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- Tasks: Support and manage Pret's Back of House technology systems for smooth operations.
- Company: Join Pret, a leader in fresh food and organic coffee with a vibrant culture.
- Benefits: Competitive salary, bonus potential, free food and drinks, plus 33 days annual leave.
- Why this job: Be part of a passionate team making a real impact in the hospitality industry.
- Qualifications: Experience with Back of House systems and a passion for technology.
- Other info: Exciting growth opportunities and a supportive environment to thrive.
The predicted salary is between 24000 - 40000 £ per year.
We’re Pret: proud makers of freshly made food, organic coffee, and big ideas. Across 750+ shops and 20+ countries, our teams are shaping the future of Pret through innovation, inclusion, great customer service and a shared passion for doing the right thing. We’re growing fast on our mission to be the employer of choice in hospitality, everywhere we operate – so this is an exciting time to hop on board.
We Believe in Growing Good Things
Growth is at the heart of everything we do. From the freshly hand-made food we create every day, to supporting our teams, we help our people grow in confidence, skills and to pursue their unique paths. Pret is where passionate, hardworking, wonderful people (like you!) find what they need to shine. And the proof is in the pudding – over 80% of our Managers started on the shop floor! So did 20% of our Support Centre teams, including our CEO, Pano.
What we’re looking for
We’re looking for passionate team players to bring joy to our customers every day. As a Retail Technology Analyst (BOH) you’ll work as part of the Retail Technology Team to execute Pret’s Back of House Technology configuration strategy, working alongside Pret’s Retail Technology Team to deliver support and ensure Pret has up to date and efficiently configured systems. This is a hands‑on system management role responsible for maintaining all aspects of Pret’s Back of House technology stack within all of Pret’s and our relevant franchise partners’ shops.
Reporting to the Retail Technology Analyst (BOH), the role will be responsible for the supporting execution and ongoing management of core back of house technology systems including but not limited to cash management, inventory and forecasting, labour management, food production, recipe management and reporting, ensuring our shop teams have the most efficient and robust solutions possible to support their operations. This role will also be required to provide support and resolve tickets requesting help on all front of house technology related issues in a timely manner.
Key responsibilities
- Supports Pret shops, teams and franchise partners to manage and deliver changes to our Back of House systems functionality.
- Works closely with Technology, Operations, Supply Chain and Finance teams to make changes to core back of house technology solutions.
- Manages changes in a controlled and safe manner to ensure shop operations are not disrupted.
- Provides testing and development for Back of House system changes and technologies.
Experience and Skills required
- An expert Back of House systems technician who is able to work across multiple platforms to configure and manage changes to our technologies.
- Experience supporting a Back of House technology stack in a multisite, franchised organisation.
- A strong technology specialist with experience in typical restaurant and QSR systems including but not limited to Cash Management, Inventory & Forecasting, Food Production, Recipe Management and labour scheduling.
- Experience of Symphony, StarKIS, Fourth and Hamilton-Grant recipe Management or similar platforms would be beneficial, but not essential.
- Passionate about staying on top of tech trends, experimenting with, and learning new technologies.
- A sought out, innovative technician sought out for the ability to solve problems and deliver reliable support.
- Experience in executing technology strategies, testing products and supporting retail technology eco-systems.
- An excellent communicator with good spoken and written English language skills.
- Exposure to both ITSM and agile ways of working.
About you
- Be kind, honest and generous: bring genuine warmth and your authentic self to work every day.
- Bring your passion: share our passion for food and exceptional customer service.
- Spread joy every day: small acts of kindness are a big part of what makes the Pret experience special.
We offer
- Annual salary up to £40,000.
- Target bonus 10% of annual salary, dependant on business and department performance.
- Gold Card: We love making people’s day through our food and drinks. That goes for our teams too. That’s why everyone gets a Gold Card. When you’re in the office, your food and drinks are on us. And when you’re not, you can use your Gold Card to get up to 5 Barista‑made drinks a day, and 50% off everything else (food, snacks, bottled drinks – the lot).
- You’ll get 33 days of annual leave (including flexible).
Retail Technology Analyst (BOH) in London employer: Pret A Manger
Contact Detail:
Pret A Manger Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Retail Technology Analyst (BOH) in London
✨Tip Number 1
Network like a pro! Reach out to current or former Pret employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role in the Retail Technology Team. Personal connections can make all the difference!
✨Tip Number 2
Show your passion for technology! When you get the chance to chat with someone from the team, share your thoughts on the latest tech trends in the restaurant industry. This will show that you're not just looking for a job, but that you're genuinely interested in contributing to Pret's mission.
✨Tip Number 3
Prepare for the interview by understanding Pret’s Back of House systems. Brush up on your knowledge of cash management, inventory forecasting, and food production technologies. Being able to discuss these topics confidently will set you apart from other candidates.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the Pret family. Let’s get you on board!
We think you need these skills to ace Retail Technology Analyst (BOH) in London
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your passion for technology and customer service shine through. We want to see how excited you are about the role and how you can contribute to our mission at Pret!
Tailor Your CV: Make sure to customise your CV to highlight your experience with Back of House systems and any relevant technologies. We love seeing how your skills align with what we’re looking for, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. We appreciate straightforward communication, so make sure your key achievements and experiences stand out without unnecessary fluff.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at Pret A Manger
✨Know Your Tech Inside Out
As a Retail Technology Analyst, you’ll need to be familiar with various back of house systems. Brush up on your knowledge of cash management, inventory forecasting, and any specific platforms mentioned in the job description. Being able to discuss these technologies confidently will show your passion and expertise.
✨Showcase Your Problem-Solving Skills
Pret values innovative technicians who can solve problems effectively. Prepare examples from your past experiences where you successfully resolved tech issues or improved processes. This will demonstrate your ability to deliver reliable support and adapt to challenges.
✨Communicate Clearly and Warmly
Excellent communication is key in this role. Practice articulating your thoughts clearly and concisely. Remember, Pret is all about spreading joy, so let your genuine warmth shine through during the interview. A friendly approach can make a lasting impression.
✨Align with Pret’s Values
Familiarise yourself with Pret’s mission and values, especially their focus on growth and customer service. Be ready to discuss how your personal values align with theirs and how you can contribute to their culture. This shows that you’re not just looking for a job, but a place where you can grow and make a difference.
