Supply Chain Demand and Forecast Planner in London

We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.

Growth is at the heart of everything we do. From the freshly hand‑made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.

We’re looking for passionate team players to bring joy to our customers every day. As a Supply Chain Demand & Forecast Planner, you’ll deliver service excellence from Pret’s suppliers and Logistics Partner to UK shops with the aim of Zero Out of Stock Situations and enable them to proudly make every product right first time. You will maintain outstanding working relationships between our 3PL, our shops and our suppliers. This role is based at Pret’s Support Centre in London Victoria and is a six‑month fixed‑term contract. The position is hybrid, typically three days a week in the office.

• Working with Pret’s nominated distributors and suppliers in the UK to ensure full stock availability on time and in full.
• To review Supplier service level reporting and investigate areas of concern and resolve by initiating supplier meetings to discuss poor levels of service and agreeing action plans with to improve service levels.
• To monitor and make effective decisions on the clearance of non‑moving and de‑listed products and stocks.
• To monitor and make effective decisions on stock availability and shop prioritisation/allocation where necessary.
• Deliver simple and effective communication of supply issues to shops.
• Manage all new requests for non‑food items such as small equipment and uniforms and analyse all spend that falls outside the approved supplier listing.
• Management of initial stock allocations to shops where necessary.
• Lead forecasting meetings with non‑food suppliers to deliver contracted service levels from suppliers to 3PLs.
• Lead the supply chain input to packaging supplier scorecard sessions in collaboration with the Head of Packaging.
• Resolve all non‑food supply Helpdesk queries for UK shops and Support Centre teams and implement corrective actions with suppliers to prevent recurring issues.
• Management of the 'Launch Tracker' process for all food launches with Best FL and work with commercial co‑ordinator to ensure all information required is captured.
• Lead the Pret Supply Chain interactions with the Irish Franchisee and Distributor- including, Monthly pricing structures, system updates, 3PL & 4PL communications and supply resolutions.
• Attend weekly food meeting and ensure the end to end supply chain is considered and managed for all food launches, including small equipment.
• Forecast volume increases and decreases and communicate these changes to suppliers within agreed lead times according to New Product Launch schedule and seasonal trends.
• Owning New Goods Ordering Information documentation, manage contributors and the briefing to shop teams.
• Supporting International teams for with UK Product data for system set up in global markets.
• To work with the Logistics team to prepare and issue the Supply and Logistics KPI reports on a weekly, monthly and annual basis.
• To be involved in ad‑hoc projects as required.
• To attend a number of Buddy Days in a designated shop.
• Weekend on call cover for issues that need to be escalated by the distributor.

• Minimum 5 years experience QSR/Foodservice/Food retail supply chain management.
• Good knowledge of Microsoft applications.
• Influencing and negotiation skills.
• Project management skills.
• Ability to develop and produce reports.
• Experience of cross functional working.
• Initiative and ability to work without supervision.
• Ability to work under pressure and to prioritise.
• Excellent communication skills.

• Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
• Bring your passion: share our passion for food and exceptional customer service.
• Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.

£37,000 - £42,000 plus annual bonus of up to 10% bonus. Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot). A few more perks: You’ll get 33 days of annual leave (including flexible).