At a Glance
- Tasks: Lead and motivate teams to deliver exceptional customer service and high-quality food.
- Company: Join Pret, a vibrant company with over 750 shops worldwide.
- Benefits: Competitive salary, bonuses, generous leave, and free medical cover.
- Other info: Diverse and inclusive culture with opportunities for professional development.
- Why this job: Grow your career in a fast-paced environment while making a positive impact.
- Qualifications: Experience in retail or hospitality with strong leadership skills.
The predicted salary is between 34654 - 34654 £ per year.
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What We’re Looking For
As an Assistant Manager, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front-of-house and back-of-house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leadership qualities: We love leaders, inspirers, and drivers of their teams. Our Managers are in‑shop champions, coaching and mentoring their teams. These wonderful people protect the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them – whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About You
Be kind, honest and generous: bring genuine warmth and your authentic self to work every day. Bring your passion: share our passion for exceptional customer service. Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer
- Salary from £34,654
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Comfy free shoes to wear on shift
Individual ways to grow: We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
Diversity and belonging: Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
Pace and variety: Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
Community and purpose: We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values:
- Happy Teams
- Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey: Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min). Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Front-of-House Assistant Manager - Lead & Grow Teams in Luton employer: Pret A Manger
At Pret, we pride ourselves on being an exceptional employer that fosters a vibrant and inclusive work culture. With a strong emphasis on personal growth, over 80% of our managers have risen through the ranks from shop floor roles, showcasing our commitment to developing talent. Located in a fast-paced environment, we offer competitive benefits, including generous annual leave, private medical cover, and opportunities for professional qualifications, all while making a positive impact through community initiatives.
StudySmarter Expert Advice🤫
We think this is how you could land Front-of-House Assistant Manager - Lead & Grow Teams in Luton
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show us you’re not just another candidate – you’re someone who genuinely gets our vibe and is excited to be part of the team.
✨Tip Number 2
Practice your people skills! As a Front-of-House Assistant Manager, you’ll be leading a team and interacting with customers daily. Think about examples from your past where you’ve motivated a team or turned a customer’s day around – we want to hear those stories!
✨Tip Number 3
Be ready to roll up your sleeves! We love hands-on leaders who aren’t afraid to jump in when things get busy. During your shop experience, show us you can multitask and keep the energy high while maintaining our amazing standards.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our Pret family. Let’s grow together!
We think you need these skills to ace Front-of-House Assistant Manager - Lead & Grow Teams in Luton
Some tips for your application 🫡
Be Yourself:When you're filling out your application, let your personality shine through! We want to see the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application:Make sure to customise your application to highlight your relevant experience in retail or hospitality. Show us how your skills align with the Assistant Manager role and how you can contribute to our vibrant Pret community.
Showcase Leadership Skills:We’re looking for leaders who inspire their teams. Use your application to share examples of how you've motivated others and created a positive work environment in your previous roles.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity at Pret.
How to prepare for a job interview at Pret A Manger
✨Know Your Stuff
Before the interview, make sure you’re familiar with Pret’s values and mission. Understand what makes their customer service exceptional and be ready to share how your experience aligns with their goals. This shows genuine interest and preparation.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll need to lead and inspire a team. Prepare examples of how you've successfully motivated others in previous roles. Think about specific situations where you’ve resolved conflicts or improved team performance.
✨Be Ready for Real Scenarios
During the shop experience stage, expect to face real-life scenarios. Practice handling customer complaints or managing busy periods. Demonstrating your problem-solving skills in action will impress the interviewers and show you can thrive in a fast-paced environment.
✨Bring Your Authentic Self
Pret values kindness and authenticity. Be yourself during the interview and let your passion for customer service shine through. Share personal stories that reflect your warmth and commitment to creating positive experiences for both customers and team members.
