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For Companies At a Glance
- Tasks: Support daily operations and lead a passionate team to deliver exceptional customer service.
- Company: Join Pret, a vibrant company known for delicious food and organic coffee.
- Benefits: Competitive salary, bonus, 33 days leave, and free medical cover.
- Why this job: Grow your career in a fast-paced environment with real opportunities for development.
- Qualifications: Experience in retail or hospitality and a passion for leading teams.
- Other info: Diversity and inclusion are at our core; everyone is welcome at Pret.
The predicted salary is between 29000 - 33000 £ per year.
Overview
We’re proud makers of delicious food, organic coffee and big ideas across 750+ shops in 20+ countries. Whether you’re making our customers’ days with the perfect latte or leading your team to success, roles in Pret shops come with huge opportunities for growth. Together, we’re doing the right thing and growing fast – it’s an exciting team to hop on board!
Growing Good Things
Pret is where passionate, hardworking, wonderful people (like you!) find the confidence and skills they need to grow and choose their unique paths. And the proof is in the pudding – 80%+ of our Managers and 20% of our Support Centre teams started on the shop floor.
What We’re Looking For
As an Assistant Manager at Pret a Manger, you’ll support the General Manager in overseeing daily store operations to ensure everything runs smoothly. You’ll help lead and motivate the team to deliver outstanding customer service and consistently high-quality food, while fostering a positive and inclusive work environment built on teamwork and camaraderie. By leading from the front, you’ll ensure exceptional customer experiences and resolve any issues promptly. You’ll assist in training and developing team members, helping them grow professionally within Pret. Working closely with both front-of-house and back-of-house teams, you’ll contribute to efficient service, uphold health and safety standards, and support stock control through stock ordering, stock takes, and waste reduction.
Leaders, inspirers, and drivers of their teams, our Managers are our in-shop champions, coaching and mentoring their teams. These wonderful people are the protectors of the things that make Pret, Pret – keeping standards and spirits high, and our teams and customers happy. When the shop gets busy, so do they; it’s what makes them, them - whether it’s rolling their sleeves up on the coffee machine (with training, of course) or immersed in the figures and spreadsheets. A people person without a doubt, with a passion for helping their shop, and the people in it grow.
About You
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for exceptional customer service.
- Spread joy every day: small acts of kindness (like giving away a free coffee on the house) are a big part of what makes the Pret experience special.
- Experience: You’ve got experience in retail or hospitality, and you know how to lead a team, drive profit, and deliver great customer experiences—all while keeping energy and standards high.
We offer
- £33,645 - £37,955
- 15% quarterly bonus
- 33 days of annual leave (including flexible Bank Holidays), increasing to 38 days the longer you’re with us.
- Free private medical cover, with the option to add family or partner at an additional cost
- 4% of your pension contribution matched by Pret, rises to 5% after 5 years
- Life assurance at 3x annual salary
- Loyalty award for 5, 10, 15, 20 years’ service
- Flexible Benefits Platform packed with lifestyle discounts
- Season ticket loans
- Healthcare cash plan
- Financial wellbeing provisions
- Free mortgage services
- Sabbatical after 3 years
- Opportunities to support our charity, The Pret Foundation
- Comfy free shoes to wear on shift
We also offer
- Individual ways to grow – We offer lots of opportunities for learning, whether you join us for a short stint or the long game, you’re good to grow with us. Including fully funded professional qualifications – apprenticeships Level 3 and internal transfer opportunities to explore.
- Diversity and belonging – Everyone is welcome at Pret, we want you to feel confident and valued for who you are and to truly belong.
- Pace and variety - Our work is fast paced with lots of variety, you’ll build a diverse skill set and learn a lot!
- Community and purpose - We’re proud to make a difference through The Pret Foundation, from tackling homelessness to reducing food waste and creating positive change for people and communities.
Our values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
The interview journey
Every interview process at Pret begins with the same two stages. First stage virtual interview on Teams (60min); Second stage shop experience in person (60min)
Everyone is welcome at Pret. We encourage applications from underrepresented groups, including women, people with disabilities, neurodiversity, ethnic minorities, and the LGBTQ+ community. Please let our recruitment team know if you need any adjustments or support during the recruitment process – your experience matters to us.
We’d love to get to know you, not a robot, so please do not rely on AI to complete your application.
Assistant Manager (Front of House)- Luton Airport employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Manager (Front of House)- Luton Airport
✨Tip Number 1
Get to know Pret! Familiarise yourself with our values and what makes us tick. When you walk into that interview, show your passion for our mission and how you can contribute to our happy teams and happy customers.
✨Tip Number 2
Practice makes perfect! Before your virtual interview, run through common questions and think about how your experience aligns with the role. We want to hear about your leadership style and how you’ve motivated teams in the past.
✨Tip Number 3
Be yourself! We’re looking for genuine warmth and authenticity. Share your personal stories and experiences that highlight your customer service skills and how you spread joy in your previous roles.
✨Tip Number 4
Don’t forget to ask questions! Show us you’re engaged and interested in the role by asking about team dynamics, growth opportunities, and how we uphold our amazing standards every day. It’s a two-way street!
We think you need these skills to ace Assistant Manager (Front of House)- Luton Airport
Some tips for your application 🫡
Be Yourself: When you're filling out your application, let your personality shine through! We want to get to know the real you, so don’t be afraid to show your passion for customer service and teamwork.
Tailor Your Application: Make sure to customise your application to highlight your relevant experience in retail or hospitality. Mention specific examples of how you've led a team or delivered exceptional customer experiences – we love hearing those stories!
Show Your Enthusiasm: Express your excitement about joining Pret! Whether it’s our commitment to quality food or our community initiatives, let us know what draws you to our brand and how you can contribute to our mission.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and helps us get to know you better from the start!
How to prepare for a job interview at Pret A Manger
✨Know Your Pret
Before your interview, dive into what makes Pret special. Familiarise yourself with their values, menu, and commitment to sustainability. This will not only show your enthusiasm but also help you connect your experiences to their mission.
✨Showcase Your Leadership Skills
As an Assistant Manager, you'll be leading a team. Prepare examples of how you've motivated others in previous roles. Think about times when you resolved conflicts or improved team performance – these stories will highlight your leadership style.
✨Emphasise Customer Service
Pret prides itself on exceptional customer service. Be ready to discuss your approach to creating positive customer experiences. Share specific instances where you went above and beyond for a customer, as this aligns perfectly with Pret's ethos.
✨Prepare for the Shop Experience
The second stage of the interview involves a shop experience. Be ready to demonstrate your ability to work under pressure and interact with customers. Practise common scenarios you might face, like handling a busy shift or resolving a customer complaint.
