Other info: Opportunities for growth, diversity, and community impact await you at Pret.
The predicted salary is between 30000 - 42000 £ per year.
Full time Pret here! We're proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you're making our customers' days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we're doing the right thing and growing fast - it's an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding - 80%+ of our Managers and 20% of our Support Centre teams (including our CEO, Pano) started on the shop floor.
What we're looking for
Leaders, inspirers, and drivers of their teams, our Front of House Leaders are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret - keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it's what makes them, them - whether it's rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience needed:
You lead with purpose-driving team performance, protecting profit, and keeping customers happy through high standards and great energy.
We offer
- Hourly rate is £15.26 (inclusive of mystery shopper bonus)
- After initial training, earn an extra £5 per hour for any shift started between 3-5am
- 28 days annual leave (pro-rata if you're part-time)
- Pension scheme
- Life Assurance at 3x annual salary & virtual GP
- Healthcare cash plan
- Free food and drink while you're working
- Club Pret Membership (giving you 50% off food and to 5 free Barista-made drinks a day)
- Loyalty award after 5, 10, 15, 20 years' service
- Regular rewards and recognition for amazing standards
- Access marketplace discounts on shopping, travel, fitness, dining, tech and more
- Flexible working hours
- Comfy free shoes to wear on shift
Individual ways to grow
We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you're good to grow with us. Including fully funded professional qualifications - apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging
Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety
Our work is fast paced with lots of variety, you'll build a diverse skill set and learn a lot!
Community and purpose
We're proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. Initial phone screening and 60-minute shop-based interview with the General Manager and the team.
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process - your experience matters to us. We'd love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front of House Leader - Manchester Airport Airside employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front of House Leader - Manchester Airport Airside
✨Tip Number 1
Get to know the company culture before your interview. Pret is all about passion and kindness, so show that you share these values. Research their mission and think of examples from your past where you've embodied these traits.
✨Tip Number 2
Practice your people skills! As a Front of House Leader, you'll be leading a team and interacting with customers. Role-play common scenarios with friends or family to boost your confidence and showcase your ability to handle busy situations.
✨Tip Number 3
Prepare for the shop-based interview by familiarising yourself with Pret's menu and operations. Knowing the ins and outs will help you impress the General Manager and show that you're ready to roll up your sleeves and dive in.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the Pret family and ready to grow with us.
We think you need these skills to ace Front of House Leader - Manchester Airport Airside
Some tips for your application 🫡
Be Yourself: When filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your leadership skills and experience. Show us how you've inspired and motivated teams in the past – we love a good story!
Keep It Clear and Concise: While we want to know all about you, keep your application straightforward. Use clear language and bullet points where possible to make it easy for us to read and understand your experience.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way to ensure your application gets to us directly, and we can’t wait to see what you bring to the table.
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, like 'Happy Teams Happy Customers' and how they contribute to the community. This will show your genuine interest and help you connect with the interviewers.
✨Showcase Your Leadership Skills
As a Front of House Leader, you'll need to inspire and drive your team. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved customer service. Be ready to discuss how you can bring that energy to Pret.
✨Emphasise Customer Service Passion
Pret is all about exceptional customer service. Think of specific instances where you've gone above and beyond for customers. Share these stories during your interview to highlight your commitment to creating joyful experiences.
✨Be Authentic and Kind
Pret values authenticity and kindness. During your interview, let your true self shine through. Share your passion for helping others and how you plan to spread joy in the workplace. A warm personality can make a lasting impression!
