At a Glance
- Tasks: Lead operations, drive excellence, and support team wellbeing across our vibrant shops.
- Company: Join Pret, a global leader in fresh food and organic coffee.
- Benefits: Competitive salary, free food, generous leave, and flexible benefits.
- Other info: Opportunities for professional growth and a commitment to diversity.
- Why this job: Make a real impact while shaping the future of Pret with your leadership.
- Qualifications: Experience in operations management and a passion for team success.
The predicted salary is between 71175 - 74675 £ per year.
Senior Operations Manager
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams shape the future of Pret.
What We’re Looking For
We’re looking for passionate team players to bring joy to our customers every day.
As a Senior Operations Manager, you’ll be responsible for driving operational excellence across the region, supporting the wider Senior Leadership Team and ensuring the smooth daily operation of our sites.
Key Responsibilities
Drive Succession
support recruitment, onboarding and build robust succession plans; model Pret values, embrace Thoughtful Leadership principles and promote team wellbeing.
Drive Your Business
coach managers to deliver outstanding customer service and food quality; manage P&L, forecasting, rota, ordering and production; analyse results and respond proactively to challenges.
Drive and Embed Change
act as an ambassador for change, communicate new standards and initiatives, give constructive feedback and keep the team informed of business changes.
- Additional Responsibilities
- Strategic Leadership – develop and deliver regional strategy aligned to company goals.
- People Leadership – manage complex people and HR matters, role‑model Pret behaviours.
- Results & Standards – act as a role model for high standards and drive strong regional results.
- Growing the Business – work closely with internal and external partners to improve performance.
- Mentorship & Development – mentor and support NTP and newly promoted Operations Managers.
- Stepping Up – deputise in the Head of Operations’ absence, supporting the Region and SLT.
- Collaboration – build strong relationships across regions and with the Support Centre.
- Continuous Improvement – challenge the status quo, focusing on solutions and excellence.
About the Role
Full‑time (42 hours per week).
Reports to the Head of Operations.
- Pay & Benefits
- £71,175 - £74,675 base salary and up to 30% bonus.
- Gold Card – free food and drinks at the office and up to 50% off external purchases.
- 33 days of annual leave (increasing to 38 days with longer tenure).
- Free private medical cover, with optional family or partner add‑on.
- 4% pension contribution matched by Pret (increases to 5% after 5 years).
- Life assurance at 3x annual salary.
- Loyalty award for 5, 10, 15, and 20 years of service.
- Flexible Benefits Platform with lifestyle discounts.
- Season ticket loans, healthcare cash plan, financial wellbeing provisions, and free mortgage services.
- Sabbatical after 3 years.
- Opportunities to support The Pret Foundation.
- Other Opportunities for Growth
Fully funded professional qualifications, leadership development and mentoring programmes.
Diversity and Belonging
Everyone is welcome at Pret – we value who you are and strive for true belonging.
- Values
- Happy Teams Happy Customers
- Amazing Standards Every day
- Never Standing Still
- Doing The Right Thing
- #J-18808-Ljbffr
